ALA Al-DIN Al-SHARABI profile photo 1 on Tal

ALA Al-DIN Al-SHARABI

Procurement Lead at Arabian express pvt

Bengaluru

6+ years of work experience

Sep 20251 yr 2 mosPresent

Mumbai

• Led sourcing strategies to secure cost-effective suppliers and improve procurement efficiency. • Evaluated vendor capabilities to support quality, delivery, and long-term procurement goals. • Streamlined purchase order processes to improve accuracy and reduce procurement delays. • Managed import/export logistics as needed to ensure timely delivery of sourced products from international vendors.
Self-Employed
Jun 20224 yrs 5 mosPresent

Bengaluru

• Interpreted live conversations during meetings, ensuring accurate communication between multilingual stakeholders. • Delivered simultaneous interpretation services during conferences, fostering smooth communication between speakers and attendees. • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations. • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
KaarTech
Jul 20254 mosOct 2025

Bengaluru

• Analyzed process gaps and recommended improvements to streamline workflows and reduce manual effort. • Support the team with regard to all Arabic conversations and document translations. • Facilitated communication between clients and team members during calls. • Translated complex requirements into functional specifications for development and testing teams.
Standard Chartered
May 20243 mosJul 2024

Bengaluru

• Coordinated internal teams to resolve operational issues and maintain branch service standards. • Resolved customer inquiries across phone, email, and chat while maintaining accurate case documentation. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Reviewed transactions for compliance with KYC, AML, and risk control requirements. • Updated customer records in CRM systems to support accurate communication and case tracking.
LiveSalesman Pvt Ltd
Apr 20202 yrs 2 mosMay 2022

Delhi, India

• Managed customer inquiries across phone, email, and chat, delivering accurate resolutions and timely follow-up. • Resolved order, billing, and service issues by coordinating with internal teams and maintaining case updates. • Handled escalations professionally, de-escalating concerns and restoring customer confidence through effective communication. • Verified order status, delivery details, and account information to support accurate customer assistance. • Issued credits for contested returns, shipping fees and damaged merchandise. • Efficiently navigated company CRM systems to document case details accurately for tracking purposes and future reference.

ALA’s AI Stack

claude
claude
ChatGPT
ChatGPT

Education

Master of Business Administration - MBA, MBA

Bhagwant University, Ajmer

20212 yrs2023

Master's degree, MSCIT

Bhagwant University, Ajmer

20172 yrs2019

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Headline

Procurement Lead at Arabian express pvt

About

Customer Experience and Operations professional with 6+ years of experience across healthcare, medical tourism, banking, Arabic translation and technology solutions in GCC and MENA markets. Skilled in customer relationship management, technical sales, issue resolution, cross-functional coordination, and process improvement. Experienced in supporting customers, managing escalations, and translating customer needs into practical solutions. Native Arabic speaker with strong written and spoken English, bringing a customer-focused approach and the ability to bridge Arabic-speaking clients with product and technical teams.

Location

Bengaluru

AI stack

claude

ChatGPT

Work experience

Procurement Lead at Arabian express pvt, Sep 2025 - Present · 1 yr 2 mos, Mumbai, • Led sourcing strategies to secure cost-effective suppliers and improve procurement efficiency. • Evaluated vendor capabilities to support quality, delivery, and long-term procurement goals. • Streamlined purchase order processes to improve accuracy and reduce procurement delays. • Managed import/export logistics as needed to ensure timely delivery of sourced products from international vendors.

Arabic Language Translator at Self-Employed, Jun 2022 - Present · 4 yrs 5 mos, Bengaluru, • Interpreted live conversations during meetings, ensuring accurate communication between multilingual stakeholders. • Delivered simultaneous interpretation services during conferences, fostering smooth communication between speakers and attendees. • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations. • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Senior Analyst at KaarTech, Jul 2025 - Oct 2025 · 4 mos, Bengaluru, • Analyzed process gaps and recommended improvements to streamline workflows and reduce manual effort. • Support the team with regard to all Arabic conversations and document translations. • Facilitated communication between clients and team members during calls. • Translated complex requirements into functional specifications for development and testing teams.

Customer Support Executive at Standard Chartered, May 2024 - Jul 2024 · 3 mos, Bengaluru, • Coordinated internal teams to resolve operational issues and maintain branch service standards. • Resolved customer inquiries across phone, email, and chat while maintaining accurate case documentation. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Reviewed transactions for compliance with KYC, AML, and risk control requirements. • Updated customer records in CRM systems to support accurate communication and case tracking.

Arabic Customer Support Associate at LiveSalesman Pvt Ltd, Apr 2020 - May 2022 · 2 yrs 2 mos, Delhi, India, • Managed customer inquiries across phone, email, and chat, delivering accurate resolutions and timely follow-up. • Resolved order, billing, and service issues by coordinating with internal teams and maintaining case updates. • Handled escalations professionally, de-escalating concerns and restoring customer confidence through effective communication. • Verified order status, delivery details, and account information to support accurate customer assistance. • Issued credits for contested returns, shipping fees and damaged merchandise. • Efficiently navigated company CRM systems to document case details accurately for tracking purposes and future reference.

Education

Master of Business Administration - MBA, MBA, Bhagwant University, Ajmer

Master's degree, MSCIT, Bhagwant University, Ajmer