Aman Tirpude profile photo 1 on Tal

Aman Tirpude

Technical Support Engineer

Nagpur

4+ years of work experience

HCLTech
Jul 202511 mosPresent

Nagpur, Maharashtra, India

HCLTech
Dec 20231 yr 7 mosJun 2025

Maharashtra, India

As a Technical Support Analyst, I specialize in delivering efficient, reliable, and empathetic technical support to end-users and clients. With a strong foundation in troubleshooting hardware, software, and network issues, I aim to minimize downtime and ensure smooth day-to-day operations. I am good on translating complex technical concepts into user-friendly solutions and maintaining a proactive, solutions-driven mindset.
HCL Technologies
Dec 20232 yrs 6 mosPresent

Provided advanced L2 technical support for hardware, software, networking, VDI deployments, and Intune configurations to global clients via phone, email, and remote tools. Performed real-time troubleshooting for Windows and macOS, MS Office Suite, VPN, Outlook, Active Directory, and application deployment issues.
Teslabs
Jul 20171 yr 1 moJul 2018

Nagpur

I was working as a Product Engineer where I have to work on 3D Printers. I have to manage and maintain 3D printers.
HCL Technologies
Jul 20171 yr 1 moJul 2018

Provided technical support for hardware, software, and network issues (Windows OS, MS Office Suite, VPN, Outlook, Active Directory). Provided technical support to global clients through phone, email, and remote access tools while adhering to strict SLAs. Escalated unresolved issues to higher-level teams and documented all actions for process transparency. Maintained comprehensive incident records and contributed to knowledge base articles.
VIRAGH Microsystems Pvt. Ltd.
Jan 20173 mosMar 2017

Nagpur , India

I worked on 3D printers where I have to manage and maintain 3D printers and its products.

Education

Bachelor of Engineering (B.E.), ELECTRONICS AND TELECOMMUNICATION

JD COLLEGE OF ENGINEERING AND MANAGEMENT

20134 yrs2017
J D College of Engineering & Management

B.Tech / B.E., Electronics

J D College of Engineering & Management

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Headline

Technical Support Engineer

About

As a certified Software developer with a strong foundation in Data Structures and Algorithms and Database management, I am passionate about creating efficient and scalable solutions that solve complex problems. My skills in Java, OOPS, Data Structures and Algorithms, MySQL, Git, GitHub, HTML, CSS and JavaScript have helped me to build a successful career in software development. I am always eager to learn and grow, and I'm currently exploring new technologies that can enhance my skills and contribute to the growth of organisation. My dedication to learning and development has led me to seek new opportunities where I can continue to work as a developer and hone my skills. If you're looking for a skilled and dedicated Java developer who is committed to continuous learning and development, please don't hesitate to get in touch. I'm always open to new opportunities and would love to connect with like-minded professionals in the industry.

Location

Nagpur

Work experience

Technical Support Engineer at HCLTech, Jul 2025 - Present · 11 mos, Nagpur, Maharashtra, India

Technical Support Analyst at HCLTech, Dec 2023 - Jun 2025 · 1 yr 7 mos, Maharashtra, India, As a Technical Support Analyst, I specialize in delivering efficient, reliable, and empathetic technical support to end-users and clients. With a strong foundation in troubleshooting hardware, software, and network issues, I aim to minimize downtime and ensure smooth day-to-day operations. I am good on translating complex technical concepts into user-friendly solutions and maintaining a proactive, solutions-driven mindset.

Information Technology Analyst at HCL Technologies, Dec 2023 - Present · 2 yrs 6 mos, Provided advanced L2 technical support for hardware, software, networking, VDI deployments, and Intune configurations to global clients via phone, email, and remote tools. Performed real-time troubleshooting for Windows and macOS, MS Office Suite, VPN, Outlook, Active Directory, and application deployment issues.

Product Engineer at Teslabs, Jul 2017 - Jul 2018 · 1 yr 1 mo, Nagpur, I was working as a Product Engineer where I have to work on 3D Printers. I have to manage and maintain 3D printers.

Information Technology Support Specialist at HCL Technologies, Jul 2017 - Jul 2018 · 1 yr 1 mo, Provided technical support for hardware, software, and network issues (Windows OS, MS Office Suite, VPN, Outlook, Active Directory). Provided technical support to global clients through phone, email, and remote access tools while adhering to strict SLAs. Escalated unresolved issues to higher-level teams and documented all actions for process transparency. Maintained comprehensive incident records and contributed to knowledge base articles.

Intern at VIRAGH Microsystems Pvt. Ltd., Jan 2017 - Mar 2017 · 3 mos, Nagpur , India, I worked on 3D printers where I have to manage and maintain 3D printers and its products.

Education

Bachelor of Engineering (B.E.), ELECTRONICS AND TELECOMMUNICATION, JD COLLEGE OF ENGINEERING AND MANAGEMENT

B.Tech / B.E., Electronics, J D College of Engineering & Management