---
title: "Aman Kumar - Lead Software Engineer in Greater Bengaluru Area | Tal"
description: "Meet Aman Kumar, Designing & Building Scalable Multimodal Agentic AI Systems | Freshworks based in Greater Bengaluru Area. AI stack includes github copilot, glama, and kiro."
image: "https://tal.club/meet/aman-kumar-6/share-image"
---

# Aman Kumar on Tal

## Headline

Designing & Building Scalable Multimodal Agentic AI Systems \| Freshworks

## About

From distributed systems to agentic AI — 11\+ years architecting platforms that perform at scale\. I design and deliver solutions built for production — from distributed systems handling 50K\+ events/sec to AI platforms processing millions of requests per day\. My work consistently drives measurable impact: \~40% reduction in infrastructure and AI costs, sub\-second latency, and 99\.9% uptime on mission\-critical systems\. At Freshworks, I'm currently leading the migration of CX AI agents to a next\-generation agent platform — built on workflow orchestration, unified search, and centralized LLM routing\. Strong focus on system design, atomicity, resilience, and engineering excellence\.

## Location

Greater Bengaluru Area

## AI stack

github copilot

glama

kiro

metaai

## Work experience

Lead Software Engineer at Freshworks, Mar 2024 \- Present · 2 yrs 8 mos, Hybrid, Migrating CX AI agents from a legacy assistant\-based platform to a next\-gen agent platform using a phased rollout\. Driving execution through a workflow orchestration layer, backed by a tool abstraction layer for clean integration decoupling\. Replacing assistant\-bound retrieval and LLM routing with a unified search capability and a centralized model gateway\.

Senior Software Engineer at Freshworks, Jul 2021 \- Mar 2024 · 2 yrs 9 mos, Remote, Developed a centralized gateway handling millions of AI requests per day across providers\. Achieved \~40% reduction in AI spend through intelligent LLM routing, rate limiting, and caching\. Built an AI\-driven insights platform processing large\-scale telemetry data across products\. Designed a multi\-stage pipeline \(aggregation → analytics → LLM generation\) ensuring consistency and accuracy\. Optimized performance with caching and multi\-tenant isolation, reducing dashboard latency to sub\-second\.

Software Engineer at Flipkart, Jul 2018 \- Jun 2021 · 3 yrs, Platform Engineering & Reliability Owned production systems ensuring 99\.9% uptime and resolving critical issues within strict SLAs\. Reduced production incidents through proactive monitoring and continuous system improvements\. Defined and executed product roadmap using SAFe methodology\. Customer & Order Management Developed and scaled a customer compensation system issuing EGVs for order discrepancies, improving operational efficiency through continuous enhancements\. Designed workflows covering the full order lifecycle — returns, cancellations, and NDR\. Built a microservice platform for post\-order workflows, optimizing throughput and latency through efficient orchestration\. Platform & Infrastructure Engineered a critical platform for customer feedback collection and agent billing\. Led database migration from MySQL to HBase, improving scalability and performance\. Enhanced reliability through load balancing and targeted system optimizations\. Data & Integrations Developed APIs for enterprise data streaming, enabling reporting, billing, and analytics use cases\. Improved data availability and pipeline efficiency, enabling data\-driven insights across teams\.

Senior Software Engineer at Mindtree, Apr 2017 \- Jun 2018 · 1 yr 3 mos, Bangalore, Design and Developed features for SITA World Tracer Baggage \- User Interface\.

Software Engineer at Mindtree, Oct 2014 \- Mar 2017 · 2 yrs 6 mos, Developed features and unit test coverage for SITA Novabill, a billing platform serving the airline industry

## Education

Bachelor’s Degree, Computer Science, NIST University

Bachelor of Technology, Computational Science, NIST GmbH

[View the original profile](https://tal.club/meet/aman-kumar-6)

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