---
title: "Amit sen verma - Programmer Analyst in Kolkata | Tal"
description: "Meet Amit sen verma, Programmer Analyst at Cognizant | 3x Salesforce Certified | 1x Trailhead Ranger based in Kolkata."
image: "https://tal.club/meet/amit-sen-verma/share-image"
---

# Amit sen verma on Tal

## Headline

Programmer Analyst at Cognizant \| 3x Salesforce Certified \| 1x Trailhead Ranger

## Location

Kolkata

## Work experience

Programmer Analyst at Cognizant, Sep 2023 \- Present · 2 yrs 10 mos, Pune District, Maharashtra, India

Programming Analyst at Cognizant, 2023 \- Present · 3 yrs 6 mos, ● Provide Level 2 application support for business\-critical applications by analysing, troubleshooting, and resolving incidents raised by end users within defined SLAs\. ● Manage and prioritize Incidents, Service Requests, Problem Tickets, and Change Requests \(CRs\) in line with ITIL processes\. ● Perform root cause analysis \(RCA\) for recurring or critical issues and implement permanent fixes or preventive measures\. ● Collaborate with development teams, infrastructure teams, and business users to ensure timely issue resolution and minimal business impact\. ● Coordinate Change Requests \(CRs\) including impact analysis, deployment support, and post\-change validation\. ● Handle Problem Management activities — identify, document, and track known errors to reduce future incidents\. ● Prepare and maintain daily/weekly/monthly reports on application health, incident trends, and user activity for management review\. ● Monitor application performance and user access logs to identify potential issues and provide proactive solutions\. ● Achieved \~99% SLA compliance across incidents and service requests\. ● Participate in major incident calls and contribute to post\-incident reviews to ensure continuous improvement\. ● Reduced recurring incidents by \~20% through effective RCA and problem management\. ● Ensure adherence to ITIL best practices, internal policies, and compliance requirements\. ● Contribute to process improvement initiatives, automation ideas, and optimization of recurring manual tasks\. ● Maintain knowledge base articles, SOPs, and known error documentation to improve operational efficiency\.

Internship Trainee at Cognizant, Mar 2023 \- Aug 2023 · 6 mos, Kolkata, West Bengal, India

## Education

Bachelor's degree, Computer Science, RCC Institute of Information Technology

Electrical, Electronics and Communications Engineering, RCC Institute of Information Technology

[View the original profile](https://tal.club/meet/amit-sen-verma)

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