Headline

Customer Support Executive | Office Management | Chat & Email Support Specialist | ITI COPA | Open to Remote Roles

About

A dedicated and experienced Customer Service Professional with 4+ years of combined experience in customer support (Amazon, GeM) and office operations. Skilled in handling non-voice processes (chat & email), fraud investigations, order tracking, and team coordination. Strong knowledge of CRM tools like Amazon AC3 and vendor platforms like Government e-Marketplace (GeM). Completed 12th and ITI in COPA (Computer Operator and Programming Assistant), with a calm, detail-oriented approach to work. Eager to grow in remote-first or hybrid environments where I can continue to support customers and contribute to business success. ✅ Open to: Remote/Hybrid Roles | Non-Voice Process | Customer Support | Operations | Admin Roles

Location

Bhopal

Work experience

Customer Service Executive at Amazon.com, Jul 2024 - Mar 2025 · 9 mos, India, Customer Service Executive – Amazon 2024 – 2025 • Handled chat and email support in CAP (fraud & order-related cases) • Used internal CRM tool (AC3) to resolve delivery, return, and investigation queries • Maintained high-quality responses and followed up on unresolved cases

Customer Service Representative at Magnum Group, Jan 2023 - Feb 2024 · 1 yr 2 mos, India, Worked on Government e-Marketplace (GeM) helping vendors register and manage product listings • Resolved account & order-related queries using vendor support tools • Assisted in platform navigation and technical troubleshooting

Office Incharge at MPOnline Limited, Jan 2022 - Jan 2023 · 1 yr 1 mo, India, . Handled administrative duties, team coordination, daily reporting •Managed basic marketing tasks and client follow-ups •Maintained office workflow and vendor communication

Education

Computer operating and programing assistant, Computer Science, Indian training institute