Amit kumar Ganguly
Senior Application Consultant at Miscot Systems Pvt Ltd worked at Mumbai location
Mumbai Metropolitan Region
14+ years of work experience
May 20223 yrsApr 2025
Kolkata, West Bengal, India
· Implementing and Onboarding CMS products for the corporate customers of Yes Bank Limited for entire East Zone.
· Meeting Client’s demanding requirements and satisfying them up to highest convenient level.
· Setting up calls on daily basis with all the Process owners, Application owners, SMEs and Support functions regarding the new and existing changes of the process and development.
· Arranging daily huddle and discuss more on process updates and new ideas in daily meetings with the team members, regarding the improvement on process stabilization.
· Arranging calls on weekly basis with the Reporting Authority to update the status of onboarded clients and the pending works.
· Extracting weekly reports of onboarded products from SharePoint application.
· Preparing weekly performance report of the team from the extracted data of SharePoint application.
· Set up a call-in daily basis with all the Process owners, Applications owners and Support functions regarding the new and existing changes of the process and development.
· Discussion regarding the understanding of the process along with standardization of the process as per the company standard.
· Preparing shift roaster and attendance data through Promethean application.
Jul 20192 yrs 11 mosMay 2022
Kolkata, West Bengal, India
· Onboarding CMS products for the retail customer of Entire East Zone (including West Bengal, Bihar, Jharkhand, Odisha, Chhattisgarh and Northeast states).
· Meeting Client’s demanding requirements and satisfying them up to the highest convenient level.
· Setting up calls on daily basis with all the Process owners, Application owners, SMEs and Support functions regarding the new and existing changes of the process and development.
· Arranging daily huddle and discuss more on process updates and new ideas in daily meetings with the team members, regarding the improvement on process stabilization.
· Arranging calls on weekly basis with the Reporting Authority to update the status of onboarded clients and the pending works.
· Extracting weekly reports of onboarded products from SharePoint application.
· Preparing weekly performance report of the team from the extracted data.
Feb 20172 yrs 6 mosJul 2019
Kolkata, West Bengal, India
· · Delivering Quality work and meeting the timeline and taking necessary actions when situation demands.
· Meeting Client’s demanding requirements and satisfying them up to the highest convenient level.
· Troubleshooting fixed and giving resolutions within tight deadlines.
· Responsible for the dealing with the problems and troubleshooting.
· Worked with Managers to give work estimates.
Aug 20151 yr 7 mosFeb 2017
Chennai, Tamil Nadu, India
· Responsible for troubleshooting the escalating issues sent in the form of tickets and emails by the client.
· Troubleshoot and fixed the errors in database for CASA. Inventory Maintenance, Customer Management, User Management modules.
· Involved in EOD BOD activities and monitoring batch job execution.
· Deploying patches for the application as and when required.
· Delivering Quality work and meeting the timeline and taking necessary actions when situation demands.
· Co-ordinate with the client and support onsite functional support staff.
· Monitoring ticket details, ticket investigation and diagnosis.
· Lodging tickets in HP Service Desk tool for higher escalation as required.
· Handling training session for new hires and L1 resources.
· Creating SLA reports on a weekly basis.
Mar 20114 yrs 6 mosAug 2015
Amit’s AI Stack
Education
Computer and Information Sciences and Support Services
Indira Gandhi National Open University
19996 yrs2005
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