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Amajit Dasgupta

Product Operations @Uber | Building toward Product Management | AI/GenAI Program Delivery | Own AI Agent Programs for 10+ Uber APAC Business Units

Bengaluru

6+ years of work experience

Uber
Nov 20232 yrs 11 mosPresent

Own end-to-end delivery of a portfolio of AI Agent and Generative AI workflow solutions across 10+ APAC Safety and Operations business units — leading discovery, design, prompt/build, UAT, go-live, and hypercare for each program. Lead cross-functional delivery pods of engineers, data scientists, and business stakeholders to design, test, and launch RAG-grounded AI agents; partner directly with Engineering on feature gaps, technical escalations, and roadmap alignment. Deployed a RAG-grounded “virtual SME” AI agent (Slack bot + Chrome/Bliss side-panel extension) delivering cited, policy-grounded answers in real time, with prompt-injection screening and automatic PII scrubbing built in as governance guardrails. Directed an AI agent-assist solution for customer query resolution that improved CSAT and delivered a 20% faster resolution time, using usage data and stakeholder feedback to continuously retrain and tune agent accuracy. Built an AI-driven ticket-scrubbing and insights engine that cut weekly Business Review preparation effort by 12–16 hours per team by surfacing agent handling, routing accuracy, SLA, and CSAT insights for leadership. Established playbooks, PRD templates, UAT processes, and hypercare models used across the AI portfolio; authored technical runbooks and coordinated UAT with Product Managers and Program Leaders for concurrent product launches and migrations. Scaled AI adoption org-wide — growing a centralized AI assistant portal to 130+ active users within 90 days — through structured enablement (workshops, an internal “AI, Everyday” program, newsletters) and built leadership-facing KPI dashboards to track adoption and reliability.
Empower
Feb 20221 yr 10 mosNov 2023

Bengaluru

BYJU'S
Jun 20201 yr 7 mosDec 2021

Bengaluru, Karnataka, India

-Skillfully served as an User Experience Specialist, effectively addressing a vast user base of up to 2 million. -Played a pivotal role in enhancing user experience and driving customer satisfaction by actively engaging in promotional campaigns and contributing service improvement ideas using the CSI model.

Amajit’s AI Stack

claude code
claude code
claude
claude
codex
codex
grok
grok
lovable
lovable
ollama
ollama

Education

Heritage Institute of Technology

Bachelor of Business Administration - BBA, Finance

Heritage Institute of Technology

20163 yrs2019
Patha Bhavan, Kolkata

High School Diploma

Patha Bhavan, Kolkata

20162016

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Headline

Product Operations @Uber | Building toward Product Management | AI/GenAI Program Delivery | Own AI Agent Programs for 10+ Uber APAC Business Units

About

I've spent the last few years in Product Operations at Uber, sitting between engineering, data, and business and I'm moving into Product Management, because that's the work I already do. I own the lifecycle for AI/GenAI programs across 10+ APAC business units: scoping use cases, defining success metrics, writing and reviewing PRDs, running UAT, and driving adoption (scaled one portal to 130+ users in 90 days; drove 20% faster resolution). Earlier, I cut SLA breaches 40% at Empower and shaped UX for a 2M-user platform at BYJU'S

Location

Bengaluru

AI stack

claude code

claude

codex

grok

lovable

ollama

Work experience

Product Operations Associate at Uber, Nov 2023 - Present · 2 yrs 11 mos, Own end-to-end delivery of a portfolio of AI Agent and Generative AI workflow solutions across 10+ APAC Safety and Operations business units — leading discovery, design, prompt/build, UAT, go-live, and hypercare for each program. Lead cross-functional delivery pods of engineers, data scientists, and business stakeholders to design, test, and launch RAG-grounded AI agents; partner directly with Engineering on feature gaps, technical escalations, and roadmap alignment. Deployed a RAG-grounded “virtual SME” AI agent (Slack bot + Chrome/Bliss side-panel extension) delivering cited, policy-grounded answers in real time, with prompt-injection screening and automatic PII scrubbing built in as governance guardrails. Directed an AI agent-assist solution for customer query resolution that improved CSAT and delivered a 20% faster resolution time, using usage data and stakeholder feedback to continuously retrain and tune agent accuracy. Built an AI-driven ticket-scrubbing and insights engine that cut weekly Business Review preparation effort by 12–16 hours per team by surfacing agent handling, routing accuracy, SLA, and CSAT insights for leadership. Established playbooks, PRD templates, UAT processes, and hypercare models used across the AI portfolio; authored technical runbooks and coordinated UAT with Product Managers and Program Leaders for concurrent product launches and migrations. Scaled AI adoption org-wide — growing a centralized AI assistant portal to 130+ active users within 90 days — through structured enablement (workshops, an internal “AI, Everyday” program, newsletters) and built leadership-facing KPI dashboards to track adoption and reliability.

Senior Service Delivery Analyst at Empower, Feb 2022 - Nov 2023 · 1 yr 10 mos, Bengaluru

Product Analyst (User Experience) at BYJU'S, Jun 2020 - Dec 2021 · 1 yr 7 mos, Bengaluru, Karnataka, India, -Skillfully served as an User Experience Specialist, effectively addressing a vast user base of up to 2 million. -Played a pivotal role in enhancing user experience and driving customer satisfaction by actively engaging in promotional campaigns and contributing service improvement ideas using the CSI model.

Education

Bachelor of Business Administration - BBA, Finance, Heritage Institute of Technology

High School Diploma, Patha Bhavan, Kolkata