Headline

Adaptive Generalist | Strategy and Operations | Ex-Uber, ZS | Bengaluru Open to Global Relocation | Immediate Joiner

About

I am a results-driven strategy and operations leader with a proven track record of navigating complex business environments and driving end-to-end product launches. Having scaled operations at high-growth firms like Uber and built cross-functional initiatives across diverse sectors, I specialize in solving unstructured problems, optimizing customer experience, and managing senior-level stakeholder relationships. My background combines rigorous program management with a holistic approach to P&L ownership and process improvement, ensuring operational excellence and sustainable growth. I am currently seeking opportunities to leverage this blend of technical proficiency and strategic acumen in senior program or operations leadership roles globally.

Location

Bengaluru, Karnataka

AI stack

antigravity

claude code

claude

deepseek

gemini

grok

Work experience

Strategy & Operations at Inclusive Minds, Nov 2024 - May 2026 · 1 y 6 mo, Bengaluru, Directed a 25-member operational team to execute a national growth strategy across 125+ regional segments. Owned the PMO, organizational design, and governance frameworks for executive reporting. Spearheaded digital transformation by integrating AI-driven workflows into research production, significantly accelerating review speed and operational throughput.

Director of Operations at Lamgrunt Greens, Jul 2023 - Oct 2024 · 1 y 3 mo, Uttarakhand, India

Operations Manager at Uber, Dec 2021 - May 2023 · 1 y 5 mo, New Delhi, Delhi, India, ​Directed end-to-end commercial strategy and managed a $5M ARR P&L for Uber Shuttle B2C. ​Spearheaded 10x network expansion to 300+ vehicles and 32 routes within 3 months, sustaining 8-10% WoW revenue growth. ​Designed unit economic models to track route-level incrementality; drove margin expansion by improving contribution margins from -$3.50 to -$0.60 per trip. ​Architected a new demand discovery product, reducing demand-validation costs by 80% (Rs 6L to Rs 1.2L) and turnaround time by 90%. ​Secured and scaled a strategic public-private partnership (PPP) with Gurugram Metropolitan City Bus Service, delivering 5x ridership growth and a 60% CAC reduction in 90 days.

Program Manager at Stanza Living, May 2021 - Sep 2021 · 4 mo, New Delhi, Delhi, India, Architected a 200-node resolution taxonomy across 10+ service verticals to streamline CX in a high-growth environment. Built the operational infrastructure and financial models linking ticket resolution to P&L impact and product roadmaps.

Operations Manager at WheelsEye, Dec 2019 - Apr 2021 · 1 y 4 mo, Gurugram, Haryana, India, Scaled and directed a 2,000+ member cross-functional workforce to stabilize nationwide FASTag infrastructure, processing ~$6M in transaction value. Architected risk mitigation strategies ensuring 100% compliance across RBI, NPCI, and NHAI frameworks. Engineered root-cause analysis logic to isolate systemic billing errors, cutting refund TAT from 30 days to 3-7 days. Drove continuous improvement initiatives that resolved 5M+ escalations at 98% SLA and reduced repeat contacts by 95% (from 110% to 5%).

Project Manager at Nation with NaMo, Oct 2018 - Nov 2019 · 1 y 1 mo, India, Directed a 30+ member strategy team delivering 510+ high-stakes consulting engagements. Architected intelligence models and managed a 100-seat research center to advise institutional leaders.

Student at Independent Study, Feb 2016 - Sep 2019 · 3 y 7 mo, Delhi, Dedicated 2.5 years to intensive macroeconomic and public policy research. Reached the final executive interview stages for 5 apex national regulatory institutions, including the RBI and UPSC CAPF.

Business Analyst at ZS Associates, Oct 2014 - Jan 2016 · 1 y 3 mo, Gurgaon, Cqonsulted onsite in Tokyo and Hong Kong. Built data-driven sales force effectiveness models and optimized multi-million-dollar incentive designs for global pharmaceutical clients

Education

Accelerated Program in General Management, Business Administration and Management, General, Indian Institute of Management Ahmedabad

Bachelor in Technology, Mechanical and Automotive Engineering, Delhi Technological University (Formerly DCE)