Headline

Director | Program & Delivery Leadership • Customer Success | Ex- EY · Deloitte · Cisco

About

Senior delivery and transformation leader with 14+ years across consulting, enterprise technology and SaaS, covering program management and PMO governance, digital and AI-led transformation, and customer-facing delivery across the US, EMEA and India. I excel in taking complex, cross-functional programs from scoping to live production and measurable business outcomes - whether rescuing at-risk multi-million-dollar programmes, working directly with founders and CEO offices, or deploying emerging technology into enterprise accounts.

Location

Bengaluru

AI stack

claude

elevenlabs

gemini

lovable

openai

ChatGPT

Work experience

Director - Project Management at Kapture CX, Oct 2024 - Jul 2026 · 1 y 9 mo, Bengaluru, Karnataka, India, • NRR & Agentic AI Expansion: Transitioned 10+ enterprise accounts from PoC to recurring revenue by leading Agentic AI rollout, account planning, and stakeholder alignment across US, Europe, and India. • Live enterprise deployments: Key deployments across enterprise accounts include replacing manual customer support processes and automating supervisor call auditing through AutoQA for US energy clients, enabling self-serve customer resolution for European retail clients, and replacing manual field-engineer dispatch calls for Indian telecom clients with automated voice flows. • 360° Account Management: Full-lifecycle ownership across every stage - SoW scoping, Sales support, Project Management & Implementation, QA, Go-Live, and Customer Success - ensuring accounts stay on track, adoption deepens, and every new feature release translates into measurable customer value. • People Leadership: Built and led a cross-functional pod - project managers, an automation engineer (conversation flows, prompts, tools, functions, API integrations and bot testing) and ML specialists - coordinating people, technical build and client relationship from scope to scale.

Manager - Business Consulting - TMT PI at EY-Parthenon, Apr 2021 - Jan 2024 · 2 yrs 10 mos, Gurugram, Haryana, India, • Program turnaround: Rescued a delayed multi-million-dollar telco software programme (European telco major × US technology vendor), driving stakeholder alignment to MVP and saving an estimated $10Mn in costs and penalties. • PMO & Governance: Embedded in the CEO office of a high-growth tech company; set up PMO governance and ran delivery of its largest digital-infrastructure program through a $200Mn funding phase. • Multi-vendor delivery: Program-managed a smart-city orchestration initiative in Qatar, coordinating multiple vendors and work streams within a complex public-sector delivery environment. • Scalable delivery: Managed multi-geography consultant teams and built repeatable delivery frameworks generating $1.2Mn+ in consulting revenue.

Founder at 123Kaam, 2020 - 2021 · 1 yr, Gurugram, Haryana, India, • Built from zero: Conceived and built a tech-enabled blue-collar hiring marketplace - defined the product, built the platform and ran go-to-market and operations solo, growing a paying customer base over ~12 months. • Product ownership: First-hand experience owning a digital product end-to-end across problem definition, build, launch and iteration, with a product builder's understanding of what it takes to move from idea to live deployment at speed. • GTM execution: Designed and executed a two-sided go-to-market from scratch, running paid digital campaigns across Facebook and Instagram and leveraging referrals and word of mouth to simultaneously build the candidate supply pool and acquire paying employer clients

Digital Expansion Manager at ToneTag, 2019 - 2020 · 1 yr, Greater Bengaluru Area, • Voice-first B2B GTM: Drove enterprise expansion for a sound-wave voice-payments platform across SEA, Middle East and India, generating 1,000+ sales-qualified leads and evangelising voice-first automation to fintech and retail buyers. • Category building: Built and led a cross-functional B2B marketing team, growing digital impressions 170% and clicks 140% to establish category presence for an emerging voice technology in new markets.

Business Owner at Lumbini Goa, 2018 - 2019 · 1 yr, Palolem, Goa, • 360° Business Ownership - Sales management, Digital marketing, Customer delight, Bookings management, Operational efficiency, Financial planning & analysis, Data driven decision making, Competitive research • Rated 4.5+ stars out of 5 on Airbnb, Maps, Booking, GoMMT

Account Manager - India at Datalicious, Feb 2016 - Aug 2018 · 2 y 6 mo, Bengaluru

Senior Consultant at Deloitte, May 2014 - May 2016 · 2 y, Gurugram, Strategy & Operations

Account Manager at Dimension Data, May 2012 - Apr 2014 · 1 y 11 mo, New Delhi, Sales and account management

Education

Master of Business Administration - MBA, Technology Management, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Technology - BTech, Information Technology, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)