---
title: "Amit kumar Ganguly - Senior Application Consultant in Mumbai Metropolitan Region | Tal"
description: "Meet Amit kumar Ganguly, Senior Application Consultant at Miscot Systems Pvt Ltd worked at Mumbai location based in Mumbai Metropolitan Region. AI stack includes meta, openai, and perplexity."
image: "https://tal.club/meet/amit-kumar-ganguly/share-image"
---

# Amit kumar Ganguly on Tal

## Headline

Senior Application Consultant at Miscot Systems Pvt Ltd worked at Mumbai location

## Location

Mumbai Metropolitan Region

## AI stack

meta

openai

perplexity

ChatGPT

Microsoft Copilot

## Work experience

Senior Application Consultant at MindCraft Software Pvt\. Ltd\., May 2022 \- Apr 2025 · 3 yrs, Kolkata, West Bengal, India, · Implementing and Onboarding CMS products for the corporate customers of Yes Bank Limited for entire East Zone\. · Meeting Client’s demanding requirements and satisfying them up to highest convenient level\. · Setting up calls on daily basis with all the Process owners, Application owners, SMEs and Support functions regarding the new and existing changes of the process and development\. · Arranging daily huddle and discuss more on process updates and new ideas in daily meetings with the team members, regarding the improvement on process stabilization\. · Arranging calls on weekly basis with the Reporting Authority to update the status of onboarded clients and the pending works\. · Extracting weekly reports of onboarded products from SharePoint application\. · Preparing weekly performance report of the team from the extracted data of SharePoint application\. · Set up a call\-in daily basis with all the Process owners, Applications owners and Support functions regarding the new and existing changes of the process and development\. · Discussion regarding the understanding of the process along with standardization of the process as per the company standard\. · Preparing shift roaster and attendance data through Promethean application\.

Senior Application Consultant at Byzan Systems Pvt\. Ltd\., Jul 2019 \- May 2022 · 2 yrs 11 mos, Kolkata, West Bengal, India, · Onboarding CMS products for the retail customer of Entire East Zone \(including West Bengal, Bihar, Jharkhand, Odisha, Chhattisgarh and Northeast states\)\. · Meeting Client’s demanding requirements and satisfying them up to the highest convenient level\. · Setting up calls on daily basis with all the Process owners, Application owners, SMEs and Support functions regarding the new and existing changes of the process and development\. · Arranging daily huddle and discuss more on process updates and new ideas in daily meetings with the team members, regarding the improvement on process stabilization\. · Arranging calls on weekly basis with the Reporting Authority to update the status of onboarded clients and the pending works\. · Extracting weekly reports of onboarded products from SharePoint application\. · Preparing weekly performance report of the team from the extracted data\.

Technical Support Associate at Aegis Customer Support Services Private Limited, Feb 2017 \- Jul 2019 · 2 yrs 6 mos, Kolkata, West Bengal, India, · · Delivering Quality work and meeting the timeline and taking necessary actions when situation demands\. · Meeting Client’s demanding requirements and satisfying them up to the highest convenient level\. · Troubleshooting fixed and giving resolutions within tight deadlines\. · Responsible for the dealing with the problems and troubleshooting\. · Worked with Managers to give work estimates\.

Application Consultant at Nurture Software Solutions \(P\) Limited, Aug 2015 \- Feb 2017 · 1 yr 7 mos, Chennai, Tamil Nadu, India, · Responsible for troubleshooting the escalating issues sent in the form of tickets and emails by the client\. · Troubleshoot and fixed the errors in database for CASA\. Inventory Maintenance, Customer Management, User Management modules\. · Involved in EOD BOD activities and monitoring batch job execution\. · Deploying patches for the application as and when required\. · Delivering Quality work and meeting the timeline and taking necessary actions when situation demands\. · Co\-ordinate with the client and support onsite functional support staff\. · Monitoring ticket details, ticket investigation and diagnosis\. · Lodging tickets in HP Service Desk tool for higher escalation as required\. · Handling training session for new hires and L1 resources\. · Creating SLA reports on a weekly basis\.

System Executive at Zenith Software LTD, Mar 2011 \- Aug 2015 · 4 yrs 6 mos

## Education

Computer and Information Sciences and Support Services, Indira Gandhi National Open University

[View the original profile](https://tal.club/meet/amit-kumar-ganguly)

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