ALKA SINGH profile photo 1 on Tal

ALKA SINGH

Senior Operations Analyst @HCLTech | IT Analyst, Microsoft Products

Noida

5+ years of work experience

HCLTech
Oct 20259 mosPresent

HCLTech
May 20223 yrs 11 mosMar 2026

As an Analyst for Microsoft PHS, I specialize in leveraging Dynamics 365 and tools like BDT to streamline ticketing processes and enhance operational efficiency. My expertise lies in resolving partner queries with precision, ensuring seamless integration across platforms to deliver exceptional support. Through my efforts, I contribute to the success of Microsoft's Partner Hub Support by fostering efficient collaboration and enabling smooth partner experiences.
Techsense Labs
Nov 20217 mosMay 2022

Noida, Uttar Pradesh, India

Managed SEO for company websites, improving search rankings and traffic. Developed and executed content and SEO strategies. Ran Google Ads and Facebook Ads campaigns, optimizing for performance.
Mify Solutions Pvt Ltd
Mar 20218 mosOct 2021

Noida, Uttar Pradesh, India

Led email marketing campaigns for multiple clients. Boosted email open rates by 12-15%. Ensured accurate email delivery to leads.

Education

Bundelkhand Institute of Engineering and Technology, Jhansi

Bachelor of Technology - BTech, Computer Science

Bundelkhand Institute of Engineering and Technology, Jhansi

20144 yrs2018

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Headline

Senior Operations Analyst @HCLTech | IT Analyst, Microsoft Products

About

With several years of experience in the digital marketing and analytics space, I specialize in driving impactful results across diverse roles, including Email Marketing Executive, Digital Marketing Executive, and Analyst. My expertise lies in creating data-driven marketing strategies, optimizing campaigns, and leveraging tools like Dynamics 365 and BDT to enhance operational efficiency and streamline processes. I thrive on crafting targeted email marketing campaigns, analyzing performance metrics, and ensuring seamless collaboration across platforms to deliver measurable business outcomes. I’m passionate about staying ahead of industry trends and continuously honing my skills to provide innovative solutions and contribute to organizational success.

Location

Noida

Work experience

Senior Operations Analyst at HCLTech, Oct 2025 - Present · 9 mos

Analyst at HCLTech, May 2022 - Mar 2026 · 3 yrs 11 mos, As an Analyst for Microsoft PHS, I specialize in leveraging Dynamics 365 and tools like BDT to streamline ticketing processes and enhance operational efficiency. My expertise lies in resolving partner queries with precision, ensuring seamless integration across platforms to deliver exceptional support. Through my efforts, I contribute to the success of Microsoft's Partner Hub Support by fostering efficient collaboration and enabling smooth partner experiences.

Digital Marketing Executive at Techsense Labs, Nov 2021 - May 2022 · 7 mos, Noida, Uttar Pradesh, India, Managed SEO for company websites, improving search rankings and traffic. Developed and executed content and SEO strategies. Ran Google Ads and Facebook Ads campaigns, optimizing for performance.

Email Marketing Executive at Mify Solutions Pvt Ltd, Mar 2021 - Oct 2021 · 8 mos, Noida, Uttar Pradesh, India, Led email marketing campaigns for multiple clients. Boosted email open rates by 12-15%. Ensured accurate email delivery to leads.

Education

Bachelor of Technology - BTech, Computer Science, Bundelkhand Institute of Engineering and Technology, Jhansi

ALKA SINGH - Senior Operations Analyst in Noida | Tal