Headline

Merchant Trainer | Technical Support Executive | Software Installation & Implementation | Client Training | Remote Troubleshooting

Location

Dhanbad

Work experience

Merchant trainer & Technical support at Petpooja, Nov 2025 - Present · 8 mos, Dhanbad, Jharkhand, India, I am working as a Merchant Trainer and Technical Support Executive with hands-on experience in software installation, product training, and client support. I help merchants understand and use the software effectively by providing virtual and onsite training sessions. I also assist clients with software setup, remote troubleshooting, and issue resolution to ensure smooth business operations. I regularly coordinate with clients and internal teams to resolve queries, implement solutions, and maintain a high level of customer satisfaction.

Technical Support Engineer at Medhavi Foundation, Feb 2025 - Nov 2025 · 10 mos, Dhanbad, Jharkhand, India, • Delivered comprehensive IT support (remote + onsite) for desktops, laptops, printers, biometric systems, and networking devices across multiple PMKK centers and our offices. • Monitored and audited biometric attendance data, identified suspicious activities using CCTV footage, and reported misuse with evidence from cloud-based biometric servers. • Managed end-to-end logistics operations including docket booking, vendor coordination, asset movement, and delivery tracking for multiple training centers. • Maintained proper records of all company assets like laptops, biometrics, desktops etc., and coordinated with vendors for AMC and repair work.