Alsaif Ahmed Khan profile photo 1 on Tal

Alsaif Ahmed Khan

AMERICAN AIRLINE OPERATIONS | Passenger Service Executive @AMERICAN AIRLINES | DELHI IGI AIRPORT TERMINAL 3.

New Delhi

1+ year of work experience

American Airlines
Mar 20264 mosPresent

New Delhi

Passenger Service Executive | American Airlines Frontline operational expert driving seamless airport operations, elite customer experience (CX), and strict on-time performance (D0) for the world’s largest airline. Systems & Ticketing Mastery (Sabre): Advanced proficiency in Sabre (Interact/QIK) for complex reservations, international ticketing, global routing, and ancillary revenue generation with zero-defect accuracy. Gate & Dispatch Operations: Orchestrate high-volume boarding, manage precise flight manifests, and coordinate cross-functionally with flight deck and ramp crews to guarantee safe, on-time departures. IROP & Crisis Management: Navigate irregular operations (delays, cancellations, oversales) with rapid problem-solving, strategic rebooking, and empathetic de-escalation under severe time constraints. Regulatory & Safety Compliance: Strictly enforce FAA, TSA, and DOT mandates, executing precise international travel document/visa verification, dangerous goods protocol, and baggage weight/balance compliance. Brand & VIP Advocacy: Champion the American Airlines brand by delivering premium, personalized service to AAdvantage elite members, resolving real-time grievances, and facilitating specialized care (UMNR, PRM).
Air India SATS Airport Services Private Limited (AISATS)
Feb 20265 mosPresent

Indira Gandhi International Airport (T3) Delhi

•Facilitating seamless check-in, boarding, and arrival processes at Terminal 3, Indira Gandhi International (IGI) Airport. •Ensuring strict adherence to BCAS Basic Aviation Security (AVSEC) protocols and safety regulations. •Delivering high-quality customer service and resolving passenger inquiries in a fast-paced aviation environment.
Startek
Nov 20254 mosFeb 2026

Lucknow

Customer Support Executive at Startek. Customer Retention: Spearheaded the Uber Winback initiative, utilizing empathetic communication and negotiation to reactivate dormant or dissatisfied user accounts. Omnichannel Support: Provided high-quality, rapid-response customer service across phone, email, and chat platforms. Technical Problem Solving: Mastered CRM tools to troubleshoot technical queries and resolve conflicts, achieving top-tier first-contact resolution rates under pressure.
Uber
Nov 20254 mosFeb 2026

Lucknow, Uttar Pradesh, India

Managed winback interactions with inactive Uber driver partners to support reactivation and platform retention Resolved driver issues related to incentives, account status, policies, and payments while maintaining quality and SLA benchmarks Utilized Blisscontact CRM to log cases, track interaction history, document resolutions, and manage follow-ups Applied structured objection handling and solution-oriented communication to improve driver satisfaction Escalated complex cases in accordance with Uber compliance and operational guidelines.
Ron Global Technologies Pvt Ltd
Sep 20253 mosNov 2025

SALT LAKE SECTOR V KOLKATA

Education

City Montessori School

Higher secondary, Biology/Biological Sciences, General

City Montessori School

20211 yr2022

High School Diploma, Science

Awadh Educational Academy Inter College

20191 yr2020

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Headline

AMERICAN AIRLINE OPERATIONS | Passenger Service Executive @AMERICAN AIRLINES | DELHI IGI AIRPORT TERMINAL 3.

About

Aviation Enthusiasts | Aspiring Cabin Crew •Aviation Operations (Current): Serving as a Customer Services Executive at American Airlines through AISATS at IGI Airport, Delhi. Managing end-to-end passenger handling, boarding processes, and strict adherence to BCAS Basic Aviation Security (AVSEC) protocols. •BPO & Tech Support (Previous): Proven track record as a Customer Support Executive at major organizations like Uber and Startek. Excelled in conflict resolution, CRM management, and turning challenging interactions into positive client experiences. •Core Strengths: Multilingual in 5 languages (including English, Hindi, Arabic, and Urdu), allowing for seamless cross-cultural communication in fast-paced, diverse environments.

Location

New Delhi

Work experience

Passenger Service Executive at American Airlines, Mar 2026 - Present · 4 mos, New Delhi, Passenger Service Executive | American Airlines Frontline operational expert driving seamless airport operations, elite customer experience (CX), and strict on-time performance (D0) for the world’s largest airline. Systems & Ticketing Mastery (Sabre): Advanced proficiency in Sabre (Interact/QIK) for complex reservations, international ticketing, global routing, and ancillary revenue generation with zero-defect accuracy. Gate & Dispatch Operations: Orchestrate high-volume boarding, manage precise flight manifests, and coordinate cross-functionally with flight deck and ramp crews to guarantee safe, on-time departures. IROP & Crisis Management: Navigate irregular operations (delays, cancellations, oversales) with rapid problem-solving, strategic rebooking, and empathetic de-escalation under severe time constraints. Regulatory & Safety Compliance: Strictly enforce FAA, TSA, and DOT mandates, executing precise international travel document/visa verification, dangerous goods protocol, and baggage weight/balance compliance. Brand & VIP Advocacy: Champion the American Airlines brand by delivering premium, personalized service to AAdvantage elite members, resolving real-time grievances, and facilitating specialized care (UMNR, PRM).

Customer Service Executive at Air India SATS Airport Services Private Limited (AISATS), Feb 2026 - Present · 5 mos, Indira Gandhi International Airport (T3) Delhi, •Facilitating seamless check-in, boarding, and arrival processes at Terminal 3, Indira Gandhi International (IGI) Airport. •Ensuring strict adherence to BCAS Basic Aviation Security (AVSEC) protocols and safety regulations. •Delivering high-quality customer service and resolving passenger inquiries in a fast-paced aviation environment.

Customer Support Executive at Startek, Nov 2025 - Feb 2026 · 4 mos, Lucknow, Customer Support Executive at Startek. Customer Retention: Spearheaded the Uber Winback initiative, utilizing empathetic communication and negotiation to reactivate dormant or dissatisfied user accounts. Omnichannel Support: Provided high-quality, rapid-response customer service across phone, email, and chat platforms. Technical Problem Solving: Mastered CRM tools to troubleshoot technical queries and resolve conflicts, achieving top-tier first-contact resolution rates under pressure.

Customer Support Executive at Uber, Nov 2025 - Feb 2026 · 4 mos, Lucknow, Uttar Pradesh, India, Managed winback interactions with inactive Uber driver partners to support reactivation and platform retention Resolved driver issues related to incentives, account status, policies, and payments while maintaining quality and SLA benchmarks Utilized Blisscontact CRM to log cases, track interaction history, document resolutions, and manage follow-ups Applied structured objection handling and solution-oriented communication to improve driver satisfaction Escalated complex cases in accordance with Uber compliance and operational guidelines.

Senior Sales Executive at Ron Global Technologies Pvt Ltd, Sep 2025 - Nov 2025 · 3 mos, SALT LAKE SECTOR V KOLKATA

Education

Higher secondary, Biology/Biological Sciences, General, City Montessori School

High School Diploma, Science, Awadh Educational Academy Inter College