Headline

Team Leader at Genpact

Location

Hyderabad

Work experience

Team Leader at GENPACT, Sep 2016 - Present · 9 yrs 10 mos, Greater Hyderabad Area, - Part of Hi -tech Vertical of the Company ( MSP region) working for Facebook Client. - Handling a team of 20-25 members, who indeed work in tandem with Graphic Violence team of Facebook majorly on Content moderation and review of reported content. - Key responsibilities involve: Managing Operation Metrics (Attrition, Shrinkage, Production, Occupancy Coaching and Mentoring direct reporters along with closing the annual review with feedback). 

Quality Specialist at E-Centric Solutions Pvt Ltd, Sep 2015 - Sep 2016 · 1 yr 1 mo, Greater Hyderabad Area, -Leading the Quality team for Community operation suicide and self-injury (Facebook). -Oversee day to day team’s operation and performance and do regular performance evaluation. - Assist in prioritizing workflow, providing support and coaching of associates. - Taking Quality calls with Client and provide them input about the consistency and any discrepancies encountered during implementation of new policies as well as existing policies as the process was very dynamic in nature

Education

Bachelor of Commerce - BCom, Advertising & Marketing, Villa Marie Degree College for Women