Headline

Business Development | Digital Lending Transformation | Liability Strategist

About

Certified Scrum Master and Agile Delivery Leader with over 10 years of experience driving business transformation, operational excellence, and digital adoption in the banking and financial services industry. I specialize in coaching cross-functional teams, improving agile maturity, and aligning delivery outcomes with business KPIs to unlock high-impact results.

Location

Gurugram

Work experience

Senior Manager at UCO Bank, Jul 2014 - Present · 12 yrs, New Delhi, ✅ Servant Leadership & Risk Management Implemented Agile-based fraud monitoring (e.g., CloudSEK), reducing financial exposure through continuous inspection and early issue detection. ✅ Agile Coaching & Process Optimization Led Agile teams to automate overdraft renewals, cutting TAT and improving sprint velocity and delivery predictability. ✅ Stakeholder Management & Agile Evangelism Spearheaded digital transformation via Agile workshops and demos, increasing digital banking adoption by 400%. ✅ Backlog Refinement & Business Alignment Collaborated with Product Owners to prioritize high-impact credit risk backlog items, boosting loan approval rates by 85%. ✅ Retrospective Facilitation & Continuous Improvement Reduced borrower default rates by 80% by iterating on customer profiling through retrospective insights and data analysis. ✅ Scrum Event Facilitation Ran all key Scrum ceremonies for cross-functional credit risk teams, improving delivery focus and regulatory compliance. ✅ Lean Thinking & Value Delivery Doubled processing efficiency for ₹100 crore+ loan applications by eliminating bottlenecks using Kanban and value stream mapping. ✅ OKR Alignment & Agile Planning Aligned team goals with strategic OKRs, enabling CASA revenue growth from ₹100 crore to ₹200 crore through prioritized delivery. ✅ Team Coaching & Capability Building Coached a 25-member Agile team, enhancing cross-functionality and increasing productivity by 200%. ✅ Regulatory Compliance & Transparency Maintained 100% audit compliance by integrating regulatory requirements into backlog grooming and sprint reviews. ✅ Customer-Centric Delivery Ensured 100% customer service TAT through bi-weekly service reviews and story mapping, improving issue resolution and CX. ✅ Agile Business Enablement Grew advance business portfolio from ₹25 crore to ₹125 crore by breaking down epics into valuable user stories aligned to ROI.

Executive at Huawei Enterprise India, May 2013 - Jun 2014 · 1 yr 2 mos, Gurugram, Haryana, India, Member of Program Management Team for implementation of 3G projects for Aircel and Uninor, ensuring on-site coordination and timely delivery. Participated in Agile-based projects for ISP upgrades, creating Use Cases and Activity Diagrams using Axure RP aligned with FRD and SRS documentation. Managed vendor relationships and conducted cost analysis for issuing Purchase Orders (POs) based on customer requirements outlined in the BRD. Performed cost budgeting and financial analysis post-project signoff from stakeholders, aligning with BRD specifications. Evaluated departmental budgets to identify cost-saving opportunities and improve profit optimization.

Education

B.TECH., IT, LIET,CHIKANI,ALWAR

High School, Maths,Physics,English,Chemistry, st. Anselms,Alwar