---
title: "Akshaya Ravichandran - Microsoft 365 Senior Analyst in Bengaluru | Tal"
description: "Meet Akshaya Ravichandran, Microsoft365 SME | Microsoft Exchange | Passionate Cloud Enthusiast | M365 | Exchange | Teams | SharePoint | Onedrive | Mimecast | Proofpoint | Power Platform based in Bengaluru."
image: "https://tal.club/meet/akshaya-ravichandran/share-image"
---

# Akshaya Ravichandran on Tal

## Headline

Microsoft365 SME \| Microsoft Exchange \| Passionate Cloud Enthusiast \| M365 \| Exchange \| Teams \| SharePoint \| Onedrive \| Mimecast \| Proofpoint \| Power Platform

## About

Microsoft 365 Subject Matter Expert with 6\+ years of hands\-on experience supporting, securing, and optimizing enterprise collaboration environments\. Specialized in Microsoft Teams, SharePoint Online, OneDrive, Power Platform, and security compliance\. Known for strong analytical thinking, problem\-solving abilities, and clear communication with technical and non\-technical stakeholders\. Proven track record in resolving complex incidents, reducing downtime, and improving service reliability through automation and proactive governance\. Highly collaborative and adaptable, with a proactive mindset and a passion for continuous learning, driving scalable, secure, & high\-performing M365 solutions\.

## Location

Bengaluru

## Work experience

Microsoft 365 Senior Analyst at Accenture, Nov 2023 \- Present · 2 yrs 6 mos, India

Senior Support Analyst at Accenture, Nov 2023 \- Present · 2 yrs 6 mos, · Primary Administrator for M365 Services: Acted as the go\-to resource for troubleshooting and resolving critical issues, reducing resolution time by 20%, minimizing downtime, and ensuring uninterrupted productivity across enterprise systems\. · Preventive Strategy Implementation: Designed and deployed preventive measures based on root cause analysis of recurring issues, achieving a 25% reduction in repeat incidents and improving overall system reliability\. · Delivering robust solutions : standalone products or as a combination of Exchange, Sharepoint, Onedrive, Teams, Security & Compliance and scripting solutions\(all service components of M365 Suite\) with good Powershell/automation skills\. · Email Security Enhancement: Led phishing threat analysis and mitigation using Threat Explorer, Mimecast and Proofpoint, strengthening email security posture and reducing user\-reported incidents\. · Cost Optimization through Licensing Analysis: Conducted detailed resource audits \(users, shared mailboxes, rooms\) to align license billing with actual usage, enabling clients to make data\-driven cost\-saving decisions\. · ServiceNow Process Optimization: Streamlined ticket management by introducing a systematic categorization framework, improving issue identification and resolution efficiency by 15%\. · Data\-Driven Insights & Reporting: Generated weekly/monthly performance reports from ServiceNow data, delivering actionable insights that informed strategic decisions and improved operational KPIs\. · Proactive Issue Management: Leveraged trend analysis to implement preventive measures, reducing ticket volume and contributing to a 30% decrease in failure rates, enhancing customer satisfaction\. · Leadership in Incident Resolution: Directed complex incident analysis and root cause investigations, ensuring long\-term solutions and preventing recurrence\.

Microsoft 365 Analyst at Accenture, Mar 2022 \- Nov 2023 · 1 yr 9 mos, India

## Education

Executive Post Graduation Program, Data science, International Institute of Information Technology Bangalore

B\.TECH, Electrical and Electronics Engineering, SRM IST Chennai

[View the original profile](https://tal.club/meet/akshaya-ravichandran)

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