Headline

Versatile Professional Embracing New Opportunities | Assistant Manager at Axis Bank

About

I’m a banking and customer service professional. My journey spans diverse roles, from managing transactional accuracy and customer behavior insights as an Assistant Manager at Axis Bank, to supporting US-based clients via chat and email during night shifts at Teleperformance. These experiences have sharpened my ability to spot patterns, optimize workflows, and make data-backed choices under pressure. Open to remote, hybrid, and international entry-level roles where I can apply my domain expertise and evolve.

Location

Bhopal

Work experience

Assistant Manager at Axis Bank, Feb 2025 - Present · 1 yr 5 mos, Rajim, Chhattisgarh, India, Performed daily cash reconciliations and maintained transactional accuracy across retail banking operations Analyzed customer behavior trends to improve upselling strategies and service delivery Collaborated with cross-functional teams to streamline workflows and reduce operational delays

Customer Service Associate (contractual) at Amazon India, Aug 2023 - Feb 2024 · 7 mos, Bhopal, Madhya Pradesh, India, Monitored service delivery KPIs and customer satisfaction metrics to identify areas for improvement. Handled irrated customers and converted them to WOW chats.

Customer Service Executive at Teleperformance, Oct 2022 - Jul 2023 · 10 mos, India, Coordinated with technical teams to resolve support issues, improving resolution time metrics Handled high-volume customer queries from US-based clients via chat and email, maintaining performance across challenging night-shift schedules. This experience strengthened my communication skills, data tracking habits, and operational adaptability for global support models.

Customer Service Agent at FiveS Digital, Nov 2021 - Sep 2022 · 11 mos, Bhopal, Madhya Pradesh, India, 🧩 Delivered prompt support to customers through live chat and email, ensuring issue resolution with high satisfaction scores 📈 Tracked recurring customer issues, flagged patterns, and helped improve service scripts for better CX 💬 Utilized strong communication skills to de-escalate critical complaints and convert frustration into positive outcomes

Account Manager at Raj Ratan Tours & Travels - India, Mar 2021 - Nov 2021 · 9 mos, Bhopal, Madhya Pradesh, India, worked as a ticket booker/luggage booker/account manager

Education

Master of Business Administration - MBA, Finance, marketing, Lakshmi Narain College of Technology, Kalchuri Nagar, Raisen Road, Post Klua, Bhopal-462021

Bachelor of Commerce - BCom, Business/Commerce, computer application, Technocrats institute of commerce and science