Headline

15+ Years | Operations & Client Service Leader | Team Leadership, Training & Process Optimisation | Logistics, Hospitality & Corporate Ops

About

15+ years leading operations across Logistics, Hospitality, and Corporate Shared Services — from scaling warehouse dispatch volumes 2.5x during peak season, to growing guest footfall 150%+ at a hospitality property, to sustaining a 100% CSAT rating over 2 years supporting global enterprise clients like British Petroleum and Best Buy. I thrive in ambiguity — building processes, leading teams, and fixing what's broken before anyone hands me a playbook. Whether founding my own venture or stepping in as Acting Team Lead when needed, ownership is where I do my best work. Looking to bring that same operational rigor to a fast-growing team. Open to conversations — feel free to reach out. 🤝 #OperationsLeadership #OpsManagement #Logistics

Location

Bengaluru

AI stack

claude

gemini

grok

kimi

openai

ChatGPT

Work experience

Warehouse Incharge at New Breed Logistics, Sep 2023 - Nov 2025 · 2 yrs 3 mos, Bengaluru, Karnataka, India, Led a team of 8 across inventory, QA, shipping, and logistics, managing daily throughput of ~400 dispatches and inward shipments, scaling to 1,000+/day during peak sales periods. Partnered with the client on market-trend forecasting to pre-empt inbound delays. Restructured staff scheduling to reduce avoidable overtime while maintaining service levels. Owned the full vendor and client relationship lifecycle — onboarding, negotiation, and performance reviews.

Campsite Manager at Aranyavasa, Dec 2018 - Jun 2023 · 4 yrs 7 mos, Mumbai, Maharashtra, India, Grew monthly footfall 150%+ (100 → 250+ guests) at a 2-dorm, 10-tent hospitality property by managing operations, marketing, and guest service — while sustaining a 4.4 Google rating through hands-on service recovery. Built vendor partnerships for food and music, strengthening guest experience and repeat bookings.

Chef and Owner at Tari and Taiym, May 2017 - Aug 2018 · 1 yr 4 mos, Bangalore, Founded and independently operated a food venture, owning full end-to-end operations: menu planning, kitchen management, and customer experience. Built and negotiated vendor partnerships from the ground up, securing reliable supply and pricing terms.

Transaction Processing Ops Analyst at Accenture, Mar 2012 - Jan 2017 · 4 yrs 11 mos, Bangalore, Delivered global process support (P2P, T&E, corporate card queries) for enterprise clients including Best Buy, Comerica, British Petroleum, and IQN, sustaining a 100% CSAT rating over 2 years. Served as Subject Matter Expert (SME) for the British Petroleum account, and stepped in as Acting Team Lead in the Team Lead's absence. Redesigned the corporate card late-fee waiver approval process, cutting resolution time from 2 days to a few minutes. Trained and mentored 70+ team members as a Certified CE Trainer. Won the Summit Award twice for performance excellence

Recovery Specialist at Altisource, Jun 2009 - Dec 2011 · 2 yrs 7 mos, Mumbai, Maharashtra, India, Ensured compliance with debt collection regulations while consistently exceeding recovery targets. Earned three performance certificates for top recovery performance.

Education

Bachelor of Business Administration (BBA), Human Resources Management and Services, Xaviers Institute of Business Management Studies

S.S.C., Fatima high school Ambarnath