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Ameet Acharya

Senior Product Manager@ Dell | Building AI chat products for 2M+ users | eCommerce | B2B & B2C | Retail | IIT Guwahati

Greater Bengaluru Area

23+ years of work experience

Dell Technologies
Jan 20251 y 8 moPresent

Bengaluru, Karnataka, India

Continuously driving the development of B2B and B2C Agentic chat solutions for Dell.com and Premier customers, focused on reducing operational dependencies and enhancing customer engagement through intelligent automation.Leading global cross functional team, cross functional stakeholders, end-to-end chat experience design, development and launch, collaborating closely with AI research, engineering, data analytics team, content management team, accessibility team, program management and multiple design teams to deliver scalable, human like conversational experiences that empower both customers and B2B sales agents team.
Dell Technologies
Jan 202411 moDec 2024

Bengaluru, Karnataka, India

Lead end-to-end management of the Sales mobile app (iOS, Android, Web), enhancing sales user experience through seamless integration and robust functionality. Drive customer development by conducting interviews, identifying pain points, and shaping an outcome-based product roadmap. Define and execute product strategy using OGSM, aligning with business goals and innovation objectives. Perform regular vulnerability assessments to ensure app security and minimize risk exposure. Collaborate closely with cross-functional teams across Operations, Development, and Marketing to deliver impactful product initiatives. Facilitate Agile ceremonies, manage product releases, and use data-driven insights to refine user journeys and drive engagement.
Dell Technologies
Feb 20221 y 11 moJan 2024

Bengaluru, Karnataka, India

Led global product management and operations for the Configure-to-Solution (CTS) quoting platform, orchestrating a 13-member global team to enhance performance, scalability, security, and tool maturity.Defined and delivered strategic product goals through OGSM, product charter, POMA, and outcome-based roadmaps (OBR), ensuring business alignment via quarterly stakeholder reviews.Transformed platform operations into a product-driven model, instituting measurable KPIs, customer impact metrics, and data-backed prioritization frameworks.Drove change management, TFS-to-Jira transformation, and compliance modernization, establishing a standardized Ways of Working (WoW) framework that improved delivery velocity and traceability.Executed the Business Continuity and Resilience Strategy for CTS, including call-tree automation, tabletop simulations, and functional disaster recovery validation.Partnered with Performance, DevOps, Architecture, and Release functions to resolve high-impact system issues, embed security-first principles, and execute 4DX vulnerability assessments.Owned pTask workflow optimization and SLA adherence, driving measurable improvements in operational metrics, customer satisfaction, and cross-functional collaboration..
Dell Technologies
Dec 20183 y 1 moJan 2022

Bangalore

Jun 20153 y 5 moNov 2018

Bangalore

Tesco HSC
Jul 20141 yrJun 2015

Greater Bengaluru Area

- Pricing expertise in promotion, clearance and price change product and process. - Problem Analysis and Solution Design: Conduct in-depth analysis of problem statements, prepare technical analysis documents, and develop actionable technical tasks. Offer performance enhancement suggestions tailored to system needs. - Proof of Concepts (POCs): Lead POCs for implementing innovative pricing solutions, technologies, and tools aligned with the future pricing roadmap. - Subject matter expertise: act as the SME for retail price management, functional changes, incident/problem management, and defect resolution. Drive the creation of reports and dashboards to support strategic insights. - Resource Management: Coordinate resource allocation, assign technical tasks, estimate timelines, and conduct defect management reviews, including Root Cause Analysis (RCA) for production issues. - Client Management: Collaborate directly with clients to gather requirements, provide updates on project progress, and address technical or functional queries. Ensure client satisfaction through proactive communication and resolution of concerns. - Team Mentorship: Mentor team members, assist developers with functional and technical challenges, and foster a collaborative problem-solving culture. - Process Optimization: spearheaded process improvements for Change Requests (CRs), defect resolutions, and patch release cycles, ensuring efficiency and compliance with standards. - Recruitment and Training: Lead cross-departmental recruitment efforts, design written test questionnaires, plan training calendars, and facilitate knowledge transfer (KT) sessions. - Technical Reviews: Review functional and technical designs to ensure alignment with development and production requirements, supporting seamless transitions through the development cycle. Performance Fixes: Plan and execute production performance improvements for RPM, focusing on Java and PL/SQL areas.
Tesco HSC
Apr 20131 yr 3 mosJun 2014

