Headline

Associate Product Manager | Product Implementation & Business Analysis | ERP & Zoho SaaS Solutions

About

I'm a Business Analyst and Product Implementation professional with 3+ years translating customer workflows into business and product requirements across ERP and SaaS implementations. I partner with business leaders to identify user needs, map operational gaps, and design solutions across the Zoho ecosystem — CRM, Finance, Inventory, HRMS, and workflow automation. I've delivered 6 enterprise-wide ERP implementations end-to-end, working with cross-functional teams through discovery, UAT, and deployment. Tools I use daily: Power BI, Tableau, SQL, Advanced Excel, Zoho Applications, Agile/Scrum. I'm now focused on Associate Product Manager roles where I can apply requirement discovery, stakeholder management, and data-driven decision-making to customer-centric SaaS products.

Location

Bengaluru

AI stack

claude

gemini

kimi

ChatGPT

Work experience

Zoho Implentation Executive at CFO Angle: Income Tax | GST | Accountant in Bangalore, Jun 2026 - Present · 4 mos, Bengaluru, I partner with stakeholders across all levels — CEOs, business heads, managers, and end users — to analyse workflows and identify solution opportunities within the Zoho ecosystem. I lead requirement discovery across 7+ business functions, documenting workflows and functional requirements to ensure accurate implementation planning. I analyse customer workflows and recommend solutions spanning CRM, Finance, Inventory, HRMS, Projects, and Analytics to drive operational efficiency, and prepare BRDs, workflow diagrams, and functional documentation, achieving 100% project discovery completion before configuration begins. I collaborate across all 5 implementation phases — discovery, solution design, configuration, testing, and deployment — to ensure seamless execution, and configure 20+ system components including users, roles, permissions, security settings, and application integrations. I also support clients through UAT, go-live, and post-implementation stages, ensuring smooth onboarding and fast issue resolution. Through this role, I'm building deep cross-functional expertise across enterprise SaaS implementation and client transformation — the foundation I'm now applying toward product management and product discovery work.

Business Analyst | SME, Retail Operations at Self Employed, Oct 2020 - Jun 2026 · 5 yrs 9 mos, Kalaburagi, • Optimized inventory workflows through AS-IS/TO-BE analysis, eliminating process gaps, reducing overstock by 25% and procurement lead times by 20%. • Standardized operations across 4 workflows by developing SOPs and business requirements for replenishment, onboarding, and reconciliation, improving consistency and accountability. • Authored functional requirements for digital inventory systems, leading stakeholder walkthroughs and UAT cycles to ensure 100% alignment before deployment. • Forecasted demand using Advanced Excel analytics on historical and seasonal trends, cutting dead stock by 30% and improving SKU availability. • Expanded product portfolio by 40% through RFQ-led vendor evaluation, onboarding 8 suppliers and negotiating 15% lower procurement costs. • Engineered MIS dashboards tracking inventory turnover, margins, and shrinkage, enabling real-time insights and improving decision-making accuracy by 25%. • Analyzed budget vs actual cost variances, identifying inefficiencies and enhancing margin accuracy by 18% through data-backed actions. • Orchestrated supplier lifecycle management including negotiations, dispute resolution, and SLA compliance, handling 50 monthly orders while ensuring consistent supply chain continuity.

Project Manager at Prysmato Operational Intelligence Pvt Ltd, Mar 2019 - Sep 2020 · 1 yr 7 mos, Mumbai Metropolitan Region, • Delivered enterprise-wide ERP and software implementations end-to-end, ensuring quality governance, risk control, and stakeholder alignment throughout delivery lifecycle. • Led cross-functional teams across business, finance, and technology, enabling seamless collaboration, accountability, and execution against defined project objectives. • Elicited and documented business and functional requirements via stakeholder workshops, process mapping, and change analysis to minimise rework. • Planned schedules, roadmaps, resources, budgets, vendors, risks, and change management while strengthening client communication and long-term relationships successfully.

Education

Master of Business Administration - MBA, Business Administration and Management, General, Cardiff University / Prifysgol Caerdydd

Bachelor of Engineering (B.E.), Computer Science, PDA college of engineering