Director - Operations @ Transak

India

Remote

Remote

Bengaluru, Karnataka, India

Greater Bengaluru Area

Bangalore

Jaipur, Rajasthan, India

Greater Jaipur Area







Bachelor of Commerce - BCom, Accounting and Business/Management
Gujarat University
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I have 10+ years of experience in operations, customer support, people management, & data analysis. I love to build a customer-centric culture and team environment. I have worked with big e-commerce chains as well as early-stage startups. Currently working in the Web3 space and making it accessible to mainstream users
Bengaluru
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Director of Operations at Transak, Apr 2025 - Present · 1 yr 6 mos, India, Leading end-to-end Operations across multiple verticals, including Customer Support, Customer Operations, Liquidity Operations, Risk & Fraud Operations (Transaction monitoring, Dispute management) Compliance Operations Line 1, KYB/KYC Operations
Sr. Manager - Customer Support & Operations at Transak, Dec 2023 - Mar 2025 · 1 yr 4 mos, Remote
Manager - Customer Support & Operations at Transak, May 2021 - Dec 2023 · 2 yrs 8 mos, Remote
Associate Manager Customer Operations at BlackBuck (Zinka Logistics Solutions Pvt. Ltd.), Oct 2019 - Dec 2020 · 1 yr 3 mos, Bengaluru, Karnataka, India
Customer Experience Lead at BlackBuck (Zinka Logistics Solutions Pvt. Ltd.), Apr 2019 - Sep 2019 · 6 mos, Greater Bengaluru Area
Team Leader at AJIO.com, Aug 2018 - Mar 2019 · 8 mos, Bangalore
Customer Service Team Lead at Teleperformance, Dec 2017 - Jul 2018 · 8 mos, Jaipur, Rajasthan, India
Customer Care Executive at Teleperformance, Jul 2016 - Nov 2017 · 1 yr 5 mos, Greater Jaipur Area
Bachelor of Commerce - BCom, Accounting and Business/Management, Gujarat University