Bengaluru, Karnataka, India

Tesco HSC
Apr 20112 yrsMar 2013

Bangalore

Tesco HSC
Apr 20091 y 11 moMar 2011

Bangalore

Tesco HSC
Apr 20071 y 11 moMar 2009

Bangalore

Infinite Computer Solutions
Feb 20052 yrs 2 mosMar 2007

Greater Bengaluru Area

Developed Java web applications using Struts 1.1 framework and Oracle DB; led a team of three engineers. - Involved in requirements gathering, web development, database design, and release management. - Ensured application security, performance, and stability; handled bug fixes and support in a monolithic architecture. - Conducted code reviews, unit testing, and collaborated with clients on project needs. - Mentored and trained new engineers, promoting skill development and team success.
GE Research
Feb 20032 yrs 1 moFeb 2005

Bengaluru, Karnataka, India

• Designed and developed Java-based web applications for compliance, enhancing operational efficiency. • Deployed and maintained critical systems including concern tracking, order management, and employee management. • Collaborated with cross-functional teams at GE JFWTC to ensure seamless integration and functionality.
GitHub
@Ameet24Acharya

Ameet’s AI Stack

claude code
claude code
codex
codex
lovable
lovable
notion
notion
perplexity
perplexity
windsurf
windsurf

Education

Indian Institute of Technology, Guwahati

Executive program in Product management and AI for leaders, Product management and GenAI

Indian Institute of Technology, Guwahati

20241 yr2025
Guru Ghasidas University

Master of Computer Applications - MCA, Computer Science

Guru Ghasidas University

20003 yrs2003

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Headline

Senior Product Manager@ Dell | Building AI chat products for 2M+ users | eCommerce | B2B & B2C | Retail | IIT Guwahati

About

I started as an engineer. Then realized I cared more about WHY we were building than HOW. 🎯 That shift led me to product and 20+ years later, I'm a Senior PM at Dell building AI-powered chat assistants that serve B2B and B2C customers globally across Dell.com. My edge? I think in systems and speak in outcomes. → Engineering background means I can go deep with dev teams. → PM muscle means I translate business goals into shipping roadmaps. → AI fluency means I'm not just managing the future — I'm building in it. Beyond the day job, I'm a 1% Builder. 🚀 While most PMs talk about AI, I ship with it. I use Claude Code, Lovable, Supabase, and RAG pipelines to build real products solving real problems: 🔹 A Telegram-based household task bot helping families coordinate effortlessly 🔹 An AI-powered PRD generator built in a 7-day buildathon 🔹 A career navigation platform for aspiring PMs (RAG + AI-driven readiness scoring) 🔹 End-to-end digital workflows for a resort I also write on LinkedIn about Spec-Driven Development, vibe coding, AI for PMs, and what it actually feels like to build in public. Not theory. Lived experience. ✍️ What I believe: 💡 The best PMs in the AI era aren't the ones with the fanciest frameworks. They're the ones closest to the problem who can now build the solution themselves. Domain depth + AI fluency = the new PM superpower.

Location

Greater Bengaluru Area

AI stack

claude code

codex

lovable

notion

perplexity

windsurf

Work experience

Senior Product Manager at Dell Technologies, Jan 2025 - Present · 1 y 8 mo, Bengaluru, Karnataka, India, Continuously driving the development of B2B and B2C Agentic chat solutions for Dell.com and Premier customers, focused on reducing operational dependencies and enhancing customer engagement through intelligent automation.Leading global cross functional team, cross functional stakeholders, end-to-end chat experience design, development and launch, collaborating closely with AI research, engineering, data analytics team, content management team, accessibility team, program management and multiple design teams to deliver scalable, human like conversational experiences that empower both customers and B2B sales agents team.

Senior Product Manager at Dell Technologies, Jan 2024 - Dec 2024 · 11 mo, Bengaluru, Karnataka, India, Lead end-to-end management of the Sales mobile app (iOS, Android, Web), enhancing sales user experience through seamless integration and robust functionality. Drive customer development by conducting interviews, identifying pain points, and shaping an outcome-based product roadmap. Define and execute product strategy using OGSM, aligning with business goals and innovation objectives. Perform regular vulnerability assessments to ensure app security and minimize risk exposure. Collaborate closely with cross-functional teams across Operations, Development, and Marketing to deliver impactful product initiatives. Facilitate Agile ceremonies, manage product releases, and use data-driven insights to refine user journeys and drive engagement.

