Headline

Product Builder | Creator | Mentor

About

With over 9 years of experience in software product management, I am passionate about finding real problems and sketching new ideas. I have successfully managed products through the entire lifecycle of discovery, design, and delivery, working with cross-functional teams and stakeholders across various domains and industries. As a Senior Product Manager at BIK, I lead the creation of an omnichannel no-code chatbot builder that enables conversational commerce on multiple platforms, such as WhatsApp, Instagram, and Messenger. This innovative product has been used by over 2 million unique customers in just 2 months, generating significant value and engagement for BIK and its clients. I also mentor and coach a team of 5 product managers, 4 designers, and 18 developers, fostering a culture of collaboration and excellence. My mission is to build products that solve real customer needs and deliver delightful experiences.

Location

Bengaluru

AI stack

anthropic apis

claude code

cursor

deepseek

langgraph

mcp

Work experience

Lead Product Manager at Inflection.io, Mar 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India · Hybrid

Senior Product Manager at Inflection.io, Dec 2024 - Mar 2025 · 4 mos, Bengaluru, Karnataka, India · Hybrid

Personal goal pursuit at Career Break, Dec 2023 - Nov 2024 · 1 yr, Bengaluru, Karnataka, India, While on a bucket list break, I did 5 things in 2024 ◾️ Designed and built a 300 plant Automatic hydroponic farm ◾️ Made and sold Art ◾️Designed and Manufactured an Automatic Bottle filling machine for Peping (now available on Instamart, Zepto, BB) ◾️ Learnt 4 new tools: Blender, Fusion360, Basics of Woodworking, Industrial Electrical Design ◾️ Freelance Product Manager - Built 3 MVPs for different Startups

Senior Product Manager at Bik, Mar 2022 - Dec 2023 · 1 yr 10 mos, Bengaluru, Karnataka, India, as an SPM, I created and grew the "Automations and Chatbot" vertical ◾️ Drove product strategy and roadmap execution, resulting in Automations & Chatbots contributing to 80% of BIK's overall revenue and boosting client revenues by 25-30%. ◾️ Led the ideation, design, and development of an Omnichannel, No-Code Marketing Automation Builder tailored for e-commerce applications, enabling seamless integration with platforms like Instagram, WhatsApp, and Shopify. ◾️ Launched and optimised sequential and generative AI chatbots to enhance customer engagement and drive conversions across multiple digital channels. ◾️ Managed a high-performing, cross-functional team of 25, including developers, designers, product managers, and associate product managers, structured into three specialised pods: Automations, Integrations, and Growth Widgets.

Head of Product at Tekie, Jan 2021 - Mar 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India, ◾️ Owned the Experience for 100,000+ students and 500+ Mentors ◾️ Created and executed Roadmap for 4 Platforms (Operations, Mentor, Student, and School) to enable 3000+ Weekly paid Classes ◾️ Led a team of 5 Product Managers, 4 Designers, and 18 Developers ◾️ Created processes and Implemented Tools for 5 Operations Verticals, with 60+ Operations Executives, while maintaining contribution margin and CSAT (Pre-Sales, Sales, and Mentor Ops, Support, School Ops) ◾️ Created and Managed the Sprint Process, Document and KPI Library, Design System, and Internal Governance Process

Product Manager at Rapido, Jan 2020 - Jan 2021 · 1 yr 1 mo, Bengaluru, Karnataka, India, ◾️ Built and managed the entire support vertical for a platform serving 800,000 daily active users, enhancing user experience and operational efficiency. ◾️ Developed a comprehensive support infrastructure that reduced the support contact ratio by 63% and lowered the cost per call by 25%, resulting in annual savings of $2 million USD for the company.

Associate Product Manager II at Servify, Jun 2018 - Aug 2019 · 1 y 2 mo, Mumbai

Associate Product Manager at Tata Communications, May 2016 - Jun 2018 · 2 y 1 mo, Mumbai

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Netaji Subhas Institute of Technology

Public links

github: https://github.com/smallwins128