Headline

Membership Value Coach

About

A versatile and analytic individual with a practical hands-on approach, aimed at achieving results to benefit the company in terms of high revenues and increased customer base.

Location

Noida

Work experience

Membership value coach at American Express, Aug 2025 - Present · 9 mos, Gurugram, Haryana, India, • Identified compliance gaps and recurring error themes across teams and designed targeted coaching interventions to reduce operational risk • Maintained accurate performance and issue records supporting documentation standards and accountability • Produced data representations and dashboards for senior stakeholders covering risk trends, coaching outcomes and recommendations • Led cross-site collaboration to ensure consistent compliance standards and operational discipline across locations • Supported governance forums by preparing materials, tracking action items and following up on outcomes

Lead CEN Partner & Spec Servicing at American Express, Sep 2024 - Aug 2025 · 1 yr, Gurugram, Haryana, India

Learning and delivery coach at American Express, Nov 2024 - Jan 2025 · 3 mos, On-site

Customer Service Team Lead at iEnergizer, Sep 2021 - Feb 2022 · 6 mos, Noida, Uttar Pradesh, India, •Managing a team of product consultant and customer support •Supporting the team to drive the business requirements •Taking manager level calls for business. •People management

Customer Service Specialist at iEnergizer, Mar 2021 - Aug 2021 · 6 mos, Noida, Uttar Pradesh, India, •Worked as senior customer service representative taking calls at supervisor queue for a banking process •Resolving fraud and disputes on fraud charges •Managing high risk accounts •Resolving escalated issues

Customer Service Representative at iEnergizer, Mar 2020 - Feb 2021 · 1 yr, Noida, Uttar Pradesh, India

Freelance ticketing supervisor at Insiders, Apr 2019 - May 2019 · 2 mos, •Managing cash collection and tickets outlets in North Delhi for Indian premier league 2019 •Resolving escalated customer issues with tickets •Managing sales

Hospitality Supervisor at DNA Networks, Sep 2018 - Dec 2018 · 4 mos, New Delhi , Panchkula , Greater noida, • Managing Hospitality for vvip guests and players •production management for pro kabbadi league •supervising and people management

Event Manager at E EVENT MECHANICS PRIVATE LIMITED, Jun 2018 - Jun 2018 · 1 mo, New Delhi Area, India, Event manager

Education

Bachelor of Arts - BA, Economics, Sri Aurobindo College