Headline

Linux Administrator | 2.5 Years Experience | RHEL, SUSE, Ubuntu | Ansible Automation | ServiceNow | ITIL & Change Management

Location

Kanpur

Work experience

Analyst at HCLTech, Sep 2023 - Present · 2 yrs 10 mos, Lucknow, Uttar Pradesh, India

Information Technology Analyst at HCL Tech, Sep 2023 - Oct 2025 · 2 yrs 2 mos, Managed Linux servers (RHEL, SUSE, Ubuntu) ensuring smooth operation, stability, and security. Performed system patching, kernel updates, and version upgrades to maintain security compliance and stability. Conducted file system and logical volume (LVM) extensions, disk monitoring, and storage optimization. Handled user/group management, access control, and AD integration to streamline authentication. Deployed and configured monitoring agents to enhance visibility and system health tracking. Automated routine administrative tasks using Ansible playbooks, including service restarts and password resets. Processed ServiceNow tickets for incidents, requests, and changes while maintaining SLA compliance. Participated in change management reviews ensuring adherence to ITIL standards and minimal downtime. Troubleshot user access and service-level issues, improving first-call resolution rates. Monitored and maintained Linux servers across GCP, Azure, and VMware, ensuring high availability and performance. Utilized Azure Monitor, GCP Operations Suite, and VMware vCenter for proactive health checks. Analysed performance metrics, disk utilization, and resource bottlenecks to maintain optimal efficiency.

Education

Bachelor of Technology, Electrical, Electronics and Communications Engineering, PSIT

Bachelor of Technology - BTech, Problem solving, PSIT Kanpur (Pranveer Singh Institute of Technology)