Headline

Sr. Solution Analyst @ Hexaware Technologies | IT Service Management Expertise

About

As a Sr. Solution Analyst at Hexaware Technologies, I leverage my expertise in IT Service Management (ITSM) to optimize client's IT service management processes. With a strong background in ITIL and other ITSM frameworks, I analyze client needs, map them to best practices, and implement solutions that align with their business goals. I also conduct assessments, develop roadmaps, define processes, configure tools, and train personnel. Additionally, I provide ongoing support and maintenance to ensure the ITSM solution meets evolving business needs. Before joining Hexaware, I worked as an Operations and Maintenance Engineer at Vedanjay Power Private Limited, where I ensured the efficient and effective operation of solar power systems. I conducted regular inspections, identified and troubleshooted issues, performed necessary repairs and maintenance, and developed preventive maintenance schedules. I also managed inventory of spare parts and equipment and was involved in the design and installation of new solar power systems. My role was critical to ensuring the reliable and sustainable generation of solar power. I hold an MBA in Operations from Dr.Vishwanath Karad MIT WORLD PEACE UNIVERSITY and a Bachelor of Engineering in Electrical Engineering from Finolex Academy of Management & Technology.

Location

Pune Division

Work experience

Sr. Solution Analyst at Hexaware Technologies, May 2022 - Present · 4 yrs 3 mos, Mumbai, Maharashtra, India, As an ITSM functional consultant, I analyze client needs and recommend ways to optimize their IT service management processes. My role involves understanding the client's business requirements, mapping them to ITSM best practices, and implementing solutions to meet those requirements. I have expertise in ITIL and other ITSM frameworks, and I collaborate with the client's IT team to ensure successful implementation and alignment with business goals. My responsibilities include conducting assessments, developing roadmaps, defining processes, configuring tools, and training personnel. I also provide ongoing support and maintenance to ensure the ITSM solution meets evolving business needs.

Operatons and Maintenance Engineer at Vedanjay Power Private Limited, Dec 2018 - Aug 2020 · 1 yr 9 mos, Pune Area, India, As a Solar Operations and Maintenance Engineer, my primary responsibility is to ensure that solar power systems operate efficiently and effectively. I conduct regular inspections, identify and troubleshoot any issues, and perform necessary repairs and maintenance to ensure optimal system performance. I also develop and implement preventive maintenance schedules and manage inventory of spare parts and equipment. Additionally, I may be involved in the design and installation of new solar power systems. Overall, my role is critical to ensuring the reliable and sustainable generation of solar power.

Education

Master of Business Administration - MBA, operations, MIT World Peace University

Bachelor of Engineering, Electrical Engineering, Finolex Academy of Management & Technology