---
title: "Alok N - Tech Ops Engineer – Service Desk in Bengaluru | Tal"
description: "Meet Alok N, Tech Ops Engineer at Microland | IAM Operations Engineer | Entra ID, Okta, JML | Incident Management (P1/P2) | ITIL | ServiceNow based in Bengaluru."
image: "https://tal.club/meet/alok-n/share-image"
---

# Alok N on Tal

## Headline

Tech Ops Engineer at Microland \| IAM Operations Engineer \| Entra ID, Okta, JML \| Incident Management \(P1/P2\) \| ITIL \| ServiceNow

## About

IT professional with 2\+ years of experience in enterprise service desk and Identity & Access Management \(IAM\) operations\. Hands\-on experience supporting the user identity lifecycle including Joiner–Mover–Leaver \(JML\), access provisioning and de\-provisioning, MFA, and SSO within SLA\-driven ITSM environments\. Experienced in Active Directory, Microsoft Entra ID \(Azure AD\), Microsoft 365, Okta, and SailPoint\-based System Access Manager \(SAM\) to ensure secure, role\-based access and compliant identity workflows\. Strong understanding of RBAC, Conditional Access policies, MFA enforcement, and identity troubleshooting\. In addition to IAM operations, I have strong exposure to Incident Management activities such as identifying service disruptions, escalating P1/P2 incidents, supporting major incident bridge calls, and coordinating with application and infrastructure teams to ensure timely service restoration and SLA adherence\. Currently focused on building a long\-term career in IAM and cloud identity operations, while also open to Incident Management and Production Support roles that leverage my experience in incident coordination, stakeholder communication, and production stability\. 💡 What I bring: • IAM\-focused support in enterprise environments • Strong incident handling, documentation, and SLA awareness • Clear communication and proactive problem\-solving 📌 Open to: IAM Analyst, Identity Operations, IAM Support, and Incident Management roles\.

## Location

Bengaluru

## Work experience

Tech Ops Engineer – Service Desk at Microland Limited, Nov 2023 \- Present · 2 yrs 8 mos, Bengaluru · Hybrid, • Support Identity & Access Management \(IAM\) operations in an enterprise environment, including Joiner–Mover–Leaver \(JML\) activities • Manage user lifecycle in Active Directory and Microsoft Entra ID \(Azure AD\), including user creation, modification, license assignment, and account disablement • Perform access provisioning and de\-provisioning using System Access Manager \(SAM – SailPoint\-based\) in compliance with access governance policies • Support Single Sign\-On \(SSO\) and Multi\-Factor Authentication \(MFA\) issues using Okta and enterprise IAM workflows • Grant and revoke application access based on approved requests while enforcing least\-privilege access • Identify service disruptions and escalate P1/P2 incidents to Production Assurance / Major Incident teams as per ITIL guidelines • Support major incident bridge calls, coordinate with application and infrastructure teams, and provide timely updates to stakeholders • Track incidents to resolution, ensuring SLA adherence and post\-restoration validation • Provide L1/L2 IT support to global users and handle multiple concurrent incidents in SLA\-driven environments • Support SCCM activities including software deployment, patch updates, and basic reporting • Create and maintain SOPs and knowledge base articles to reduce repeat incidents and improve resolution efficiency

Graduate Trainee at Microland Limited, Sep 2023 \- Nov 2023 · 3 mos, Bengaluru · Hybrid

## Education

Bachelor's of Computer application, Ramaiah College Of Arts, Science and Commerce

Pre\-University Course, Business/Commerce, General, K\.L\.E\. Society's S\. Nijalingappa College \(KLE SNC\), Bengaluru

[View the original profile](https://tal.club/meet/alok-n)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/alok-n#person",
      "name": "Alok N",
      "url": "https://tal.club/meet/alok-n",
      "image": "https://tal.club/meet/alok-n/profile-photo.jpg",
      "description": "Meet Alok N, Tech Ops Engineer at Microland | IAM Operations Engineer | Entra ID, Okta, JML | Incident Management (P1/P2) | ITIL | ServiceNow based in Bengaluru.",
      "jobTitle": "Tech Ops Engineer – Service Desk",
      "worksFor": {
        "@type": "Organization",
        "name": "Microland Limited"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Tech Ops Engineer – Service Desk"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Bengaluru"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Ramaiah College Of Arts, Science and Commerce"
        },
        {
          "@type": "EducationalOrganization",
          "name": "K.L.E. Society's S. Nijalingappa College (KLE SNC), Bengaluru"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/alok-n#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/alok-n#webpage",
      "url": "https://tal.club/meet/alok-n",
      "name": "Alok N on Tal",
      "description": "Meet Alok N, Tech Ops Engineer at Microland | IAM Operations Engineer | Entra ID, Okta, JML | Incident Management (P1/P2) | ITIL | ServiceNow based in Bengaluru.",
      "dateModified": "2026-06-10T13:56:12.130Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/alok-n#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/alok-n/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/alok-n/profile-photo.jpg",
        "caption": "Alok N profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```