Headline

Principal AI & Site Lead | Ex - Twilio, VMware, Samsung | GenAI | Models | ML/LLM Ops | Agents

About

As a seasoned AI/ML leader with over 14 years of experience, I specialize in building scalable machine learning platforms and AI-driven solutions that drive business impact. Currently, I serve as Site Lead & Principal Engineer at ATOSS Software SE, where I'm building the company's AI Innovation Hub in Bangalore from the ground up - establishing the founding engineering team, culture, and technical foundation for agentic AI capabilities in workforce management. Throughout my career, I have led teams and delivered complex AI/ML projects across industries, including fintech, enterprise platforms, contact centres, enterprise mobility management, network security, and AI-powered automation. My work spans from designing high-performance AIOps infrastructure to building end-to-end complex agentic workflows that deliver real-time insights and automation for high-stakes decision-making. A strong advocate for AI governance, risk, and compliance, I also bring deep experience in aligning AI initiatives with business goals while ensuring ethical and regulatory adherence. I have collaborated with diverse stakeholders, from product teams to legal, to drive AI innovation at scale — including positioning products as leaders in Gartner reports and delivering AI-powered tools that enhance customer self-service frameworks. I'm an AI-first engineer at heart - genuinely curious about where this space is heading, and I spend a lot of my own time in terminal-based agentic coding tools like Claude Code, pushing them to their limits and figuring out what's actually possible versus what's hype. That curiosity is something I actively look for and try to instill in the teams I build. My expertise lies in delivering tangible results, whether it's reducing operational costs, improving customer experience, or enhancing self-service frameworks with AI-powered tools. I thrive on solving challenging problems, particularly around AI/ML platform engineering, LLMs, agentic systems, and mentoring teams to push the boundaries of what's possible.

Location

Bengaluru

Work experience

Site Lead BLR CoE & Principal AI Engineer at ATOSS Software SE, May 2026 - Present · 5 mos, Bengaluru, Karnataka, India

Manager, Software Engineering - AI/ML at Addepar, Sep 2024 - May 2026 · 1 yr 9 mos, Bengaluru, Karnataka, India, Hands-on manager, focused on making the organisation intelligence driven and helping the institutional investors to get the real time complex insights to help them make better decisions. Focusing on Platform Development, Agentic AI workflows and pipelines, Complex Document Intelligence for Alternate Investments (powering multi-million dollar in revenue), RAG pipelines, Model Fine Tuning, Observability and Monitoring (MLFlow, DataDog, Sentry), Model Serving and Scaling, Guardrails and Model Context Protocol (MCP) + Complete Solution development including Backend and Infrastructure.

Staff Engineer - AI/ML at LocAI Ltd (Acquired by AI71), Mar 2024 - Aug 2024 · 6 mos, Abu Dhabi Emirate, United Arab Emirates, Acquired by AI71 - https://ai71.ai/ AI Lead for the IQRA'A project (EdTech) - Built AI services using FastAPI, Langchain, OpenAI SDK, Open Source models, RAG, vector databases, evaluation and deployment layers. - Fine-tuning in the Arabic Language. Currently working on three streams and playing with Llama 70B, Falcon 180B and JAIS models. - Built contextual chatbots with agentic experience, guardrails and tool-calling capabilities.

Staff Software Engineer - Flex AI R&D at Twilio, Apr 2022 - Mar 2024 · 2 yrs, Bengaluru, Karnataka, India, As a key member of the Flex AI R&D team at Twilio, I am at the forefront of revolutionizing contact centre operations by embedding advanced AI technologies at their core. My contributions include: - AI Integration: Spearheading the integration of artificial intelligence within Twilio's Flex Contact Center Platform, enhancing operational efficiency and customer experience. - Generative AI Development: Pioneering the development and implementation of Large Language Models (LLMs) and Generative AI to drive innovative solutions. - Performance Optimization: Conducting in-depth analyses on LLMs to optimize performance and reduce latency in common tasks, ensuring high efficiency and effectiveness. - Real-Time Transcription: Architecting and implementing a cutting-edge real-time transcription feature for Twilio Voice and Flex, utilizing WebSockets to enable instant sentiment analysis, actionable insights, captioning, and more. - Strategic Partnerships: Facilitating the integration of Google's Contact Center AI (CCAI) across voice and digital channels within Twilio Flex, enhancing the platform's capabilities. - Expertise in Integration: Demonstrating deep expertise in integrating Google Dialogflow CX, further enriching the platform's conversational AI features. - Advanced Analytics: Focusing on advanced analytics and telemetry to gain insights and drive data-driven decisions. - From POCs to Production: Leading the transition of proof-of-concepts to production-ready solutions, specializing in AI and MLOps to ensure scalability and reliability.

Member Of Technical Staff 3 at VMware, Mar 2017 - Mar 2022 · 5 yrs 1 mo, Bengaluru Area, India, During my tenure at VMware, I was instrumental in driving innovation and enhancing the capabilities of the Workspace One Tunnel VPN service through the integration of advanced machine learning technologies. My role encompassed a broad spectrum of responsibilities and achievements: - Machine Learning Integration: Incepted the addition of multiple machine learning capabilities to the Workspace One Tunnel VPN service, significantly enhancing its functionality and user experience. - Advanced Problem Solving: Focused on complex problem-solving in areas such as anomaly detection, load prediction, and churn prediction, applying cutting-edge algorithms to predict and mitigate potential issues. - Zero Trust Security: Implemented Zero Trust security models by leveraging anomaly detection and fraud prediction algorithms, fortifying the security framework and ensuring robust data protection. - Software Development: Engaged in Android and native development for the VPN client, ensuring seamless operation and user interface. - Feature Development & Testing: Led feature development, integrations, and rigorous testing phases (unit and integration testing), maintaining high standards of quality and reliability. - Platform Innovation: Worked on WorkspaceOne for various platforms including Android, Samsung KNOX, and Chromebook, driving automation and enhancing functionality across all platforms. - DevOps Practices: Advanced CI/CD processes using Jenkins and Bamboo, streamlining development workflows and ensuring efficient delivery of updates and new features. - Code Quality & Review: Conducted thorough code reviews and participated in design discussions, contributing to the maintenance of high code quality, monitoring, and resolving crashes and static code issues. - Customer Support: Addressed and resolved customer escalations related to Android Legacy, Android for Work, and WorkspaceOne Tunnel, ensuring customer satisfaction and service excellence.

Senior QA Engineer - ML at Videomagic, Nov 2014 - Mar 2017 · 2 y 4 mo, Bangalore

Senior Software Engineer at Samsung Electronics, Oct 2012 - Nov 2014 · 2 y 1 mo, Bangalore

Education

PGD, Machine Learning and Artificial Intelligence, International Institute of Information Technology Bangalore

Certificate, Machine Learning, Stanford University