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Akshaya Ravichandran

Microsoft365 SME | Microsoft Exchange | Passionate Cloud Enthusiast | M365 | Exchange | Teams | SharePoint | Onedrive | Mimecast | Proofpoint | Power Platform

Bengaluru

4+ years of work experience

Accenture
Nov 20232 yrs 6 mosPresent

India

Accenture
Nov 20232 yrs 6 mosPresent

· Primary Administrator for M365 Services: Acted as the go-to resource for troubleshooting and resolving critical issues, reducing resolution time by 20%, minimizing downtime, and ensuring uninterrupted productivity across enterprise systems. · Preventive Strategy Implementation: Designed and deployed preventive measures based on root cause analysis of recurring issues, achieving a 25% reduction in repeat incidents and improving overall system reliability. · Delivering robust solutions : standalone products or as a combination of Exchange, Sharepoint, Onedrive, Teams, Security & Compliance and scripting solutions(all service components of M365 Suite) with good Powershell/automation skills. · Email Security Enhancement: Led phishing threat analysis and mitigation using Threat Explorer, Mimecast and Proofpoint, strengthening email security posture and reducing user-reported incidents. · Cost Optimization through Licensing Analysis: Conducted detailed resource audits (users, shared mailboxes, rooms) to align license billing with actual usage, enabling clients to make data-driven cost-saving decisions. · ServiceNow Process Optimization: Streamlined ticket management by introducing a systematic categorization framework, improving issue identification and resolution efficiency by 15%. · Data-Driven Insights & Reporting: Generated weekly/monthly performance reports from ServiceNow data, delivering actionable insights that informed strategic decisions and improved operational KPIs. · Proactive Issue Management: Leveraged trend analysis to implement preventive measures, reducing ticket volume and contributing to a 30% decrease in failure rates, enhancing customer satisfaction. · Leadership in Incident Resolution: Directed complex incident analysis and root cause investigations, ensuring long-term solutions and preventing recurrence.
Accenture
Mar 20221 yr 9 mosNov 2023

India

Education

International Institute of Information Technology Bangalore

Executive Post Graduation Program, Data science

International Institute of Information Technology Bangalore

20212 yrs2023
SRM IST Chennai

B.TECH, Electrical and Electronics Engineering

SRM IST Chennai

20154 yrs2019

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Headline

Microsoft365 SME | Microsoft Exchange | Passionate Cloud Enthusiast | M365 | Exchange | Teams | SharePoint | Onedrive | Mimecast | Proofpoint | Power Platform

About

Microsoft 365 Subject Matter Expert with 6+ years of hands-on experience supporting, securing, and optimizing enterprise collaboration environments. Specialized in Microsoft Teams, SharePoint Online, OneDrive, Power Platform, and security compliance. Known for strong analytical thinking, problem-solving abilities, and clear communication with technical and non-technical stakeholders. Proven track record in resolving complex incidents, reducing downtime, and improving service reliability through automation and proactive governance. Highly collaborative and adaptable, with a proactive mindset and a passion for continuous learning, driving scalable, secure, & high-performing M365 solutions.

Location

Bengaluru

Work experience

Microsoft 365 Senior Analyst at Accenture, Nov 2023 - Present · 2 yrs 6 mos, India

Senior Support Analyst at Accenture, Nov 2023 - Present · 2 yrs 6 mos, · Primary Administrator for M365 Services: Acted as the go-to resource for troubleshooting and resolving critical issues, reducing resolution time by 20%, minimizing downtime, and ensuring uninterrupted productivity across enterprise systems. · Preventive Strategy Implementation: Designed and deployed preventive measures based on root cause analysis of recurring issues, achieving a 25% reduction in repeat incidents and improving overall system reliability. · Delivering robust solutions : standalone products or as a combination of Exchange, Sharepoint, Onedrive, Teams, Security & Compliance and scripting solutions(all service components of M365 Suite) with good Powershell/automation skills. · Email Security Enhancement: Led phishing threat analysis and mitigation using Threat Explorer, Mimecast and Proofpoint, strengthening email security posture and reducing user-reported incidents. · Cost Optimization through Licensing Analysis: Conducted detailed resource audits (users, shared mailboxes, rooms) to align license billing with actual usage, enabling clients to make data-driven cost-saving decisions. · ServiceNow Process Optimization: Streamlined ticket management by introducing a systematic categorization framework, improving issue identification and resolution efficiency by 15%. · Data-Driven Insights & Reporting: Generated weekly/monthly performance reports from ServiceNow data, delivering actionable insights that informed strategic decisions and improved operational KPIs. · Proactive Issue Management: Leveraged trend analysis to implement preventive measures, reducing ticket volume and contributing to a 30% decrease in failure rates, enhancing customer satisfaction. · Leadership in Incident Resolution: Directed complex incident analysis and root cause investigations, ensuring long-term solutions and preventing recurrence.

Microsoft 365 Analyst at Accenture, Mar 2022 - Nov 2023 · 1 yr 9 mos, India

Education

Executive Post Graduation Program, Data science, International Institute of Information Technology Bangalore

B.TECH, Electrical and Electronics Engineering, SRM IST Chennai