---
title: "Alwin Joseph - Operations Lead in Bengaluru | Tal"
description: "Meet Alwin Joseph, Data & Business Analyst | Operations Lead at Amazon | SQL, Python, QuickSight | Process Automation based in Bengaluru. AI stack includes claude code, claude, and kiro."
image: "https://tal.club/meet/alwin-joseph-1/share-image"
---

# Alwin Joseph on Tal

## Headline

Data & Business Analyst \| Operations Lead at Amazon \| SQL, Python, QuickSight \| Process Automation

## About

Data\-driven analyst with 4\+ years of experience in data analysis, SQL\-based data extraction, and business intelligence at Amazon\. Skilled at writing and executing SQL queries against large internal datasets to support ad\-hoc requests, monitoring KPIs, and building risk and performance dashboards\. Strong record of root cause analysis\-investigating anomalies and explaining the "why" behind the numbers\-and translating findings into data\-driven recommendations for senior stakeholders\. Currently leading Seller Experience analytics, where deep\-dive analysis drove an 85% reduction in seller contact volu

## Location

Bengaluru

## AI stack

claude code

claude

kiro

mcp

Amazon Q Developer

Cline

## Work experience

Operations Lead at Amazon, Oct 2025 \- Present · 1 yr, Bengaluru, Karnataka, India, • Lead end\-to\-end program management of the Seller Experience department, defining program roadmaps, success metrics, and managing cross\-functional dependencies across Operations, Product, and Gen AI teams • Oversee the Inhouse Automation team for Easy Ship India, managing timelines, resource allocation, and delivery of automation initiatives • Spearheaded seller contact reduction program, achieving an 85% decrease in weekly ticket volume \(from \~200 to \~30\) through stakeholder alignment, SOP redesign, and coordinated rollouts across ground\-level teams • Drove change management by redesigning SOPs across multiple teams, managing adoption tracking and measuring program impact on seller experience • Collaborating closely with Product and Gen AI teams to define requirements and build next\-generation tools leveraging Generative AI to enhance seller experience and reduce manual interventions\.

Operations Specialist at Amazon, May 2024 \- Oct 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India, • Led end\-to\-end program management of Seller Fulfilled Prime in India, serving as the primary point of contact for Prime operations and managing escalations across stakeholders • Led end\-to\-end analytics and KPI tracking for Seller Fulfilled Prime India, defining success metrics and presenting weekly data\-driven business insights to leadership — resulting in 25% improvement in seller adoption • Developed and executed data\-driven strategies through root cause analysis and gap identification, delivering: 30% reduction in operational costs via automation initiatives, 40% decrease in processing time for heavy/bulky product workflows, 25\+ hours of weekly savings through an automated file management system • Built and maintained QuickSight dashboards for multiple teams, establishing reporting cadence for daily monitoring of performance metrics and program health • Identified risks and implemented mitigation strategies through proactive monitoring and escalation management, ensuring program delivery timelines were met

Quality Specialist at Amazon, Jun 2022 \- May 2024 · 2 yrs, Bengaluru, Karnataka, India, • At Amazon, I hold a dual role\. As part of the Last Mile Analytics team, I handle operations and auditing processes for the last mile segment\. Additionally, I am a member of the In\-house Development team\. In this capacity, I focus on automation and tool development to streamline operations and reduce manual workloads\. This involves leveraging various tools like Microsoft Excel, SQL, Quicksight, and JavaScript to enhance efficiency and productivity\. • Played a key role in the launch of a new tool/portal, contributing to its success by developing 5\+ plugins using JavaScript\. These plugins improved productivity by 10%, enhancing overall operational effectiveness\. • Created and managing dashboards multiple spreadsheets to track activities within the in\-house development team, ensuring effective monitoring and reporting of team activities to the leadership\. • Conducted data review and followed standard practices to find solutions\. • Fixed 10\+ identified issues to increase productivity by 6% and boost workflows\. • Recorded and organized test data for report generation and analysis\. • Recorded findings of analysis, collaborating with quality team to implement corrective actions\. • Build and deliver high quality data to support business and customer reporting needs\. Conducted KT’s for 2 batches of new hires in Q2 and Q3 2023\. • Analysed quality and performance data to support operational decision\-making\. • Implemented process improvements to increase productivity in quality assurance operations\. • Continually improve ongoing reporting and analysis process, automating and simplifying self\-service support for customers\.

Intern at GAOTek Inc\., Jun 2021 \- Aug 2021 · 3 mos, • Conducted outreach to university facilities globally, managing client relationships using Bitrix24 CRM and Excel for data analysis\. • Analysed historical and customer segmentation data to identify trends, providing valuable insights for strategic decision\-making\. • Responsible for delivering actionable insights to management, contributing to informed strategic planning initiatives\.

## Education

Master of Business Administration \- MBA, Operations Management and Marketing, MARIAN INTERNATIONAL INSTITUTE OF MANAGEMENT, KUTTIKKANAM

Bachelor of Commerce, Taxation, Marian College Kuttikkanam

[View the original profile](https://tal.club/meet/alwin-joseph-1)

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