Headline

Customer Support Associate

Location

South Delhi

Work experience

Customer Service Specialist at Nethues Technologies, Dec 2025 - Present · 7 mos, Provided high-quality customer support to international clients through live chat and email channels, ensuring timely resolution of inquiries while maintaining excellent customer satisfaction standards. Handled a high volume of customer interactions across different time zones, demonstrating strong communication, problem-solving, and multitasking skills.

Customer Support Specialist at Myntra, Jul 2023 - Jun 2025 · 2 yrs, Dedicated and customer-focused support professional with experience in delivering seamless online shopping experiences at Myntra, one of India’s leading fashion e-commerce platforms. Skilled in handling real-time customer interactions via chat, resolving queries efficiently, and ensuring high customer satisfaction. 🔹 Managed high-volume live chat interactions related to orders, returns, refunds, exchanges, payments, and product information 🔹 Provided prompt and accurate resolutions while maintaining brand voice and professionalism 🔹 Collaborated with cross-functional teams (logistics, warehouse, and payments) to resolve escalations

Customer Service Associate at iEnergizer, Feb 2021 - Mar 2023 · 2 yrs 2 mos, Noida, Customer-focused Voice Support Specialist experienced in handling inbound and outbound calls for the Paytm process. Skilled in delivering prompt resolutions, ensuring customer satisfaction, and maintaining service excellence in a fast-paced environment. 🔹 Handled high-volume customer calls related to payments, wallet services, UPI transactions, refunds, KYC updates, and account-related queries 🔹 Provided accurate information and step-by-step guidance to resolve customer concerns efficiently 🔹 Managed escalations with empathy and professionalism while meeting quality and compliance standards

Education

Bachelor of Commerce, Kumaun university