Headline

Principal/Lead/Senior Technical Writer | Information Architect Online Help | User Guides | Configuration Guides | Troubleshooting Guides | API References | UI/UX/DX

About

Ex - Uniphore, Expleo, Capgemini, IAF Seasoned and versatile Senior Technical Writer with extensive experience across software, hardware, and aerospace & defence domains. Specialized in documenting SaaS (Software as a Service), CRM (Customer Relationship Management), software, and hardware products. Proficient in cloud, on-premise, and hybrid models. Proven track record of enhancing documentation processes and driving successful product launches. Seeking a dynamic opportunity to bring fresh skills and perspectives. Am available to start immediately to take up exciting and challenging projects.

Location

Greater Bengaluru Area

AI stack

anthropic apis

claude code

claude

deepseek

gemini

github copilot

Work experience

Senior/Principal Technical Writer at Uniphore, Apr 2022 - Apr 2024 · 2 yrs 1 mo, Bengaluru, Karnataka, India, - Orchestrated end-to-end development of technical documentation of a new product offering overseeing alpha and beta testing phases through to a successful Go-To-Market (GTM) launch that enhanced customer engagement & drove revenue growth. - Spearheaded migration to Component Content Management System (CCMS), enabling single-sourcing for multiple output formats and improving overall documentation accessibility. - Authored and edited comprehensive User Guides, Installation Guides, Troubleshooting Guides and Release Notes. - Developed and edited product explainer videos and demo videos. Implemented Context Sensitive help, enhancing in-product documentation experience. - Pioneered adoption and integration of AI tools in documentation processes. - Provided mentorship and training to new hires and team members, fostering skill development and team growth.

CEO (Founder Director) at Ampulora Allied Services Pvt Ltd, May 2019 - Dec 2021 · 2 yrs 8 mos, Bangalore Urban, Karnataka, India

Technical Lead - Senior Technical Writer at Quest Global, May 2019 - May 2019 · 1 mo, Bangalore

Lead Engineer at Expleo Group, Feb 2018 - May 2019 · 1 y 3 mo, Bangalore

Process Lead at Capgemini, Jan 2013 - Feb 2018 · 5 y 1 mo, Bangalore

Education

Associate Degree in Mechanical Engineering, Theory of Flight,Thermodynamics,Piston Engines,Jet Engines,Workshop Theory & Practices,Carburettors, Indira Gandhi National Open University

Diploma in Mechanical Engineering (Aeronautical), Mechanical Engineering, Indira Gandhi National Open University