Headline

Head - Product Delivery | AI & Enterprise Deployment | Product Operations | Enterprise SaaS | Generative AI

About

Product Delivery and AI leader with 8+ years of experience across Enterprise SaaS, AI Deployment, Product Operations, Conversation Intelligence, and customer solutioning. Currently leading Product Delivery at Convin.ai, where I built and scaled a 20–27 member function and work closely with Product, Engineering, Sales, and Customer Success to translate complex enterprise requirements into scalable AI solutions. Key impact: • Reduced enterprise implementation turnaround from 30–35 days to 9 days • Improved observed POC conversion from 10–20% to 50–60% • Reduced LLM costs by ~44% • Built and scaled 0-to-1 solutions across Generative AI, Voice AI, RAG, LLM evaluation, and AI-agent quality My experience spans Enterprise Deployment, Product Delivery, Product Operations, Pre-sales Solutioning, POCs, Implementation, Customer Success, AI Adoption, Process Automation, and team leadership. I’m particularly interested in solving complex customer and product problems, building scalable operations, and taking AI/SaaS solutions from discovery through successful enterprise deployment and adoption.

Location

Greater Vadodara Area

AI stack

claude code

codex

elevenlabs

gemini

grok

kimi

Work experience

Head of product delivery at Convin, Aug 2025 - Present · 1 yr 1 mo, Bengaluru, Leading Product Delivery and enterprise AI deployments at Convin.ai, with end-to-end ownership across solutioning, POCs, implementation, onboarding, go-live, adoption, and customer outcomes. My role spans Product Delivery, Product Operations, enterprise solutioning, AI deployment, team leadership, and customer success, working closely with Product, Engineering, Sales, and Customer Success. I also work extensively across Generative AI, Voice AI, Conversational AI, LLM evaluation, RAG, prompt engineering, AI agents, automation, and model optimisation—translating complex enterprise requirements into scalable solutions.

Product Delivery Manager at Convin, Apr 2023 - Aug 2025 · 2 yrs 5 mos, Banglore

Quality Assurance Analyst at Convin, Apr 2022 - Aug 2023 · 1 yr 5 mos, Banglore

Quality Analyst at Etech Global Services, Jan 2021 - Aug 2022 · 1 yr 8 mos, Vadodara, Gujarat, India

CSA at Concentrix, Jul 2018 - Jan 2021 · 2 yrs 7 mos

Education

Bachelor of Commerce - BCom, Accounting and Finance, Maharaja Sayajirao University of Baroda, Vadodara