---
title: "Amit Joshi - Sr. Engineer in Gurugram | Tal"
description: "Meet Amit Joshi, Voice and Speech to Speech Models, WishperAI, Content development, Knowledge Management, GenAI, Meta Data analysis, Salesforce Service Cloud based in Gurugram."
image: "https://tal.club/meet/amit-joshi-1/share-image"
---

# Amit Joshi on Tal

## Headline

Voice and Speech to Speech Models, WishperAI, Content development, Knowledge Management, GenAI, Meta Data analysis, Salesforce Service Cloud

## About

Senior Engineer at AVL with 5 years of experience optimizing knowledge base operations and aligning content strategies with evolving product needs\. Applied Knowledge\-Centered Support \(KCS\) methodologies to elevate self\-service deflection rates and improve chatbot effectiveness\. Contributed to AI\-enhanced content optimization, ensuring seamless information accessibility and improved user engagement\. Demonstrated expertise in creating, managing, and optimizing knowledge articles, while configuring and integrating Agent\-force solutions to enhance customer service operations, AI\-driven support, and self\-service capabilities\.

## Location

Gurugram

## Work experience

Sr\. Engineer at AVL, Jan 2021 \- Present · 5 yrs 6 mos, Gurugram, Managed back\-end AI content systems by developing prompts, metadata evaluation criteria, and quality guidelines to ensure high\-standard outputs\. Produced accurate speech\-to\-text datasets using Whisper AI and optimized workflows in Google Colab\. Maintained Cleaned, formatted, and annotated transcripts to support AI model training and performance improvement\. Enhanced AI\-generated transcripts through large\-scale post\-processing, terminology normalization, and technical vocabulary correction for industrial and automotive engineering content\. Assisted in transcript preprocessing, subtitle automation, timestamp alignment, and AI\-driven video intelligence workflows using Python and machine learning techniques\. Optimize content to NLP/NLU models, use Knowledge\-Centered Support \(KCS\) processes, monitor performance of Agent force and Einstein AI continuously and work cross\-functionally to promote search optimization, self\-service deflection, and first\-contact resolution\. Collaborated with product, engineering, and UX teams to drive strategy, improve content delivery, and align performance with business growth goals\. Create and develop a centralized master metadata structure of product\-specific maintenance plans of all AVL products to streamline data management and maximize search and AI functionality\. Translated complex technical concepts into clear, user\-friendly knowledge articles, Technical Articles derived from product manuals and maintenance documentation\. Advance the entire content life cycle of 20,000\+ SFDC knowledge articles, create quality technical documentation, troubleshooting, frequently asked questions and service manuals in line with product release cycles\. Create content that harnesses the capabilities of Einstein AI’s chatbot features, including developing effective technical data for predictive models and crafting language for AI\-generated insights and recommendations\.

Application Support Engineer at AVL, Jul 2018 \- Dec 2020 · 2 yrs 6 mos, Gurgaon haryana, In my role at AVL, I focused on enhancing system performance and troubleshooting efficiency through innovative solutions\. I created Fault Tree Analyses for AVL products, designed JIRA dashboards for better project visibility, and supported a variety of testbed systems\. My contributions significantly reduced downtime and improved overall system reliability\.

Engineer Production at SURIN AUTOMOTIVE PRIVATE LIMITED, Jul 2014 \- Jul 2018 · 4 yrs 1 mo, sitarganj Uttarakhand

Production Engineer at SURIN AUTOMOTIVE PRIVATE LIMITED, Jul 2014 \- Jun 2018 · 4 yrs, Sitarganj, Uttarakhand, India, I successfully enhanced production processes at Surin Automotive Private Limited, leading to measurable improvements in efficiency\. Implemented 5S, Kaizen, and Kanban methodologies, resulting in a streamlined workflow and reduced waste\. Conducted thorough root cause analyses, enforcing corrective actions that improved overall product quality\. Collaborated with cross\-functional teams, strengthening technical support and fostering a culture of continuous improvement\.

## Education

Bachelor of Technology \- BTech, Mechanical Engineering, Tulas Institute

[View the original profile](https://tal.club/meet/amit-joshi-1)

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