---
title: "Amit Kumar Mohanta - Staff Program Manager in Bengaluru | Tal"
description: "Meet Amit Kumar Mohanta, Programme Manager | PMO & Agile Delivery | Learning & Development | SuccessFactors LMS | ITIL V4 | BFSI & Tech | Communication Coach | India based in Bengaluru."
image: "https://tal.club/meet/amit-kumar-mohanta/share-image"
---

# Amit Kumar Mohanta on Tal

## Headline

Programme Manager \| PMO & Agile Delivery \| Learning & Development \| SuccessFactors LMS \| ITIL V4 \| BFSI & Tech \| Communication Coach \| India

## About

I've spent 21 years doing one thing consistently: making sure people and programmes deliver\. My career sits at the intersection of Learning & Development and Programme Management — and that's not a coincidence\. The best L&D programmes I've built were governed like projects\. The best programmes I've delivered were built around growing people's capability\. I stopped treating these as separate functions a long time ago\. Here's what that looks like in practice: At British Telecom, I led the rollout of SuccessFactors LMS across Design, Delivery, and Service Operations — 500\+ people across India, UK, Hungary, Brazil, South Africa, and China\. Training completion improved by 50%\. We maintained a 90%\+ NPS and 100% ISO compliance across 4 years\. Along the way, I was certified as a BT Major Incident Management Professional and partnered with PMO and delivery teams on three major digital transformation programmes\. At MetLife GOSC, I managed technical training and communication and behavioural programmes\. I had built Power BI dashboards for governance reporting, achieved 100% CMMI compliance, and designed Mentor\-Mentee programmes that improved retention by 30% and internal promotions by 25%\. At Omind Technologies, I built the Project Management Office \(PMO\) from the ground up — standardising processes using Jira and Confluence, leading Agile delivery across 8 projects and 5 teams, and improving sprint velocity from \~30 to \~85 story points\. On\-time delivery reached 80%\. Support tickets dropped 48% through targeted learning interventions\. At Reward360, I've led end\-to\-end programme delivery for a loyalty management platform that serves millions of Indian bank customers\. Beyond my full\-time career, I offer one\-on\-one communication coaching and corporate soft skills training — helping professionals communicate with clarity, confidence, and impact\. If you're preparing for a leadership role, a high\-stakes presentation, or simply want to be heard better at work, let's connect\. 🎯 Open to: L&D Programme Manager \| Delivery Manager \| PMO Lead \| Communication Coach \| Corporate Trainer 📩 amitmohantak@gmail\.com \| Book a call via my profile

## Location

Bengaluru

## Work experience

Staff Program Manager at REWARD360 GLOBAL SERVICES PRIVATE LIMITED, Jan 2025 \- Present · 1 yr 7 mos, Bengaluru, Karnataka, India, I lead cross\-functional programme delivery for a loyalty management platform — the burn engine behind the credit and debit card reward points of India's number one Private Bank \- HDFC, enabling customers to redeem points across flights, hotels, trains, buses, and vouchers\. My role is end\-to\-end ownership: translating leadership priorities into executable roadmaps, managing scope, risk, dependencies, and timelines across product teams, and driving predictable delivery through Agile governance\. Key programmes delivered: → Partial Flight Cancellation — resolved a high\-impact customer pain point by enabling partial ticket cancellations; previously, customers were forced into full cancellations at significant cost → FareFamily — repositioned fare\-class selection to the start of the booking journey; improved drop rates and checkout conversion on the travel booking platform → One Smart Buy — unified 2–3 step authentication into a single session login; modernised UI/UX and directly reduced customer friction complaints across the platform I've also strengthened delivery governance: establishing sprint ceremonies, dependency mapping, risk registers, and executive stakeholder reporting using Jira and Confluence\.

