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Akshaykrishna U

Driving Growth at CentAI | Clear – Operations | SRM 2025 | Passionate About Growth & Impact

Bengaluru

2+ years of work experience

Cent AI
Nov 20251 yrPresent

Bengaluru

• Owned preventive-screening appointment operations across a network of 15+ third-party diagnostic and imagingpartner centers spanning 8 cities pan-India (Bengaluru, Mumbai, Navi Mumbai, Delhi NCR, Pune, Hyderabad, Chennai), scaling daily bookings from 30–50 to 100+ as customer volume grew, while maintaining 98%+on-timescheduling accuracy. • Took on end-to-end ownership of reporting, escalation resolution, and blood collection monitoring when the companylaunched its own clinical prevention centre in Bengaluru, becoming the single point of accountability across thefull customer journey from booking to sample collection to report delivery. • Redesigned Excel-based dashboards for daily workflow and MIS tracking, cutting operational reporting errors by40%.• Resolved 100+ customer escalations per month with an average first-response time under 4 hours, consistentlymeetingSLA benchmarks across all touchpoints. • Coordinated with 15+ external vendor labs and internal cross-functional teams to reduce average report deliveryturnaround time (TAT) by 20%. • Maintained 95%+ documentation accuracy across operational tracking systems, ensuring zero compliance gaps incustomer records. • Drove process improvements that contributed to a 15% increase in operational throughput within the first 6months.
Clear
May 20255 mosSep 2025

Bengaluru

Consistently ranked among the top 5 performers on the sales team selling ITR filing packages, including closingthehighest-priced package at full price rather than relying on discounting. • Transitioned into a combined sales-and-operations role, coordinating between 20+ Chartered Accountants and200+clients to facilitate tax filing execution, achieving a 93% on-time completion rate during peak filing season. • Drove upselling of additional tax and compliance services to 25+ existing clients, contributing to a 10%improvementin repeat engagement. • Managed client allocation and task assignment for 150+ accounts, reducing task backlog by 30%through structuredprioritisation and daily status tracking. • Handled end-to-end onboarding for 80+ clients, including document verification and query resolution, withaverageresolution time under 24 hours, while maintaining CRM records for 200+ active clients in LeadSquared.
ScienceUtsav
Mar 20241 yr 3 mosMay 2025

Bengaluru, Karnataka, India

Akshaykrishna’s AI Stack

claude code
claude code
grok
grok

Education

SRM IST Chennai

Bachelor of Business Administration, Business Administration and Management, General

SRM IST Chennai

20223 yrs2025
HARI SRI VIDYA NIDHI SCHOOL - India

HARI SRI VIDYA NIDHI SCHOOL - India

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Headline

Driving Growth at CentAI | Clear – Operations | SRM 2025 | Passionate About Growth & Impact

About

Business Operations Executive with experience in sales operations, process coordination, and workflow management. Skilled in handling operational execution, cross-functional coordination, and driving efficient business processes in fast-paced environments. Currently building expertise in operations, analytics, and business growth.

Location

Bengaluru

AI stack

claude code

grok

Work experience

Operations Associate at Cent AI, Nov 2025 - Present · 1 yr, Bengaluru, • Owned preventive-screening appointment operations across a network of 15+ third-party diagnostic and imagingpartner centers spanning 8 cities pan-India (Bengaluru, Mumbai, Navi Mumbai, Delhi NCR, Pune, Hyderabad, Chennai), scaling daily bookings from 30–50 to 100+ as customer volume grew, while maintaining 98%+on-timescheduling accuracy. • Took on end-to-end ownership of reporting, escalation resolution, and blood collection monitoring when the companylaunched its own clinical prevention centre in Bengaluru, becoming the single point of accountability across thefull customer journey from booking to sample collection to report delivery. • Redesigned Excel-based dashboards for daily workflow and MIS tracking, cutting operational reporting errors by40%.• Resolved 100+ customer escalations per month with an average first-response time under 4 hours, consistentlymeetingSLA benchmarks across all touchpoints. • Coordinated with 15+ external vendor labs and internal cross-functional teams to reduce average report deliveryturnaround time (TAT) by 20%. • Maintained 95%+ documentation accuracy across operational tracking systems, ensuring zero compliance gaps incustomer records. • Drove process improvements that contributed to a 15% increase in operational throughput within the first 6months.

Sales Operations Intern at Clear, May 2025 - Sep 2025 · 5 mos, Bengaluru, Consistently ranked among the top 5 performers on the sales team selling ITR filing packages, including closingthehighest-priced package at full price rather than relying on discounting. • Transitioned into a combined sales-and-operations role, coordinating between 20+ Chartered Accountants and200+clients to facilitate tax filing execution, achieving a 93% on-time completion rate during peak filing season. • Drove upselling of additional tax and compliance services to 25+ existing clients, contributing to a 10%improvementin repeat engagement. • Managed client allocation and task assignment for 150+ accounts, reducing task backlog by 30%through structuredprioritisation and daily status tracking. • Handled end-to-end onboarding for 80+ clients, including document verification and query resolution, withaverageresolution time under 24 hours, while maintaining CRM records for 200+ active clients in LeadSquared.

Internship Trainee at ScienceUtsav, Mar 2024 - May 2025 · 1 yr 3 mos, Bengaluru, Karnataka, India

Education

Bachelor of Business Administration, Business Administration and Management, General, SRM IST Chennai

HARI SRI VIDYA NIDHI SCHOOL - India

Akshaykrishna U - Operations Associate in Bengaluru | Tal