---
title: "Akshay Utekar - Information technology consultant specialist in Mumbai | Tal"
description: "Meet Akshay Utekar, Information Technology consultant #Azure #EntraID #IToperations#Cloud #Intune based in Mumbai. AI stack includes ChatGPT and Microsoft Copilot. Explore public work links including youtube.com."
image: "https://tal.club/meet/akshay-utekar/share-image"
---

# Akshay Utekar on Tal

## Headline

Information Technology consultant \#Azure \#EntraID \#IToperations\#Cloud \#Intune

## About

Information Technology

## Location

Mumbai

## AI stack

ChatGPT

Microsoft Copilot

## Work experience

Information technology consultant specialist at Turner & Townsend, Oct 2024 \- Present · 1 yr 11 mos, Mumbai, Maharashtra, India, Provided L2/L3 application support for the T&T employees over the globe\. Administered Microsoft Entra ID, Azure AD, Azure B2C, Entra External ID, and Microsoft 365 tenant to secure and manage application access\. Managed users, groups, MFA, SSPR, identity governance, and tenant security for application environments\. Infrastructure management: \- tactic Active directory, Azure AD, Microsoft 365 and endpoint Manager to manage user And server administration, hackups and software deployment via Intune\. Troubleshooting applications, LAN/WAN/VPN connectivity and corporate IT environments while maintaining SOX compliance and adhering to ITIL, frameworks Troubleshot and supported security alerts, phishing emails, unfamiliar sign ins\. Monitored and resolved Azure Cosmos DB issues, batch jobs, and sync services affecting application performance\. Delivered ITIL\-compliant incident, problem, and change management, achieving SLA targets and high client satisfaction\. Created and maintained Confluence pages and technical knowledge base articles to streamline troubleshooting and enable knowledge sharing across the team, Prioritized and managed incidents and service requests through ITSM tools \(Freshdesk\)\. Managed the external access like team's federations/channel access\. Managed and troubleshooting Office 365 products \(MS Teams, One Drive, SharePoint etc\.\), Anti\-virus \(MS Defender\), Veritas BackupExec, etc\.

Senior Information Technology Analyst at NCR Voyix, Oct 2023 \- Oct 2024 · 1 yr 1 mo, Mumbai, Maharashtra, India, Team management • IT Service delivery • Training and Development planned, developed, and monitored daily activities for Analyst and providing training to the employees on operation floor for new tools and process Update\. • ITIL • Incident management Infrastructure • Providing correct and prompt information to inquiries from Analyst and end\- users • Managing Team stats, helping achieving department KPIs, Performance analysis and looking for improvement areas for the team members and the department overall

Asst\- Subject Matter Expert at NCR Corporation, May 2023 \- Oct 2023 · 6 mos, On\-site, IT Service delivery • Training and Development planned, developed, and monitored daily activities for Analyst and providing training to the employees on operation floor for new tools and process Update\. • ITIL • Incident management Infrastructure • Providing correct and prompt information to inquiries from Analyst and end users • Performing Account recovery from Azure AD\.

Information Technology Analyst\-2 at NCR Corporation, Sep 2022 \- May 2023 · 9 mos, On\-site, System administrator for Windows and MacOS Access management for NCR employee and external user using SAAS platform tools deployed on Azure cloud\. Azure AD access and account creation for DI \(Digital Insight\), Soft Token Creation using quest application\. Account creation for WVD and VDI troubleshooting for WVD and VDI issue\. SCCM and office 365 application troubleshooting Computer Network Troubleshooting and configuration of cisco any connect, cisco jabber\. Virtual machine creation and deployment of application on VMware using azure cloud services\. Creation of exchange file, backup exchange file, troubleshooting exchange file issue\. Resolving issues by researching documentation; troubleshooting hardware, and software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions\. Improved caller capabilities by providing additional documentation; recommending training courses\. Perform hands\-on fixes at the desktop level, including installing and upgrading software, installing\. Record, track, and document the help desk request problem\-solving process, including all\. Successful and unsuccessful decisions made, and actions taken, through to final resolution\. Provide support on OS re\-installation, data backups, software installation network troubleshooting, hardware troubleshooting\. Inputting tickets via the ServiceNow ticketing system for user and keeping track of the progress being made on tickets\. Setting up and configuring / reconfiguring domain joined workstation\. Managing External Customers Creating and updating Technical Knowledge base articles\.

IT Analyst \- 1 at NCR Corporation, Feb 2022 \- Sep 2022 · 8 mos, Mumbai, Maharashtra, India

## Education

Bachelor of Engineering \- BE, Mechanical Engineering, University of Mumbai

## Public links

- youtube\.com: https://youtube\.com/@akshay utekar

[View the original profile](https://tal.club/meet/akshay-utekar)

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