Independent Consultant at SHA Infotech Solution Pvt Ltd, Jul 2024 \- Dec 2024 · 6 mos, Kolkata, West Bengal, India, A contracted consulting engagement in which I was brought in to review and redesign core operating processes across Sales, Training, and Operations\. I identified execution gaps, rebuilt process flows to improve cross\-functional alignment, and designed capability\-building training programmes to upskill the existing team\. I also reviewed the lead\-generation framework and made digital transformation recommendations to support business growth\. Provided senior leadership with structured, data\-driven performance insights throughout the engagement\. All primary problem\-statement deliverables were completed within the contracted timeline\.

Senior Program Manager at Omind Technologies, Apr 2023 \- Jun 2024 · 1 yr 3 mos, Kolkata, West Bengal, India, This was a ground\-up build — I joined to establish programme management discipline in a growing SaaS organisation while simultaneously leading L&D interventions across teams\. I built the Project Management Office \(PMO\) from scratch, standardised delivery processes using Jira and Confluence, and led Agile programme execution across 8 concurrent projects and 5 cross\-functional teams\. Results: → Sprint velocity improved from \~30 to \~85 story points → On\-time delivery reached 80% through disciplined backlog and dependency management → Product delivery speed improved by 35% following PMO governance implementation → Inbound support tickets reduced by 48% through Do\-It\-Yourself \(DIY\) learning modules → Stakeholder satisfaction improved by 40% through visual planning \(Whimsical\) and outcome\-focused communication I also ran Learning Needs Analysis \(LNA\) and designed blended learning programmes that improved team performance metrics by 20% and reduced training time by 25%\. Quality lifecycle managed using Zephyr \(QALM\)\.

Unit Manager \- Training & Development at MetLife, Dec 2021 \- Mar 2023 · 1 yr 4 mos, Jaipur, Rajasthan, India, I owned the full L&D programme lifecycle for a global insurance shared services centre — from Training Needs Analysis \(TNA\) and annual planning through to delivery, governance, and impact measurement\. Budget ownership of annual training spends for technical programmes and communication and behavioural training — with accountability for planning, vendor management, and cost optimisation\. Key outcomes: → Training participation increased by 20%; satisfaction scores improved by 30% → Power BI dashboards improved operational productivity by 40% and enabled evidence\-based decision\-making → 30\-60\-90 Mentor\-Mentee programme improved retention by 30% and internal promotions by 25% → 100% compliance in CMMI Level 3 governance audits → Partnered with PMO and Engineering to integrate SuccessFactors LMS with Degreed → Maintained LOMA\-certified professionals at 22% across the site → Led Succession Planning for the GOSC and governed Knowledge Index and Cross\-Trained Index

Soft Skills Professional \| L&D and Digital Enablement at British Telecom, Aug 2017 \- Nov 2021 · 4 yrs 4 mos, Kolkata, Four years at BT where my role grew steadily from soft skills training delivery into digital enablement and enterprise programme support — the period that shaped how I think about L&D and programme management as a unified discipline\. I led the enterprise\-wide SuccessFactors LMS implementation across Design, Delivery, and Service Operations — increasing training completion by 50% and reducing administration effort by 30%\. I managed L&D delivery for 500\+ employees across India and global locations \(UK, Hungary, Brazil, South Africa, China\), maintaining a 90%\+ NPS and 100% ISO compliance across every audit cycle\. I collaborated with PMO and delivery teams on three major digital transformation programmes: → Model Office → Intelligent Workload Distribution \(iWD\) → NICE\-IEX Workforce Management implementation In January 2018, I was certified as a BT Major Incident Management Professional \(Bluesky Performance Improvement\) — giving me a strong foundation in ITIL\-based incident, problem, change, and event management frameworks that I continue to apply in programme governance\. I introduced Bit & Byte\-size microlearning content, developed blended learning programmes using Articulate 360, and built a team capability framework that reduced training costs by 15%\.

## Education

Bachelor of Commerce \(B\.Com\.\), Commerce, Guru Nanak Dev University, Amritsar

[View the original profile](https://tal.club/meet/amit-kumar-mohanta)

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