Headline

Enterprise AI Product Leader | Agentic AI & Digital Transformation | Energy, Oil & Gas, Manufacturing & B2B Platforms | Microsoft | ex-Shell

About

I build enterprise AI products that help sellers and customer-facing teams make better decisions, act faster, and retain human control. At Microsoft, I lead product strategy and execution for AI-native CRM, Copilot and customer-intelligence experiences across seller, customer and partner workflows. My current scope spans five scrum teams and 35+ engineers and PMs—from problem selection and roadmap decisions through pilots, telemetry, governance and scaled adoption. Selected impact: • Built customer-intelligence experiences that bring together 5,000+ signals per account and convert fragmented data into seller-ready insights. • Led Microsoft Partner Center modernisation covering 150,000 active partners and 450,000 migrated partners, coordinating dependencies across 22 engineering teams and supporting a revenue base of approximately $200M. • Identified SKU and entitlement gaps that helped recover approximately $26M in revenue. • Previously led a 110-person global B2B commerce product and engineering organisation at Shell, improving throughput by 40%, reducing transaction latency by 50%, and moving releases from quarterly to bi-weekly. • Built BD’s 85-person India technology hub and improved delivery velocity by 40%. Outside my enterprise role, I build working AI products to explore governed agentic workflows, human oversight, evaluation and decision intelligence. I am a two-time Microsoft Global Hackathon winner, a Top-20 Emergent/YC builder in India, and was selected among the Top 14 teams in the NVIDIA India Agentic AI Open Hackathon. My portfolio: https://amit-pandey-ai-hub.netlify.app Product thinking and case studies: https://ai-product-leadership-lab.vercel.app

Location

Greater Bengaluru Area

AI stack

antigravity

claude

cursor

github copilot

replit

ChatGPT

Work experience

Principal Product Manager | Enterprise AI, CRM & Customer Intelligence at Microsoft AI, Feb 2026 - Present · 7 mos, Bengaluru, Karnataka, India, Leading AI-first product strategy within Microsoft AI’s Monetization organization, focused on transforming fragmented CRM, MarTech and seller signals into governed Copilot and agent experiences for Enterprise Sales. 🔸Owned the product strategy and roadmap for AI-native CRM, seller intelligence and agentic workflows, aligning engineering, data, design and business teams around priority Enterprise Sales scenarios. 🔸Designed signal-to-action product patterns that combine account context, workflow intelligence, recommendations and human approval to help sellers move from research to informed action. 🔸Led cross-functional execution across CRM, MarTech, customer-journey insights, seller productivity and Copilot-enabled workflows. 🔸Established a governed AI product approach covering evidence, citations, auditability, human-in-the-loop controls and enterprise policy alignment

Principal Product Manager | Sellers and Copilot Experiences at Microsoft, Jan 2024 - Jan 2026 · 2 yrs 1 mo, On-site, Led product management for seller and Copilot experiences within Microsoft’s Business and Industry Copilot organization, addressing fragmented account information, inconsistent research and high manual effort in Enterprise Sales workflows. 🔸Owned product definition and prioritization for AI-assisted seller research, account planning and customer-understanding experiences across product, engineering, data, design and field stakeholders. 🔸Built seller-intelligence surfaces using 5,000+ account signals, converting CRM, business and customer context into decision-ready insights for account planning. 🔸Scaled Customer 360 adoption, including an internal customer report that exceeded 108,000 views and reached approximately 50% of the relevant monthly active user base. 🔸Defined Customer Zero pilots and evaluation loops, combining telemetry, qualitative feedback, human-in-the-loop controls and executive readouts to improve adoption readiness. 🔸Moved ambiguous AI opportunities into production-oriented product capabilities by clarifying user problems, decision boundaries, data dependencies and measurable outcomes. 🔸Coordinated execution across five scrum teams and 35+ engineers and product managers in a matrix operating model.

