Headline

Product Leader | Building Scalable AI & Platform Businesses | Growth, Retention & Product Strategy

About

Over the last decade, I’ve worked across consumer tech and B2B SaaS solving a recurring problem: systems that create friction where they should create confidence. From gaming and e-commerce to ad-tech, travel, and workflow platforms, my focus has been consistent — building scalable product systems that improve user experience, automate operational complexity, and drive sustainable growth. My foundation in systems design and research shaped how I think about product leadership: not as isolated features, but as interconnected platforms that compound over time. The highest-impact work I’ve led has rarely been a single feature launch — it has been platform thinking, workflow automation, intelligent personalisation, and growth systems that scale efficiently. I’ve built across both sides of the product spectrum: • Consumer products focused on growth, retention, engagement, and trust • B2B platforms focused on automation, operator efficiency, and scalable workflows Today, I’m particularly interested in how AI can create meaningful product leverage - not as a trend, but as a practical layer for decisioning, personalisation, and operational scale. Core Areas: Product Strategy • Platform Leadership • AI & Intelligent Systems • Growth & Retention • Consumer Tech • B2B SaaS • Workflow Automation • Product-Led Scale • Cross-Functional Leadership

Location

Bengaluru

AI stack

antigravity

claude code

codex

Work experience

Head of Product at LetzRyd, Apr 2026 - Present · 5 mos, Bengaluru, Leading Product & Platform Strategy at LetzRyd, building a technology-first mobility ecosystem focused on fleet intelligence, operational scale, and financial inclusion for drivers. Responsible for defining the company’s product vision and core platform architecture across mobility operations, onboarding, payments, workflow automation, and AI-enabled systems. Partnering across business, operations, and engineering to build scalable infrastructure, unlock platform leverage, and drive long-term growth across the mobility value chain.

Product Management - Pre and Post Booking Experience (Cleartrip Air & Flipkart Travel) at Flipkart, Jan 2025 - Apr 2026 · 1 yr 4 mos, Bengaluru, Owned the end-to-end air travel experience — from search and booking confirmation through amendments, cancellations, and proactive post-trip communication — with a sharp focus on reducing friction, improving reliability, and scaling automation. Drove one of the team's most impactful reliability wins: boosting real-time flight booking confirmation rates from 11% to 95%, dramatically reducing customer anxiety and inbound support load. Simultaneously cut manual intervention in booking workflows by 50%, making processing faster and more resilient at scale. Scaled automation across the amendment (60% → 85%) and cancellation (55% → 80%) journeys — turning previously agent-heavy flows into self-serve experiences that meaningfully moved NPS. Improved international itinerary UX, contributing a +2% conversion uplift, and enhanced the coupon and SuperCoins loyalty ecosystem to increase checkout completion by 5%. Currently driving the next phase of post-booking experience: proactive disruption communication, self-serve resolution tools, and support efficiency — building toward a truly airline-grade post-purchase journey on a consumer internet platform.

Product Management - User Acquisition and Rentention (Cleartrip Platform) at Flipkart, Apr 2023 - Feb 2025 · 1 yr 11 mos, Bengaluru, Karnataka, India, Led platform-level product initiatives to drive scalable user acquisition and cross-platform retention across Flipkart's travel and commerce ecosystem. Built and shipped a unified User Profile Store powering personalization across Flipkart, Myntra, and Cleartrip — enabling a single, coherent view of the user across platforms. Designed and launched a Promotions Engine to deliver targeted, personalized offers at scale, and spearheaded Flipkart SSO to improve login success rates and reduce cross-platform drop-off. Drove a 20% increase in organic user acquisition through structured growth initiatives, and launched co-branded loyalty programs with Flipkart, Myntra, Axis Bank, and POP Credit Card — deepening multi-platform retention and engagement. Overhauled the SEO strategy end-to-end — improving Core Web Vitals, rebuilding content systems, and delivering a 2× conversion uplift from organic traffic. Also led DPDPA compliance, implementing privacy controls across the platform.

Senior Product Manager at Flyhomes, Sep 2022 - Apr 2023 · 8 mos, Bengaluru, Karnataka, India

Product Manager at upGrad, Jul 2021 - Aug 2022 · 1 yr 2 mos, Bengaluru, Karnataka, India, - Worked on engagement, discovery and growth side of the UpGrad Jeet Product.

Product Manager II at AJIO.com, Jan 2021 - Jul 2021 · 7 mos, Bengaluru, Karnataka, India, - Delivered enhancements on the fulfilment side of both B2B & B2C business. - Onboarded major sellers by establishing API connect to their tech systems.

Education

Master of Science by Research, Electronic System Design, International Institute of Information Technology Bangalore

Bachelor of Technology (B.Tech.), Electronics and Communications Engineering, Guru Ghasidas University

Public links

youtube.com: https://youtube.com/@AmbujMishra