Headline

From Business Excellence to Product Thinking | Customer Experience @ Amazon | MBA SIBM Pune Co’22

Location

Bengaluru

AI stack

claude

kiro

n8n

openai

replit

Amazon Q Developer

Work experience

Program Manager at Amazon, Jun 2022 - Present · 4 yrs 4 mos, Bengaluru, Karnataka, India, -Analyzed defects in the customer journey for 120 underperforming product categories, foreseeing a potential $800 million annual revenue increase (+114 bps conversion) -Collaborated with the personalization team, increasing the comparison widget's availability from 61% to 79%, resulting in a $211 million annual revenue boost -Contributed to the idea, definition, and prototyping of "Sherlock +," a Large Language Model-based AI tool for Category Leaders, driving data-driven decisions and scaling customer experience improvement.

Marketing and Strategy Intern at Yum! Brands, Oct 2021 - Mar 2022 · 6 mos, -Identified the crucial parameters required for paving the way forward for food delivery system using Electric Vehicles -Facilitated partnerships with various two-wheeler Electric Vehicle vendors to conduct pilots across cities for Pizza Hut

Marketing Intern at JioAds, Jul 2021 - Oct 2021 · 4 mos, Mumbai, Maharashtra, India, -Ideated and created interactive digital campaigns for FMCG brands like Hindustan Unilever Limited and Mondelez India -Analyzed the campaign results to generate insights and improve the reach and performance of the campaigns

Summer Intern (Sales Strategy) at Godrej Properties Limited, Apr 2021 - Jun 2021 · 3 mos, -Ideation and prototyping of the Sales Incentive dashboard -Collaborating with the vendor and IT Team for the development of the Sales Incentive Dashboard -Testing and UAT of the Dashboard developed -Analyzing the Sales Incentive Data and coming up with recommendations to improve efficiency and reducing the cost of sales

Marketing Associate at Scorp Energy Pvt Ltd, Jun 2019 - Jan 2020 · 8 mos, Ahmedabad Area, India, -Increased the open rate and click-through rate by 30% for the email marketing campaigns -Reduced cost per click by 16% for search engine marketing through analyses of keywords -Successfully implemented email marketing to push the leads towards the bottom of the sales funnel -Generated leads through Search Engine Marketing and Linkedin -Interacted with the clients and made a sales pitch on behalf of the organization

Education

Master of Business Administration - MBA, Symbiosis Institute of Business Management, Pune

B.E., Computer Science, Sahyadri College of Engineering & Management