Headline

Strategy Program Manager | Climate-Tech & Digital Transformation | PMP® | SIBM Pune

About

Over 6 years and 8 months across climate tech, e-commerce, logistics, and automotive, I have owned the full arc from ambiguous brief to measurable outcome. At Chakr Innovation, I led a full Salesforce ecosystem rollout for 110 users, achieving 100% daily active adoption within 4 months. Beyond the CRM, I served as a strategic advisor to the CEO, recovered INR 19.8 Cr during a cashflow crisis, and generated INR 61 Lacs in annual savings through BOM cost reduction. At CityMall, I rebuilt the delivery promise infrastructure. Breach rate dropped from 25% to 2%, NPS moved from 5.3 to 7.9, and fulfillment went from 81% to 98%. At Tata Motors, I managed INR 300 Cr in annual MHCV revenue, grew regional market share from 57% to 74%, and was ranked the number one Sales Manager nationwide in Go-to-Market Excellence in July 2021. PMP certified. MBA from SIBM Pune. B.Tech from DAIICT. I work best on problems that sit at the intersection of people, process, and data, where the answer is not obvious, and execution is the hard part.

Location

Bengaluru

AI stack

claude

gemini

notebooklm

ChatGPT

Work experience

Program Manager – Strategic Initiatives at Chakr Innovation, Dec 2023 - Apr 2026 · 2 yrs 5 mos, Gurugram, • Served as strategic advisor to the CEO, and led high-priority cross-functional initiatives and transformation programs • Architected a multi-module Salesforce CRM ecosystem for 110 users, replacing manual Excel/WhatsApp-based sales tracking with a real-time data environment • Digitized a cross-functional Project & Revenue module spanning 15 processes and 11 teams, enabling precise milestone tracking and automated revenue recognition • Achieved 100% daily active adoption within 4 months by implementing a "Truth on SF" policy and integrating geo-tagged GPS verification for field meetings • Eliminated 40 hours/week of recurring status meetings by enabling the Department Heads with self-serve, real-time dashboards • Recovered INR 19.8 Cr from customers during a cash flow crisis, restoring short-term liquidity • Reduced Bill of Materials costs by 1.27%, generating INR 61 Lacs in annual savings through packaging redesign and material specification improvements

Program Manager at CityMall, Sep 2022 - Aug 2023 · 1 yr, Gurugram, • Owned and optimized Lifestyle Supply Chain budget, driving cost forecasting and operational strategy • Delivered 35% cost reduction in Marketplace Supply Chain expense over 8 months • Defined and delivered a dynamic Promise Engine to replace static delivery windows, reducing delivery breach rate from 25% to 2% across the marketplace • Boosted Marketplace NPS from 5.3 to 7.9 by identifying system slack, tightening 3PL TAT, and implementing a better delivery partner app-handling process • Improved delivery time from 10 to 6.5 days, and order fulfillment rate from 81% to 98% • Enhanced operational efficiency to reduce order leakage from 1.01% to 0.67%

Program Manager at BlackBuck (Zinka Logistics Solutions Pvt. Ltd.), Dec 2021 - Aug 2022 · 9 mos, Bengaluru, • Facilitated monthly S&OP (Sales & Ops Planning) for strategic alignment and forecasting, and incentive schemes • Drove a 25% increase in load volume per salesperson in Maharashtra by establishing a structured collaboration between pre-sales and field teams • Launched 4 capability-building campaigns to enhance sales team productivity and enablement • Coordinated cross-functional alignment for the SIM Tracking go-to-market launch

Senior Manager - Territory Sales Manager at Tata Motors, Jul 2019 - Dec 2021 · 2 yrs 6 mos, Udaipur, • Boosted market share by 17% (from 57% to 74%) in the Udaipur region • Generated INR 300 Cr annually in revenue for the MHCV division • Managed 35 sales personnel for Tata Motors MHCV Division, Udaipur • Closed 6 large fleet deals (25+ vehicles each) by converting competition accounts • Ranked #1 Sales Manager nationwide in Go-to-Market Excellence (July 2021) • Increased Market Share from 5% to 15% in the SCV Division, Jaipur

Marketing Intern at Hindustan Aeronautics Limited, Apr 2018 - May 2018 · 2 mos, Bengaluru Area, India, Project title - Study market opportunities and creating a market development strategy for HAL • Identified Business Segments for HAL and provided recommendations for growth in the same • Identified factors affecting employees productivity and rendered necessary suggestions

Education

Master of Business Administration - MBA, Marketing, Symbiosis Institute of Business Management, Pune

Bachelor of Technology, ICT, Dhirubhai Ambani University