Headline

Passionate about Transformation & Digital Program | Process Re-engineering, Agentic AI & GenAI Adoption | $12M+ Value Delivered | PMP® | Six Sigma Black Belt | Ex- Sapient, Nagarro, HCL

About

I am an Enterprise Digital Transformation and passionate AI learner with 22+ years driving business performance through strategy, technology, process excellence, and operational change — across Healthcare, IT Services, BPO, E-commerce, Telecom, Power, and Consulting. I have led enterprise transformation programs spanning HR, Operations, Workforce Management, Logistics, Asset Management, Travel, Document Management, and Customer Operations — combining strategic thinking with hands-on execution to deliver measurable outcomes. I work closely with executive leadership, business stakeholders, technology teams, and global partners to turn business vision into scalable solutions. As organizations embrace AI, I have expanded into Generative AI, Agentic AI, Retrieval-Augmented Generation (RAG), Conversational AI, Intelligent Automation, OCR, and enterprise knowledge management — applying these to improve customer experience, employee productivity, governance, and business agility. Highlights from my transformation work: 🔹 Led enterprise digital transformation programs delivering multi-million-dollar operational savings through process re-engineering 🔹 Implemented AI-enabled onboarding and workforce transformation solutions using conversational bots and automation 🔹 Drove enterprise document digitization and centralization for 40,000+ employees 🔹 Introduced AI-powered knowledge management capabilities that improved operational efficiency and decision-making I believe successful transformation rests on clear strategy, empowered people, optimized processes, and responsible technology adoption. My leadership style centers on collaboration, innovation, continuous improvement, and sustainable business value. Core Expertise: Enterprise Digital Transformation • AI Strategy • Generative AI • Agentic AI • RAG • Intelligent Automation • PMO Leadership • Program & Portfolio Management • Business Process Re-engineering • Product Management • Business Analysis • Change Management • Lean Six Sigma • Operational Excellence Open to connecting with leaders and organizations driving innovation, digital transformation, and responsible AI adoption to build future-ready enterprises.

Location

Greater Bengaluru Area

AI stack

claude code

n8n

huggingface

Granola

LM Studio

Pinecone

Work experience

Senior Project Manager-Enterprise Application & AI Transformation at Sagility, Mar 2022 - Present · 4 yrs 8 mos, Bengaluru, Karnataka, India, Helping in enterprise-wide AI and digital transformation programs modernizing HR, Operations, Workforce Management, IT and Employee experience through intelligent automation and AI-driven solutions. 🔹 Architect the end-to-end AI Fulfillment & Digital Onboarding program for the US workforce, transforming onboarding, logistics, asset provisioning, and technical readiness for 1,000+ remote employees via AI-enabled workflows and conversational bots, with Computer Vision under evaluation for identity verification. 🔹 Delivered enterprise AI & digital transformation initiatives generating 20% revenue uplift and $12M in annual cost savings; achieved a further ₹12M in annual savings through transport cost optimization — a 35% operational efficiency gain. 🔹 Led enterprise document digitization and migration for 40,000+ employee records into a centralized DMS, improving governance, accessibility, and security. 🔹 Delivered enterprise applications spanning Recruitment & Onboarding, Travel Management, IT Asset Management, Transport Management, Document Management System (DMS) , Perks Management and Time Tracking. 🔹 Driving organization-wide GenAI adoption, lifting employee productivity by 30%, while championing AI governance, security, and compliance across all initiatives.

Senior Project Manager-Digital Transformation & Automation at Conneqt Business Solutions Limited, Oct 2018 - Mar 2022 · 3 yrs 6 mos, Pune District, Maharashtra, India, • Led a digital transformation initiative that enhanced customer retention by 25%, resulted in a 20% revenue growth, and improved employee efficiency by 30% through the implementation of automation processes. This effort also resulted in annual savings of 1000+ hours. • Implemented process improvements that increased employee productivity by 18% through targeted nudges sent to agents, improving their focus and efficiency. . Built a Knowledge Retrieval Agentic AI POC (LLM/RAG-based) trained on internal SOPs, cutting HR/Operations resolution time by 60%. • Optimized invoice processing by increasing volume by 40% for a key customer through the integration of RAD platform and Optical Character Recognition (OCR) technology. • Enhanced employee efficiency by 30% in processing bank reconciliation for loan approvals using OCR, leading to faster loan approvals and improved financial operations. • Reduced project management turnaround time by 15% in the construction industry by streamlining workflows for the field force, ensuring quicker project delivery while staying within allocated project budgets. • Automated vernacular language translation solutions, resulting in a 50% reduction in costs while maintaining project budgets, enhancing communication across diverse teams. . Managed multimillion-dollar transformation portfolios — business case development, vendor management, budgeting, risk, and executive reporting. • Established a partner and vendor management system, overseeing the finalization of NDAs, work orders, and MSAs, demonstrating my versatility in roles such as Business Analyst, PMO, and Tester.

Quality Head at Webgility, Inc., Jul 2017 - Jul 2018 · 1 yr 1 mo, Greater Indore Area, • Coordinated in-house developed e-commerce platform used globally by retailers to meet their business needs in a fast paced, dynamic, and globally expanding environment • As a change agent, helped to drive the company towards Process-oriented approach by implementing & providing training on Scrum Process, Lean methods, testing • Implemented ALM tool Jira in the organization. As a Jira admin, configured the tool so to get a better visibility of day-to-day task and also integrated with Slack, Zendesk etc. Impact on Organisation Metrics 1. Reduced customer churn from 4.5% to less than 1% 2. MRR ($) increased by 5% for 2 quarter in a row 3. Reduced Bugs in Product by 40%

Self Employed at NA, Mar 2016 - Apr 2017 · 1 yr 2 mos, India, • Started my business with a high-level idea to provide housing service to customer • Due to technical & financial constraints, I couldn’t continue it for a longer period • Developed Skills by finishing Six Sigma Black Belt and RPA course

Senior Manager (Quality Head) at Yepme.com, Mar 2014 - Mar 2016 · 2 yrs 1 mo, Gurugram, Haryana, India, • Developed Test Plan and Strategy for day-to-day testing activities to deliver product effectively • Designed transformation process & integrated Microsoft AX ERP & POS Software with our in-house CRM panel • Led the launch of the first version of Yepme Windows app, Android app Hindi version with vendor single- handedly • Streamlined & expanded Yepme Testing across various platforms – Desktop & Mobile site, Android apps, Windows app, iOS & CRM panel leading to improved product quality • Established best practices, continual improvements by providing metrics to quantify progress against goals

Education

Master’s Degree, Mathematics, Kumaun University, Nainital

Master of Business Administration (M.B.A.), Operations, Sikkim Manipal University, Gangtok