Headline

Product Technical Support Analyst

About

A graduate of Anna University with a Bachelor of Engineering in Computer Science and Engineering, I am currently contributing as a Client Contact Representative at FIS. My role involves managing client inquiries, resolving technical issues, and utilizing tools like ServiceNow and NICE to handle tickets and calls related to information security and the India markets. With experience handling account unlocks, password resets, and support for over 30 products, I am adept at leveraging platforms such as MOCHA SOFT, FIS Online Loyalty Manager, and Active Directory. My work reflects a commitment to delivering effective business-to-business (B2B) customer support and ensuring seamless client experiences.

Location

Mysore

Work experience

Product Technical Support Analyst at FIS, Jun 2026 - Present · 2 mos, Chennai, Tamil Nadu, India

Senior Product Support Analyst at FIS, Jun 2023 - May 2026 · 3 yrs, Chennai, Tamil Nadu, India

Technical Support Associate at Mphasis, Oct 2021 - Mar 2023 · 1 yr 6 mos, Resolved technical issues by troubleshooting issues related to laptops and desktops. Diagnosed and troubleshoot hardware and software issues. Handled escalated calls and providing Technical support to end users. Responded to customer inquiries and provided technical assistance over phone and chats. Successfully solved the queries of the customers with enhanced navigation using Customer Support Central by researching issues on various computer system and databases. Worked with many tools namely Workspace, CDAX, Omnichannel, Dispatch Self Learning Tool, Part Recommendation Engine Tool etc. Monitored system performance to identify potential issues. Managed approximately 30 incoming calls per day from customers.

Education

Bachelor of Engineering - BE, computer Science and Engineering, Anna University Chennai

Bachelor of Engineering, Computer Engineering, CSI College of Engineering