Principal Product Manager | Microsoft AI Cloud Partner Program at Microsoft, Aug 2022 - Jul 2024 · 2 yrs, Bengaluru, Karnataka, India, Led product initiatives for Microsoft’s global partner-platform modernization, covering partner onboarding, membership, benefits, monetization, entitlement, tax, invoicing and operating integrity. 🔸Led a 15-month platform transition covering 150,000 active partners and approximately 450,000 migrated partner records across global markets. 🔸Coordinated dependencies across 22 engineering teams, spanning commerce, payments, taxation, invoicing, entitlement, membership and partner experience. 🔸Supported platform motions across an approximately $200M revenue base, ensuring commercial continuity through a high-dependency global migration. 🔸Identified SKU, entitlement and platform-control gaps linked to approximately $26M in revenue recovery, improving monetization integrity and reducing leakage. 🔸Expanded program availability from approximately 140 to 249 countries and regions, addressing invoicing, foreign-exchange and localization constraints. 🔸Resolved material pricing and foreign-exchange defects, including discrepancies affecting India and Brazil, strengthening billing accuracy and partner trust. 🔸Established clearer roadmap governance, dependency management and executive escalation mechanisms across product, engineering, finance, compliance and regional stakeholders.

Delivery Center Lead | Enterprise Platforms & Digital Engineering at BD, Sep 2021 - Aug 2022 · 1 yr, Bangalore Urban, Karnataka, India, BD needed to establish a scalable India technology hub capable of supporting global enterprise platforms, integration, automation, data and application operations. 🔸Built an 85-member India Technology Hub from the ground up, covering SAP S/4HANA, MuleSoft, SAP CPI, Salesforce, data science, hyper automation, QA, release management and application operations. 🔸Designed the hybrid global delivery and operating model with senior technology leadership, defining capability ownership, governance and service accountability. 🔸Improved delivery velocity by 40% through scaled execution practices, capability development and stronger portfolio governance. 🔸Introduced intelligent automation that eliminated more than 200 manual hours per month, reducing operational effort and improving process consistency. 🔸Established talent, release, stakeholder and delivery-governance practices that enabled the centre to operate as a durable enterprise capability rather than a temporary staffing hub.

Founding 200 Member at Product School, Nov 2020 - Nov 2021 · 1 yr 1 mo, Product School Pro is the most exclusive community for Product Leaders. All of our members are real-world Product Leaders working at top companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon. The community is designed to support the professional development of product professionals at high growth companies, facilitate the sharing of best practices, and serve as a trusted space to discuss business critical issues with the comfort of privacy and confidentiality.

Head of Product & Engineering | Global B2B Commerce and Digital Platforms at Shell, Mar 2016 - Sep 2021 · 5 yrs 7 mos, Greater Bengaluru Area, Led product, engineering and platform strategy for Shell’s global B2B commerce ecosystem, supporting approximately $20B in business volume across multiple markets. Directed a 110-member organization spanning product management, engineering, architecture and platform operations, with accountability for product vision, roadmap, technology modernization, delivery and global stakeholder alignment. 🔸Owned the product vision, strategy and multi-year roadmap for Shell MarketHub, translating commercial priorities and customer needs into scalable platform capabilities across global B2B markets. 🔸Led product managers, engineering leaders and architects across the complete product lifecycle—from discovery, prioritization and solution design through engineering delivery, release management, adoption and operational performance. 🔸Modernized the commerce platform using Adobe Experience Manager, Magento, SAP CX, microservices and enterprise integrations, improving scalability, resilience and speed of change. 🔸Increased peak-load performance by 40%, reduced transaction latency by 50%, and accelerated release cadence from quarterly to bi-weekly. 🔸Established and scaled Shell’s India Digital Hub as a strategic product and engineering capability supporting global platforms and enterprise transformation programs. 🔸Delivered enterprise asset management, capital-project and Industry 4.0 solutions, receiving Shell Vice President, CIO and Innovation awards for product innovation, engineering execution and business impact.

Education

Bachelor of Engineering - BE, Mechanical Engineering, samrat ashok technological institute

Master of Business Administration - MBA, Marketing/Marketing Management, General, Sikkim Manipal University - Distance Education

Public links

github: https://github.com/amit1858

amit-pandey-ai-hub.netlify.app: https://amit-pandey-ai-hub.netlify.app/