Headline

Data & Business Analyst | Operations Lead at Amazon | SQL, Python, QuickSight | Process Automation

About

Data-driven analyst with 4+ years of experience in data analysis, SQL-based data extraction, and business intelligence at Amazon. Skilled at writing and executing SQL queries against large internal datasets to support ad-hoc requests, monitoring KPIs, and building risk and performance dashboards. Strong record of root cause analysis-investigating anomalies and explaining the "why" behind the numbers-and translating findings into data-driven recommendations for senior stakeholders. Currently leading Seller Experience analytics, where deep-dive analysis drove an 85% reduction in seller contact volu

Location

Bengaluru

AI stack

claude code

claude

kiro

mcp

Amazon Q Developer

Cline

Work experience

Operations Lead at Amazon, Oct 2025 - Present · 1 yr, Bengaluru, Karnataka, India, • Lead end-to-end program management of the Seller Experience department, defining program roadmaps, success metrics, and managing cross-functional dependencies across Operations, Product, and Gen AI teams • Oversee the Inhouse Automation team for Easy Ship India, managing timelines, resource allocation, and delivery of automation initiatives • Spearheaded seller contact reduction program, achieving an 85% decrease in weekly ticket volume (from ~200 to ~30) through stakeholder alignment, SOP redesign, and coordinated rollouts across ground-level teams • Drove change management by redesigning SOPs across multiple teams, managing adoption tracking and measuring program impact on seller experience • Collaborating closely with Product and Gen AI teams to define requirements and build next-generation tools leveraging Generative AI to enhance seller experience and reduce manual interventions.

Operations Specialist at Amazon, May 2024 - Oct 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India, • Led end-to-end program management of Seller Fulfilled Prime in India, serving as the primary point of contact for Prime operations and managing escalations across stakeholders • Led end-to-end analytics and KPI tracking for Seller Fulfilled Prime India, defining success metrics and presenting weekly data-driven business insights to leadership — resulting in 25% improvement in seller adoption • Developed and executed data-driven strategies through root cause analysis and gap identification, delivering: 30% reduction in operational costs via automation initiatives, 40% decrease in processing time for heavy/bulky product workflows, 25+ hours of weekly savings through an automated file management system • Built and maintained QuickSight dashboards for multiple teams, establishing reporting cadence for daily monitoring of performance metrics and program health • Identified risks and implemented mitigation strategies through proactive monitoring and escalation management, ensuring program delivery timelines were met

Quality Specialist at Amazon, Jun 2022 - May 2024 · 2 yrs, Bengaluru, Karnataka, India, • At Amazon, I hold a dual role. As part of the Last Mile Analytics team, I handle operations and auditing processes for the last mile segment. Additionally, I am a member of the In-house Development team. In this capacity, I focus on automation and tool development to streamline operations and reduce manual workloads. This involves leveraging various tools like Microsoft Excel, SQL, Quicksight, and JavaScript to enhance efficiency and productivity. • Played a key role in the launch of a new tool/portal, contributing to its success by developing 5+ plugins using JavaScript. These plugins improved productivity by 10%, enhancing overall operational effectiveness. • Created and managing dashboards multiple spreadsheets to track activities within the in-house development team, ensuring effective monitoring and reporting of team activities to the leadership. • Conducted data review and followed standard practices to find solutions. • Fixed 10+ identified issues to increase productivity by 6% and boost workflows. • Recorded and organized test data for report generation and analysis. • Recorded findings of analysis, collaborating with quality team to implement corrective actions. • Build and deliver high quality data to support business and customer reporting needs. Conducted KT’s for 2 batches of new hires in Q2 and Q3 2023. • Analysed quality and performance data to support operational decision-making. • Implemented process improvements to increase productivity in quality assurance operations. • Continually improve ongoing reporting and analysis process, automating and simplifying self-service support for customers.

Intern at GAOTek Inc., Jun 2021 - Aug 2021 · 3 mos, • Conducted outreach to university facilities globally, managing client relationships using Bitrix24 CRM and Excel for data analysis. • Analysed historical and customer segmentation data to identify trends, providing valuable insights for strategic decision-making. • Responsible for delivering actionable insights to management, contributing to informed strategic planning initiatives.

Education

Master of Business Administration - MBA, Operations Management and Marketing, MARIAN INTERNATIONAL INSTITUTE OF MANAGEMENT, KUTTIKKANAM

Bachelor of Commerce, Taxation, Marian College Kuttikkanam