Amit Saklani profile photo 1 on Tal

Amit Saklani

Operations Manager @Varun Textile | B.Com, MBA (Strategy & Consulting) at @UPES School of Business | Business Strategy

Dehradun

1+ year of work experience

Jun 20252 mosJul 2025

Mumbai

• Conducted stakeholder interviews and process observations to identify operational inefficiencies across multiple departments. • Analyzed workflows and prepared a strategic modernization roadmap focusing on resource optimization and process digitization. • Assisted in data collection and visualization to support management’s decision-making using Excel and Power BI. • Delivered actionable recommendations to leadership, improving cross-departmental coordination and reporting accuracy.
FirstCry.com (BrainBees Solutions Ltd.)
Sep 20236 mosFeb 2024

Dehradun

Resolved customer queries and escalations through email and call support, ensuring timely and effective issue resolution. • Managed end-to-end customer interactions related to orders, refunds, deliveries, returns, and account-related concerns. • Maintained high service quality standards by ensuring accurate communication and customer satisfaction. • Handled customer complaints with a solution-oriented approach, improving customer experience and retention. • Documented recurring issues and customer feedback to support process improvement initiatives.
Varun Textile (Proprietary Firm)
Jun 20221 yr 3 mosAug 2023

Mumbai

Managed distribution operations, ensuring timely supply of school uniforms to 150+ schools under government tenders. Oversaw supply chain and logistics, coordinating with vendors and schools to streamline delivery processes. Maintained accurate student records to ensure error-free uniform distribution. Supervised day-to-day operations, ensuring smooth execution of contracts and efficient resource utilization.

Education

Hemvati Nandan Bahuguna Garhwal University (HNBGU)

Bachelor of Commerce - BCom, Business/Commerce, General

Hemvati Nandan Bahuguna Garhwal University (HNBGU)

20193 yrs2022
Swami Ramanand Teerth Marathwada University (SRTMU), Nanded

Bachelor of Commerce, Accounting and Finance

Swami Ramanand Teerth Marathwada University (SRTMU), Nanded

20193 yrs2022

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Headline

Operations Manager @Varun Textile | B.Com, MBA (Strategy & Consulting) at @UPES School of Business | Business Strategy

About

A graduate from HNB University with a Bachelor of Commerce degree and an MBA in Strategy and Consulting from UPES. Most recently worked as an Operations Manager at Varun Textile, contributing to government tenders for school uniforms. Core competencies include stakeholder engagement, supply chain optimization, and efficient resource management. At Varun Textile, supported timely delivery to over 150 schools by streamlining supply chain and logistics operations. Collaborated with vendors and schools to maintain accurate records and ensure error-free distribution. Motivated by a drive to enhance operational efficiency, brings a balanced perspective grounded in business administration and technical insight to foster organizational success.

Location

Dehradun

Work experience

Consultant Internship at Mazagon Dock Shipbuilders Limited, Jun 2025 - Jul 2025 · 2 mos, Mumbai, • Conducted stakeholder interviews and process observations to identify operational inefficiencies across multiple departments. • Analyzed workflows and prepared a strategic modernization roadmap focusing on resource optimization and process digitization. • Assisted in data collection and visualization to support management’s decision-making using Excel and Power BI. • Delivered actionable recommendations to leadership, improving cross-departmental coordination and reporting accuracy.

Customer Success Executive at FirstCry.com (BrainBees Solutions Ltd.), Sep 2023 - Feb 2024 · 6 mos, Dehradun, Resolved customer queries and escalations through email and call support, ensuring timely and effective issue resolution. • Managed end-to-end customer interactions related to orders, refunds, deliveries, returns, and account-related concerns. • Maintained high service quality standards by ensuring accurate communication and customer satisfaction. • Handled customer complaints with a solution-oriented approach, improving customer experience and retention. • Documented recurring issues and customer feedback to support process improvement initiatives.

Operations Manager at Varun Textile (Proprietary Firm), Jun 2022 - Aug 2023 · 1 yr 3 mos, Mumbai, Managed distribution operations, ensuring timely supply of school uniforms to 150+ schools under government tenders. Oversaw supply chain and logistics, coordinating with vendors and schools to streamline delivery processes. Maintained accurate student records to ensure error-free uniform distribution. Supervised day-to-day operations, ensuring smooth execution of contracts and efficient resource utilization.

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Hemvati Nandan Bahuguna Garhwal University (HNBGU)

Bachelor of Commerce, Accounting and Finance, Swami Ramanand Teerth Marathwada University (SRTMU), Nanded