Senior Product Manager at Dell Technologies, Feb 2022 - Jan 2024 · 1 y 11 mo, Bengaluru, Karnataka, India, Led global product management and operations for the Configure-to-Solution (CTS) quoting platform, orchestrating a 13-member global team to enhance performance, scalability, security, and tool maturity.Defined and delivered strategic product goals through OGSM, product charter, POMA, and outcome-based roadmaps (OBR), ensuring business alignment via quarterly stakeholder reviews.Transformed platform operations into a product-driven model, instituting measurable KPIs, customer impact metrics, and data-backed prioritization frameworks.Drove change management, TFS-to-Jira transformation, and compliance modernization, establishing a standardized Ways of Working (WoW) framework that improved delivery velocity and traceability.Executed the Business Continuity and Resilience Strategy for CTS, including call-tree automation, tabletop simulations, and functional disaster recovery validation.Partnered with Performance, DevOps, Architecture, and Release functions to resolve high-impact system issues, embed security-first principles, and execute 4DX vulnerability assessments.Owned pTask workflow optimization and SLA adherence, driving measurable improvements in operational metrics, customer satisfaction, and cross-functional collaboration..

Product manager at Dell Technologies, Dec 2018 - Jan 2022 · 3 y 1 mo, Bangalore

Sr. Advisor at Dell/ EMC, Jun 2015 - Nov 2018 · 3 y 5 mo, Bangalore

Technology Expert at Tesco HSC, Jul 2014 - Jun 2015 · 1 yr, Greater Bengaluru Area, - Pricing expertise in promotion, clearance and price change product and process. - Problem Analysis and Solution Design: Conduct in-depth analysis of problem statements, prepare technical analysis documents, and develop actionable technical tasks. Offer performance enhancement suggestions tailored to system needs. - Proof of Concepts (POCs): Lead POCs for implementing innovative pricing solutions, technologies, and tools aligned with the future pricing roadmap. - Subject matter expertise: act as the SME for retail price management, functional changes, incident/problem management, and defect resolution. Drive the creation of reports and dashboards to support strategic insights. - Resource Management: Coordinate resource allocation, assign technical tasks, estimate timelines, and conduct defect management reviews, including Root Cause Analysis (RCA) for production issues. - Client Management: Collaborate directly with clients to gather requirements, provide updates on project progress, and address technical or functional queries. Ensure client satisfaction through proactive communication and resolution of concerns. - Team Mentorship: Mentor team members, assist developers with functional and technical challenges, and foster a collaborative problem-solving culture. - Process Optimization: spearheaded process improvements for Change Requests (CRs), defect resolutions, and patch release cycles, ensuring efficiency and compliance with standards. - Recruitment and Training: Lead cross-departmental recruitment efforts, design written test questionnaires, plan training calendars, and facilitate knowledge transfer (KT) sessions. - Technical Reviews: Review functional and technical designs to ensure alignment with development and production requirements, supporting seamless transitions through the development cycle. Performance Fixes: Plan and execute production performance improvements for RPM, focusing on Java and PL/SQL areas.

Technology Manager at Tesco HSC, Apr 2013 - Jun 2014 · 1 yr 3 mos, Bengaluru, Karnataka, India

Project Lead at Tesco HSC, Apr 2011 - Mar 2013 · 2 yrs, Bangalore

Principal Software Engineer at Tesco HSC, Apr 2009 - Mar 2011 · 1 y 11 mo, Bangalore

Senior Software Engineer at Tesco HSC, Apr 2007 - Mar 2009 · 1 y 11 mo, Bangalore

Software Engineer at Infinite Computer Solutions, Feb 2005 - Mar 2007 · 2 yrs 2 mos, Greater Bengaluru Area, Developed Java web applications using Struts 1.1 framework and Oracle DB; led a team of three engineers. - Involved in requirements gathering, web development, database design, and release management. - Ensured application security, performance, and stability; handled bug fixes and support in a monolithic architecture. - Conducted code reviews, unit testing, and collaborated with clients on project needs. - Mentored and trained new engineers, promoting skill development and team success.

Software Engineer (On payroll of Adarsh Solution Pvt Ltd) at GE Research, Feb 2003 - Feb 2005 · 2 yrs 1 mo, Bengaluru, Karnataka, India, • Designed and developed Java-based web applications for compliance, enhancing operational efficiency. • Deployed and maintained critical systems including concern tracking, order management, and employee management. • Collaborated with cross-functional teams at GE JFWTC to ensure seamless integration and functionality.

Education

Executive program in Product management and AI for leaders, Product management and GenAI, Indian Institute of Technology, Guwahati

Master of Computer Applications - MCA, Computer Science, Guru Ghasidas University

Public links

github: https://github.com/Ameet24Acharya