Headline

Programme Manager | PMO & Agile Delivery | Learning & Development | SuccessFactors LMS | ITIL V4 | BFSI & Tech | Communication Coach | India

About

I've spent 21 years doing one thing consistently: making sure people and programmes deliver. My career sits at the intersection of Learning & Development and Programme Management — and that's not a coincidence. The best L&D programmes I've built were governed like projects. The best programmes I've delivered were built around growing people's capability. I stopped treating these as separate functions a long time ago. Here's what that looks like in practice: At British Telecom, I led the rollout of SuccessFactors LMS across Design, Delivery, and Service Operations — 500+ people across India, UK, Hungary, Brazil, South Africa, and China. Training completion improved by 50%. We maintained a 90%+ NPS and 100% ISO compliance across 4 years. Along the way, I was certified as a BT Major Incident Management Professional and partnered with PMO and delivery teams on three major digital transformation programmes. At MetLife GOSC, I managed technical training and communication and behavioural programmes. I had built Power BI dashboards for governance reporting, achieved 100% CMMI compliance, and designed Mentor-Mentee programmes that improved retention by 30% and internal promotions by 25%. At Omind Technologies, I built the Project Management Office (PMO) from the ground up — standardising processes using Jira and Confluence, leading Agile delivery across 8 projects and 5 teams, and improving sprint velocity from ~30 to ~85 story points. On-time delivery reached 80%. Support tickets dropped 48% through targeted learning interventions. At Reward360, I've led end-to-end programme delivery for a loyalty management platform that serves millions of Indian bank customers. Beyond my full-time career, I offer one-on-one communication coaching and corporate soft skills training — helping professionals communicate with clarity, confidence, and impact. If you're preparing for a leadership role, a high-stakes presentation, or simply want to be heard better at work, let's connect. 🎯 Open to: L&D Programme Manager | Delivery Manager | PMO Lead | Communication Coach | Corporate Trainer 📩 amitmohantak@gmail.com | Book a call via my profile

Location

Bengaluru

Work experience

Staff Program Manager at REWARD360 GLOBAL SERVICES PRIVATE LIMITED, Jan 2025 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India, I lead cross-functional programme delivery for a loyalty management platform — the burn engine behind the credit and debit card reward points of India's number one Private Bank - HDFC, enabling customers to redeem points across flights, hotels, trains, buses, and vouchers. My role is end-to-end ownership: translating leadership priorities into executable roadmaps, managing scope, risk, dependencies, and timelines across product teams, and driving predictable delivery through Agile governance. Key programmes delivered: → Partial Flight Cancellation — resolved a high-impact customer pain point by enabling partial ticket cancellations; previously, customers were forced into full cancellations at significant cost → FareFamily — repositioned fare-class selection to the start of the booking journey; improved drop rates and checkout conversion on the travel booking platform → One Smart Buy — unified 2–3 step authentication into a single session login; modernised UI/UX and directly reduced customer friction complaints across the platform I've also strengthened delivery governance: establishing sprint ceremonies, dependency mapping, risk registers, and executive stakeholder reporting using Jira and Confluence.

Independent Consultant at SHA Infotech Solution Pvt Ltd, Jul 2024 - Dec 2024 · 6 mos, Kolkata, West Bengal, India, A contracted consulting engagement in which I was brought in to review and redesign core operating processes across Sales, Training, and Operations. I identified execution gaps, rebuilt process flows to improve cross-functional alignment, and designed capability-building training programmes to upskill the existing team. I also reviewed the lead-generation framework and made digital transformation recommendations to support business growth. Provided senior leadership with structured, data-driven performance insights throughout the engagement. All primary problem-statement deliverables were completed within the contracted timeline.

Senior Program Manager at Omind Technologies, Apr 2023 - Jun 2024 · 1 yr 3 mos, Kolkata, West Bengal, India, This was a ground-up build — I joined to establish programme management discipline in a growing SaaS organisation while simultaneously leading L&D interventions across teams. I built the Project Management Office (PMO) from scratch, standardised delivery processes using Jira and Confluence, and led Agile programme execution across 8 concurrent projects and 5 cross-functional teams. Results: → Sprint velocity improved from ~30 to ~85 story points → On-time delivery reached 80% through disciplined backlog and dependency management → Product delivery speed improved by 35% following PMO governance implementation → Inbound support tickets reduced by 48% through Do-It-Yourself (DIY) learning modules → Stakeholder satisfaction improved by 40% through visual planning (Whimsical) and outcome-focused communication I also ran Learning Needs Analysis (LNA) and designed blended learning programmes that improved team performance metrics by 20% and reduced training time by 25%. Quality lifecycle managed using Zephyr (QALM).

Unit Manager - Training & Development at MetLife, Dec 2021 - Mar 2023 · 1 yr 4 mos, Jaipur, Rajasthan, India, I owned the full L&D programme lifecycle for a global insurance shared services centre — from Training Needs Analysis (TNA) and annual planning through to delivery, governance, and impact measurement. Budget ownership of annual training spends for technical programmes and communication and behavioural training — with accountability for planning, vendor management, and cost optimisation. Key outcomes: → Training participation increased by 20%; satisfaction scores improved by 30% → Power BI dashboards improved operational productivity by 40% and enabled evidence-based decision-making → 30-60-90 Mentor-Mentee programme improved retention by 30% and internal promotions by 25% → 100% compliance in CMMI Level 3 governance audits → Partnered with PMO and Engineering to integrate SuccessFactors LMS with Degreed → Maintained LOMA-certified professionals at 22% across the site → Led Succession Planning for the GOSC and governed Knowledge Index and Cross-Trained Index

Soft Skills Professional | L&D and Digital Enablement at British Telecom, Aug 2017 - Nov 2021 · 4 yrs 4 mos, Kolkata, Four years at BT where my role grew steadily from soft skills training delivery into digital enablement and enterprise programme support — the period that shaped how I think about L&D and programme management as a unified discipline. I led the enterprise-wide SuccessFactors LMS implementation across Design, Delivery, and Service Operations — increasing training completion by 50% and reducing administration effort by 30%. I managed L&D delivery for 500+ employees across India and global locations (UK, Hungary, Brazil, South Africa, China), maintaining a 90%+ NPS and 100% ISO compliance across every audit cycle. I collaborated with PMO and delivery teams on three major digital transformation programmes: → Model Office → Intelligent Workload Distribution (iWD) → NICE-IEX Workforce Management implementation In January 2018, I was certified as a BT Major Incident Management Professional (Bluesky Performance Improvement) — giving me a strong foundation in ITIL-based incident, problem, change, and event management frameworks that I continue to apply in programme governance. I introduced Bit & Byte-size microlearning content, developed blended learning programmes using Articulate 360, and built a team capability framework that reduced training costs by 15%.

Education

Bachelor of Commerce (B.Com.), Commerce, Guru Nanak Dev University, Amritsar