Headline

16X salesforce Certified | Technical & Solution Architecture | Salesforce Consulting | Ex Accenture |

About

A highly experienced IT professional with 16+ years in enterprise technology and 12+ years specializing in Salesforce.com Architecture, Development, and Governance. Proven expertise in architecting the structural taxonomy and delivery mechanisms for digital content, knowledge, and user enablement across large-scale deployments. My deep understanding of the Salesforce platform is leveraged to master the entire digital content lifecycle, from strategic design to secure distribution and performance analytics. Relevant Experience Reframed Content Strategy & User Journey Mapping: Led requirements analysis to define the content architecture and user journey flows, ensuring that critical information (documentation, guides, articles) is available and contextual across all touchpoints. Knowledge & Enablement Modernization: Directed Classic to Lightning Content Migration initiatives, optimizing the underlying structure (objects, fields, taxonomy) for superior mobile and desktop consumption. Content Governance & Team Leadership: Led cross-functional teams (onshore/offshore) to implement standards, best practices, and security models, ensuring consistency and adherence to content quality throughout the enterprise. Technical Skills & Content Mastery : Digital Content System Architecture: Expert in architecting solutions (including custom objects and standard APIs) to manage and present complex data structures as readable, accessible digital content. Content Data Integrity & Migration: Managed large-scale Data Migration strategies (using tools like Data Loader) specifically for transferring and restructuring high-volume content assets (e.g., legacy Knowledge Articles) with zero loss of integrity. Content Creation and Explainability: Core strength in translating complex technical designs into clear, actionable technical documentation and knowledge transfer materials for technical teams and end-users. Automated Content Delivery Pipeline (DevOps): Implemented Salesforce DevOps (Capado / Gearset) to automate the deployment of content components, validation rules, and structural updates, ensuring rapid, compliant content releases. Apex and Visualforce for Custom Content Layouts: Developed custom Apex and Visualforce solutions when necessary to support unique content presentation requirements and complex dynamic content rendering. I am a strong advocate for continuous learning and implementing modern content strategies to drive measurable business value from the Salesforce platform.

Location

New Delhi

Work experience

Salesforce Architect at Tata Consultancy Services, Sep 2022 - Present · 3 yrs 8 mos, Noida, Uttar Pradesh, India, • Designing Automation and improving System. • Learning Generative AI. • Generate Templates for Team like Design Documents, Deployment plan etc. • Guide team for Best practices and Code review. • Work with Developers Hand to hand and deliver quality delivery. • Create designs for Modules based on current running system. • Lead Deployment with release team.

Software Architect at Wilco Source, Jun 2021 - Jun 2022 · 1 yr 1 mo, Noida, Uttar Pradesh, India, • Develop Solutions ,aligns with the defined architecture strategies. • Understand Requirements and leverage out-of-box capabilities with minimize customization with Salesforce. • Define best practices and create documentation for future reference. • Mentor Developer(s) for Implementation. • Create and Execute release plan. • Responsible for overall Technical delivery. • Contributing for Product Development for App Exchange.

Salesforce Technical Associate manager at Accenture, Mar 2021 - Jun 2021 · 4 mos, Noida, Uttar Pradesh, India, • Managing priorities with Scrum. • Responsible for End-to-End delivery of Project(s). • Understand requirement and guiding Team accordingly.

Salesforce Devops Facilitator at Accenture, Aug 2020 - Mar 2021 · 8 mos, Ohio, United States, • Creating pipeline for developers. • Ensure all Salesforce updates made seamlessly move from development through staging to production. • Experience working with overlapping product release cycles • Experience in CI/CD Tools (GitHUB, Ant, gearset).

Technical Lead at Accenture, Apr 2017 - Jul 2020 · 3 yrs 4 mos, Houston, Texas, United States, • Build the technical design doc and Refining the functional design with Support of functional lead. • Provide Salesforce subject matter experience and focus on what is possible in the time-frame • provided Responsible for all configuration and development activities • Conduct regular sessions with team to communication design, resolve issues, and review work •Conduct design and configuration/code reviews to ensure proper implementation Resolve any defects • Conduct design and configuration/code reviews to ensure proper implementation. •Develop Salesforce communities, and Downstream Industry experience preferred, specific focus on Distribution an additional Exceptional client presence, presentation, and engagement. •Develop and Execute Release plan for Multiple Projects and Classic to lightning migration.

Sr. Software Engineer at Algoworks, Apr 2012 - Oct 2013 · 1 yr 7 mos, Noida Area, India, Algoworks is a global outsourced IT Services company and our business is to make the offshore strategy work for ISVs and software-enabled companies. • Salesforce Integration with several APPs using Webservices and REST based callouts. • Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements. • Understanding of complex requirement of the project and be a part of brainstorming sessions for providing a solution. • Writing Apex Triggers and Controller classes by keeping in mind SFDC Governor limits. • Also participated in giving the demo for the System Test Team. • Custom development and maintenance of Portal, mainly deal with UI changes and browser(s) compatibility. • SFDC with Goto Meeting Integration. Events, Triggers, Development of business logic to create GTM sessions for each Event created on Salesforce. Every GTM meeting info will save as a Task in SFDC Side. • App development in App Exchange. SOAP Webservice callouts. We worked on migrate new version with some webservices change and requirement. Create manage package.

Education

B.Tech, Computer science, APJ Abdul Kalam Technological University

HSC, Science, A.S Inter College