Headline

Retail Sales Specialist |Electronics & Smart Ecosystems | Ex-OnePlus & Croma

About

I'm a customer-first retail professional with 4+ years of hands-on experience in premium consumer electronics — across Croma, OnePlus, and now Meta by Channelplay. My career has been built around one belief: the best sale is a conversation, not a transaction. Every day I work to understand what a customer truly needs — their lifestyle, their goals, their ecosystem — and guide them to the solution that genuinely fits. At OnePlus (2 years+), I handled 40+ walk-in customers daily, consistently ranking among top performers on the floor. My edge wasn't just product knowledge — it was storytelling. I learned to translate complex specs into human stories: a student discovering how the right phone unlocks their creativity, a professional realising how one device can simplify their entire workday, a parent finding a phone that keeps their family connected. That ability to make technology feel personal and meaningful is what I bring to every customer interaction. I lead every interaction with genuine curiosity — asking the right questions, listening carefully, and personalising each recommendation to the individual in front of me. For me, a successful customer experience isn't just a completed sale, it's a customer who leaves feeling understood, confident, and excited about what they've chosen. I'm fluent in Hindi and English — written and spoken — and thrive in fast-paced, team-oriented retail environments including evenings, weekends, and public holidays. I'm now looking to bring my storytelling, people skills, and passion for technology to a world-class brand where every customer interaction matters. 📍 Based in Delhi | Open to opportunities in premium retail

Location

Delhi

Work experience

Meta Sales Specialist at Channelplay Limited, May 2026 - Present · 2 mos, कनॉट प्लेस, . Delivering premium in-store customer experiences aligned with brand standards . Demonstrating smart devices and explaining ecosystem integration clearly . Understanding customer needs and offering tailored product solutions . Maintaining high standards of brand presentation and engagement . Building long-term customer trust through value-driven interactions

OnePlus Solution Expert at OnePlus, May 2024 - May 2026 · 2 yrs 1 mo, Kamla Nagar, Delhi, . Worked as a OnePlus Solution Expert, focusing on understanding customer needs and delivering the right technology solutions . Provided in-depth product consultations, explaining device performance, features, and ecosystem benefits . Shifted the approach from selling to solution-based customer engagement . Maintained premium brand communication and high standards of in-store experience . Built strong customer trust through honest recommendations and clear communication . Contributed to sales performance by delivering value-driven interactions

Customer Service Specialist at Croma, Apr 2022 - Apr 2024 · 2 yrs 1 mo, Croma Kamla nagar, . Assisted customers across a wide range of consumer electronics products . Consistently contributed to achieving store sales targets . Delivered personalized recommendations based on customer needs . Handled billing processes efficiently, ensuring accuracy and smooth checkout experience . Managed inventory, including stock tracking, replenishment, and coordination with store team . Strengthened product knowledge and customer interaction skills . Supported smooth store operations in a fast-paced retail environment