Headline

Tech Ops Engineer at Microland | IAM Operations Engineer | Entra ID, Okta, JML | Incident Management (P1/P2) | ITIL | ServiceNow

About

IT professional with 2+ years of experience in enterprise service desk and Identity & Access Management (IAM) operations. Hands-on experience supporting the user identity lifecycle including Joiner–Mover–Leaver (JML), access provisioning and de-provisioning, MFA, and SSO within SLA-driven ITSM environments. Experienced in Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, Okta, and SailPoint-based System Access Manager (SAM) to ensure secure, role-based access and compliant identity workflows. Strong understanding of RBAC, Conditional Access policies, MFA enforcement, and identity troubleshooting. In addition to IAM operations, I have strong exposure to Incident Management activities such as identifying service disruptions, escalating P1/P2 incidents, supporting major incident bridge calls, and coordinating with application and infrastructure teams to ensure timely service restoration and SLA adherence. Currently focused on building a long-term career in IAM and cloud identity operations, while also open to Incident Management and Production Support roles that leverage my experience in incident coordination, stakeholder communication, and production stability. 💡 What I bring: • IAM-focused support in enterprise environments • Strong incident handling, documentation, and SLA awareness • Clear communication and proactive problem-solving 📌 Open to: IAM Analyst, Identity Operations, IAM Support, and Incident Management roles.

Location

Bengaluru

Work experience

Tech Ops Engineer – Service Desk at Microland Limited, Nov 2023 - Present · 2 yrs 8 mos, Bengaluru · Hybrid, • Support Identity & Access Management (IAM) operations in an enterprise environment, including Joiner–Mover–Leaver (JML) activities • Manage user lifecycle in Active Directory and Microsoft Entra ID (Azure AD), including user creation, modification, license assignment, and account disablement • Perform access provisioning and de-provisioning using System Access Manager (SAM – SailPoint-based) in compliance with access governance policies • Support Single Sign-On (SSO) and Multi-Factor Authentication (MFA) issues using Okta and enterprise IAM workflows • Grant and revoke application access based on approved requests while enforcing least-privilege access • Identify service disruptions and escalate P1/P2 incidents to Production Assurance / Major Incident teams as per ITIL guidelines • Support major incident bridge calls, coordinate with application and infrastructure teams, and provide timely updates to stakeholders • Track incidents to resolution, ensuring SLA adherence and post-restoration validation • Provide L1/L2 IT support to global users and handle multiple concurrent incidents in SLA-driven environments • Support SCCM activities including software deployment, patch updates, and basic reporting • Create and maintain SOPs and knowledge base articles to reduce repeat incidents and improve resolution efficiency

Graduate Trainee at Microland Limited, Sep 2023 - Nov 2023 · 3 mos, Bengaluru · Hybrid

Education

Bachelor's of Computer application, Ramaiah College Of Arts, Science and Commerce

Pre-University Course, Business/Commerce, General, K.L.E. Society's S. Nijalingappa College (KLE SNC), Bengaluru