---
title: "ALA Al-DIN Al-SHARABI - Procurement Lead in Bengaluru | Tal"
description: "Meet ALA Al-DIN Al-SHARABI, Procurement Lead at Arabian express pvt based in Bengaluru. AI stack includes claude and ChatGPT."
image: "https://tal.club/meet/ala-aldin/share-image"
---

# ALA Al\-DIN Al\-SHARABI on Tal

## Headline

Procurement Lead at Arabian express pvt

## About

Customer Experience and Operations professional with 6\+ years of experience across healthcare, medical tourism, banking, Arabic translation and technology solutions in GCC and MENA markets\. Skilled in customer relationship management, technical sales, issue resolution, cross\-functional coordination, and process improvement\. Experienced in supporting customers, managing escalations, and translating customer needs into practical solutions\. Native Arabic speaker with strong written and spoken English, bringing a customer\-focused approach and the ability to bridge Arabic\-speaking clients with product and technical teams\.

## Location

Bengaluru

## AI stack

claude

ChatGPT

## Work experience

Procurement Lead at Arabian express pvt, Sep 2025 \- Present · 1 yr 2 mos, Mumbai, • Led sourcing strategies to secure cost\-effective suppliers and improve procurement efficiency\. • Evaluated vendor capabilities to support quality, delivery, and long\-term procurement goals\. • Streamlined purchase order processes to improve accuracy and reduce procurement delays\. • Managed import/export logistics as needed to ensure timely delivery of sourced products from international vendors\.

Arabic Language Translator at Self\-Employed, Jun 2022 \- Present · 4 yrs 5 mos, Bengaluru, • Interpreted live conversations during meetings, ensuring accurate communication between multilingual stakeholders\. • Delivered simultaneous interpretation services during conferences, fostering smooth communication between speakers and attendees\. • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations\. • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care\.

Senior Analyst at KaarTech, Jul 2025 \- Oct 2025 · 4 mos, Bengaluru, • Analyzed process gaps and recommended improvements to streamline workflows and reduce manual effort\. • Support the team with regard to all Arabic conversations and document translations\. • Facilitated communication between clients and team members during calls\. • Translated complex requirements into functional specifications for development and testing teams\.

Customer Support Executive at Standard Chartered, May 2024 \- Jul 2024 · 3 mos, Bengaluru, • Coordinated internal teams to resolve operational issues and maintain branch service standards\. • Resolved customer inquiries across phone, email, and chat while maintaining accurate case documentation\. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business\. • Reviewed transactions for compliance with KYC, AML, and risk control requirements\. • Updated customer records in CRM systems to support accurate communication and case tracking\.

Arabic Customer Support Associate at LiveSalesman Pvt Ltd, Apr 2020 \- May 2022 · 2 yrs 2 mos, Delhi, India, • Managed customer inquiries across phone, email, and chat, delivering accurate resolutions and timely follow\-up\. • Resolved order, billing, and service issues by coordinating with internal teams and maintaining case updates\. • Handled escalations professionally, de\-escalating concerns and restoring customer confidence through effective communication\. • Verified order status, delivery details, and account information to support accurate customer assistance\. • Issued credits for contested returns, shipping fees and damaged merchandise\. • Efficiently navigated company CRM systems to document case details accurately for tracking purposes and future reference\.

## Education

Master of Business Administration \- MBA, MBA, Bhagwant University, Ajmer

Master's degree, MSCIT, Bhagwant University, Ajmer

[View the original profile](https://tal.club/meet/ala-aldin)

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