Headline

Enterprise Account Manager & Customer Success | AI & B2B SaaS | Revenue Growth & Strategic Partnerships | Global Client Delivery

About

I work at the intersection of enterprise sales, customer success, and AI — helping organizations get real, scalable value out of the platforms they invest in. My background is in managing complex, high-stakes relationships with global enterprise clients across Quick Commerce, E-commerce, Ride-Hailing, and Food Delivery, where the job isn't just retention, it's growth. At Anakin (YC S21), I owned a portfolio of global accounts, drove $1.5M+ in revenue, and grew key account value 3× by combining a strong grasp of customer strategy with close collaboration across Product and Engineering. What sets me apart is the ability to operate across the full client lifecycle — from early pilots and proof-of-concept delivery through to long-term expansion and renewal — while keeping internal execution tightly aligned to what customers actually need. Before Anakin, I ran end-to-end business operations at a hospitality business in Goa (P&L, pricing, growth), led Manufacturing Execution System programs across production plants in Germany, France, Spain, and Hungary, and managed high-throughput logistics operations in Hamburg. That range has made me comfortable with ambiguity, fast-moving environments, and teams spread across geographies and functions. Currently an Account Executive at Aivar Innovations, an AI-first startup, where I'm focused on building and scaling enterprise relationships in the AI space. Core strengths: Enterprise Account Management · Customer Success · Revenue Growth · Pilot-to-Scale Delivery · Cross-functional Stakeholder Management · AI & SaaS Platforms · Global Client Strategy

Location

Bengaluru

AI stack

claude

gemini

openai

replit

ChatGPT

Work experience

Account Executive at Aivar Innovations, May 2026 - Present · 6 mos, Bengaluru, Karnataka, India, • Own a portfolio of startup and growth-stage accounts across India, driving AWS adoption, cloud migrations, and expanded workloads across AI/ML, containers, and data infrastructure. • Manage full-cycle deals — from prospecting to close — leveraging AWS Activate and migration credits to accelerate customer time-to-value and drive revenue growth. • Partner with founders and C-suite stakeholders to translate AWS technical capabilities into commercial outcomes, acting as the primary bridge between customer needs and Aivar's delivery teams. • Build and maintain a qualified sales pipeline across pre-migration and AWS-native accounts, prioritising high-signal opportunities by funding stage, cloud readiness, and growth trajectory.

Program Manager at Anakin (YC S21), Oct 2025 - May 2026 · 8 mos, Bengaluru, Karnataka, India, • Own and lead cross-functional programs across Product, Engineering, Sales, and Operations, focused on platform scalability, enterprise readiness, and predictable delivery. • Partner with leadership to define priorities, sequence initiatives, and manage dependencies, improving strategic alignment and execution velocity by upto 22%. • Lead external-facing initiatives including analyst briefings, partner discussions, and enterprise positioning, helping articulate product value, use cases, and roadmap. • Build scalable operating workflows and automation, reducing operational friction by ~30% and enabling consistent execution across teams. • Translate customer, market, and operational insights into structured programs improving data quality, platform reliability, and long-term product readiness.

Enterprise Customer Success Manager at Anakin (YC S21), Jul 2024 - Oct 2025 · 1 yr 4 mos, Bangalore Urban, Karnataka, India, • Owned a portfolio of high-value international enterprise customers across Quick Commerce, E-commerce, Ride-Hailing, and Food Delivery, managing renewals, expansions, and long-term account strategy. • Drove ~$1.5M+ in revenue and increased key account value ~3× through data-led customer strategy, tailored upsell initiatives, and close partnership with Sales. • Led end-to-end execution of customer pilots, ensuring smooth transition from proof-of-concept to scaled delivery and ongoing value realization. • Acted as the primary cross-functional coordinator between customers, Product, and Engineering, translating customer needs into delivery plans and platform improvements. • Identified and led process automation and operating improvements, reducing turnaround times by ~20% and improving consistency across customer delivery.

Business Growth & Operations Manager at Betelnut Inn, Jan 2021 - Jun 2024 · 3 yrs 6 mos, North Goa, Goa, India, • Directed end-to-end business operations including P&L, pricing, marketing, and customer experience for a hospitality business operating in a competitive seasonal market. • Drove ~15% YoY revenue growth through data-driven pricing, demand forecasting, and targeted digital marketing initiatives. • Reduced operating costs by ~10% via vendor renegotiation, inventory optimization, and process standardization. • Designed customer segmentation and retention initiatives, increasing direct bookings by ~25% and reducing dependency on third-party platforms. • Built lightweight operating systems across finance, marketing, and operations to improve visibility, decision-making, and execution consistency.

Program Manager - Manufacturing Execution Systems (MES) at Eurofit Group, Sep 2019 - Oct 2020 · 1 yr 2 mos, Stuttgart Region, • Led a multi-site MES program spanning operations, IT, and external vendors, standardising manufacturing execution systems across Eurofit production plants. • Defined program roadmaps, RFQs, and delivery plans, enabling faster cross-functional decision-making and more predictable execution. • Led MES-driven production plant remodels across three countries, improving manufacturing efficiency by ~6% through process and system optimisation. • Managed international stakeholder and vendor relationships across the EU, translating business requirements into standardised BRDs and reducing rework by ~25%. • Supported the rollout, deployment, and ongoing optimisation of manufacturing software applications and system integrations across Eurofit locations.

Operations Team Lead at Lime, Apr 2019 - Sep 2019 · 6 mos, Hamburg Area, Germany, • Led and coached a cross-functional operations team of 15–20 in a fast-scaling startup environment, aligning daily execution with business and quality objectives. • Owned inventory, logistics, and quality control operations for a high-throughput warehouse, supporting the weekly processing and deployment of 500+ vehicles. • Implemented process and quality improvements that reduced QA failures by ~30% and improved operational reliability. • Acted as the primary on-ground coordination point between regional leadership, operations, and logistics partners to ensure consistent execution and rapid issue resolution.

Education

Master’s Degree, Mechatronics, Robotics, and Automation Engineering, Hamburg University of Technology

Data Science, Scaler